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Hendrick Lexus Kansas City

Merriam, KS

5.0
975 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 975 reviews

August 28, 2021

Went to get service and Willie and Chris helped me out tremendously the service is always great will go back and recommend them to others More

by Fatmac67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, and willie
Aug 31, 2021 -

Hendrick Lexus Kansas City responded

Fatmac67, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 25, 2021

Recently purchased a used Lexus Nick Hernandez helped me very pleasant to work with explained everything in detail helped me with options on a vehicle that I didn’t know about he went above and beyond the c More

by Dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
Aug 30, 2021 -

Hendrick Lexus Kansas City responded

Dennis, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City

August 23, 2021

Great customer service. Made us feel very welcome. Ibrahim was very helpful in finding the right car for us. Asma made the whole process smooth and easy and helped us with everything we needed More

by Ames
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asma Aljaber, Ibrahim , Chetan “Cheeto” Sampat
Aug 24, 2021 -

Hendrick Lexus Kansas City responded

Ames, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 23, 2021

Main reason I take my car there? Jenny Tracy! Jenny is very professional and has excellent communication skills. Her follow up and explanations are very appreciated. Her work ethic is why I trust my car More

by Surfer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Tracy
Aug 24, 2021 -

Hendrick Lexus Kansas City responded

Surfer, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2021

I have worked with Willie Steineger, Hendrick's Lexus service manager, for a very long time. Willie is professional, knowledgeable and has a pleasant personality. I know I am always getting superior serv More

by Obbie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Aug 23, 2021 -

Obbie responded

I intended to also give 5 stars on pricing. I ommitted pricing in error. Everything for Willie Steineger is five stars!!!!!!! Thank you.

August 23, 2021

The service department at Hendricks Lexus is top notch. Jen Tracy was so easy to work with and very thorough on taking care of my car. I had all my questions answered and a spotless car to pick up. Great j More

by Lindsaymdennis79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Aug 24, 2021 -

Hendrick Lexus Kansas City responded

Lindsaymdennis79, your satisfaction is our top priority. Lindsaymdennis79, thanks for taking the time to leave a review.

August 21, 2021

Just bought a beautiful Lexus from Ibrahim Alasadeq and wanted to share what a great experience I had. He was professional, courteous and helpful with my son while I signed the paperwork. He went above and More

by Jennifer Neugebauer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibrahim Alsadeq
Aug 25, 2021 -

Hendrick Lexus Kansas City responded

Hi Jennifer Neugebauer, thank you so much for your positive comments about Hendrick Lexus Kansas City! We look forward to your next visit! Take care!

August 15, 2021

I had a very positive experience with Lexus service today. Craig Rossman was very helpful and accommodating. The communication and follow up was great and I would recommend to friends! More

by ddiggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

We're glad to hear Craig delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 12, 2021

Craig Rossman is the best - always friendly and professional. I really value the level of service he provides each time I bring my car in for service. More

by Patty Schaaf
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

We're glad to hear Craig delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 12, 2021

Brian Veal has been my service manager at Lexus for a number of years. The service is consistently great which is why I will always drive a Lexus SUV More

by JWOLTER007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

We're glad to hear Brian delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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