Hendrick Lexus Kansas City

Brian Veal is clearly the most honest, professional service advisor in 50 years of driving. service advisor in 50 years of driving. More

Service team is great, especially @Brian_Veal who has been my advisor on my last few visits. Appointment times are well managed and the vehicle is always ready in the time frame expected. been my advisor on my last few visits. Appointment times are well managed and the vehicle is always ready in the time frame expected. More

I’m a 65 year old Disabled Female Veteran who had the Disadvantage of Taking my Car To Hendrick’s Lexus in Merriam on Yesterday 10-26-2021. My Today Service Advisor’s was Craig Rossman because my Regula Disadvantage of Taking my Car To Hendrick’s Lexus in Merriam on Yesterday 10-26-2021. My Today Service Advisor’s was Craig Rossman because my Regular Advisor Ramon was Off Work on Yesterday! This was an Horrendously Extremely Disappointment,Unprofessional, Unfortunate Experience for Me. Then Sheldon porter guy began looking for someone to help me and Craig said he would accept the TASK, Of Being My Advisor for the Day! Craig checked me in and showed me to the Lounge. After a Couple of hours like I had been informed Craig took his Client to his Office and Informed me that I Would Be Next. I waited about 10-12 minutes and went back to where Craig’s Office was and stood by the Desk In The Middle of the Room! Craig finished his Client and motioned to me that I was next, And I Smiled! Another Porter Guy said a Lady was looking for Ramon and needed help! Craig LOOKED AT ME, Told the New Lady Customer to come into his Office and be seated, Gave the Porter Guy my KEYS and asked him to Bring Me My Car! CraigWent Into His Office And Never Spoke To Me Again. I immediately asked for Chris Clark and no one knew who I was TALKING ABOUT! I’m Still Devastated! I do Understand that sometimes we must Multitask, But I was Completely Disrespected, Treated Unprofessionally, Discourteous and With No Compassion! I was treated like A Red-Headed Step Child! I Received No Invoice, No Paperwork, Nothing Was Explained To Me about My 5,000 Miles Warranty Checkup, At All! This was Infuriating To Me and I am still Upset! I have never missed a Payment On My Lexus and I have SPENT A GREAT DEAL Of Money, Making It Stand Out In A Crowd! This Behavior of My Supposedly Assisting Advisor Was INHUMANE! Hendrick’s Lexus has about 8-10 Service Advisor’s and A Manager! I feel that Multitasking should be a day to day ORDEAL, Because Someone Always Has A Day Off! I PRAY That THIS IS A TEACHING MOMENT! Buyer You Will Not See That SALESMAN or LADY AGAIN, GET A GOOD SERVICE ADVISOR because HE OR SHE is worth their WEIGHT IN GOLD! Hendricks Lexus Should Strive To Make Every Customer FEEL VALUED! All Money Is Green, I Value My Money and I Want To Be VALUED AS A CUSTOMER! Don’t kick me to the CURB and Displaced Me With Another Customer! That Another Colleague Could Have Helped Or you Could Have Just ASKED HER TO WAIT. Showed her to the Waiting Room and Gave her Your Card, And Told Her She Was NEXT! WHO CARED ABOUT ME AND MY BUSINESS, I DESERVED THE SAME PROFICIENCY and PROFESSIONAL CARE THAT WAS EXHIBITED TO THIS CUSTOMER! More

Brain is always very helpful and timely-he explains what we need and takes good care of us. we need and takes good care of us. More

This dealership provides top tier service! I brought my car in for a sunroof repair. They offered options and fixed it in the same day. I worked with Craig Rossman - excellent customer service!! car in for a sunroof repair. They offered options and fixed it in the same day. I worked with Craig Rossman - excellent customer service!! More

We purchased our new 2022 Lexus RX350 last week and had a great experience at every step in the process. Sales associate Alexai Dowell and the management team went above and beyond to make sure the experienc great experience at every step in the process. Sales associate Alexai Dowell and the management team went above and beyond to make sure the experience and the vehicle were the best. I had been servicing a Toyota at this location also prior to trading it, because they do excellent maintenance in the service department. More

The Hendrick Service Dept continues to insert new life in our old vehicle!!! We would not take it to any other place than here - where we originally purchased it. our old vehicle!!! We would not take it to any other place than here - where we originally purchased it. More

Hendrick Lexus of Kansas City is a great place to have your service work done. Always very efficient, friendly and thorough. your service work done. Always very efficient, friendly and thorough. More

Brian is very responsive and helpful. Process was smooth and hassle free. Loaner cars are extremely convenient and easy to arrange. Thanks! and hassle free. Loaner cars are extremely convenient and easy to arrange. Thanks! More

Craig Rossman at Hendrick Lexus, Kansas City was my service technician when I took my car in for the 20,000 mile check up. He was very nice and informative. He gave me a few tips about the car and ma service technician when I took my car in for the 20,000 mile check up. He was very nice and informative. He gave me a few tips about the car and made sure it was washed and shined before I left. I recommend him and the Hendrick Lexus Dealership he represents. More