Hendrick Lexus Kansas City

Craig Rossman took good care of my vehicle and answered all of my questions. I was satisfied with the repairs made. all of my questions. I was satisfied with the repairs made. More

Craig Rossman did a great job with my service on 4/11/2022. He found that one part I needed was covered under my extended warranty, which saved me some money. 4/11/2022. He found that one part I needed was covered under my extended warranty, which saved me some money. More

Willie, Thank you for the great service and to the technician that serviced my GX. Many Thanks. technician that serviced my GX. Many Thanks. More

Brian Veal always provides top notch service to me and my family. He has contacted me more than once on his day off to check on us. He is a big reason we remain Lexus owners. We have great confidence in B family. He has contacted me more than once on his day off to check on us. He is a big reason we remain Lexus owners. We have great confidence in Brian to navigate repairs on our behalf. More

Craig Rossman is our outstanding Service Technician. He always goes above and beyond to answer every question I may have and shows me how to work all gadgets in our 2021 Lexus 350 SUV. Great customer s He always goes above and beyond to answer every question I may have and shows me how to work all gadgets in our 2021 Lexus 350 SUV. Great customer service, these days, seem to be a lost art, but Hendrick Lexus exceeds the standard. Sales, service, and tech staff all fabulous! Bravo Craig and the Dealership as a whole!! More

Service today made it easy, and fast working with Craig Rossman , my service advisor. Timing of appointment, etc were quickly taken care of! Best Advisor and service dept I have been too. They to care a Rossman , my service advisor. Timing of appointment, etc were quickly taken care of! Best Advisor and service dept I have been too. They to care about their customers!! More

The service department is great. They always can make an appointment at a convenient time and the work is completed same day. They always can make an appointment at a convenient time and the work is completed same day. More

This is my third lease from Lexus and I come from a family of Lexus drivers. I could be a brand ambassador for Lexus as much as I believe in the brand. Unfortunately my new car appears to have some family of Lexus drivers. I could be a brand ambassador for Lexus as much as I believe in the brand. Unfortunately my new car appears to have some odd issues (never heard of any Lexus especially brand new having these problems). When the car died out I contacted Lexus immediately! Within minutes Chris Clark, a manager at Hendrick Lexus, had someone at my location with a loaner! The next weeks to follow Chris kept me well informed, apologized endlessly, and quite frankly worked his xxx off to make sure I was apart of the process and though in an unsatisfactory situation, keep me satisfied! Chris at Lexus is a genuine hardworking man that represents Lexus very well. At the end of this whole bizarre situation I will leave another review and the only way it will be five stars, the only way I will be totally satisfied is if Chris, one of the managers there, gets acknowledged for his efforts and hard work! He and Greg are both amazing and have made this lemon of a circumstance, lemonade as much as they possibly can! The corporate office at Lexus- a different story! I will be back for how this story ends at Lexus when you are forced to go to the top of ladder. You know, having to deal with the people that dont want to deal with people and put the heavy on others…. TO BE CONTINUED!! More

They really took care of me and my car. . I also was able to drive a loaner Lexus to handle my business so I didn’t have to wait on my car all day. Thanks Willie for making sure My needs wer . I also was able to drive a loaner Lexus to handle my business so I didn’t have to wait on my car all day. Thanks Willie for making sure My needs were meet! More

Had an outstanding experience at Hendrick Lexus Kansas City. From our salesman Mike Rodriguez, our delivery specialist Guinevere Ragan, to our Business Manager Josh Jacobo it could not have been more prof City. From our salesman Mike Rodriguez, our delivery specialist Guinevere Ragan, to our Business Manager Josh Jacobo it could not have been more professional. We got the car we wanted and left feeling like we had been taken care of instead of taken! I would definitely buy another car from them in the future. More