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Hendrick Lexus Kansas City

Merriam, KS

5.0
975 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 975 reviews

September 08, 2021

Willie Steineger always provide excellent customer service and never disappoints. I have been a long time customer of his and Hendrick Lexus never disappoints always great service! More

by Great Experience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Sep 10, 2021 -

Hendrick Lexus Kansas City responded

Great Experience, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 08, 2021

Hendrick Lexus takes great care of me and my vehicles. Brian Veal is my primary guy in Service, but from the moment you call or walk in, they all jump up to help you out. More

by rgoetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal, Chetan “Cheeto” Sampat
Sep 10, 2021 -

Hendrick Lexus Kansas City responded

Rgoetz, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! We do hope we can be of assistance in the future. Take care!

September 07, 2021

Customer Service was fantastic!! I am a new Lexus owner and didn't know what to expect. Brail Veal was just the best and very helpful!! Wish I had bought my Lexus from Hendrick... I will certainly buy my n More

by barkerdebi
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Sep 08, 2021 -

Hendrick Lexus Kansas City responded

Barkerdebi, thank you for your kind words and this wonderful review! We hope to see you soon!

September 07, 2021

Had a great experience working with Nate and Brandon from the sales department buying my first 460 Lexus this past Saturday. They were patient and thoughtful! I would do business with them again! - DM More

by dmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate and Brandon, Chetan “Cheeto” Sampat
Sep 08, 2021 -

Hendrick Lexus Kansas City responded

Dmiller, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2021

I bought a new RX 450H from Alexai the experience could not be better I got a reasonable price for my trade in and I love the vehicle Alexai is a great salesman and very good at explaining and listening More

by Art C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexai 5 stars
Sep 08, 2021 -

Hendrick Lexus Kansas City responded

Hello Art C, we appreciate you taking the time to leave us this feedback. Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 01, 2021

I had to have a key fob replaced because I lost one. Brian Veal advised me about when to order a new one and what to bring to have a seamless programming of the new one. Thanks Brian for your help and p More

by Lylefly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Sep 04, 2021 -

Hendrick Lexus Kansas City responded

Lylefly, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 01, 2021

Craig Rossman made our emergency service his #1 priority! A good star service many thanks!!!! More

by swhunter@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Sep 04, 2021 -

Hendrick Lexus Kansas City responded

Hi Swhunter@comcast.net, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

September 01, 2021

seamless from start to finish. I received a call, text and email detailing the findings from my maintenance visit, and was able to text the work I wanted done. More

by Luv2Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Sep 04, 2021 -

Hendrick Lexus Kansas City responded

Luv2lexus, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City. We're looking forward to your next visit with us!

August 31, 2021

Had a small emergency and was lucky to get same day appt. Arrived an hour early and they got me in right away. I was out before my scheduled time! So appreciative!! More

by jkc423
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Sep 08, 2021 -

Hendrick Lexus Kansas City responded

Jkc423, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for the recommendation, and have an amazing day!

August 31, 2021

Best customer service in the world of commerce!This Best customer service in the world of commerce! This dealership and all the service staff make the experience easy, quick and painless....(except the More

by helenthompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mrowinski
Sep 08, 2021 -

Hendrick Lexus Kansas City responded

Helenthompson, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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