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Hendrick Lexus Kansas City

Merriam, KS

5.0
975 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 975 reviews

August 11, 2021

Ramon Conway remembers me every time I'm in and always ensures I understand what is being done and that I'm completely taken care of! More

by tracyanne13
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

Tracyanne13, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City. Thank you, and have a fantastic day!

August 11, 2021

I have owned several Lexus vehicles, my first experience when I drove up, everyone seemed busy and did not acknowledge me. Only Brian Veal took the time to greet me and welcome me, since then I have referr More

by TIGERWONG58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal, Chetan “Cheeto” Sampat
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

Tigerwong58, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City. Thank you again for the great review!

August 05, 2021

I appreciate the professional manner that Craig Rossman displayed with my Lexus vehicle service today. It is a pleasure to work with someone like this. He communicated with me throughout the process. Thank More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Aug 07, 2021 -

Hendrick Lexus Kansas City responded

Frank, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City.

August 03, 2021

Craig Rossman Wes responsive and great in providing service to me today (with my 350ES 2018 Lexus. He walked through the need to replace my wipers easily and well More

by Garyblindsey
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Rossman
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Hi Garyblindsey, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

August 03, 2021

Their work is always done with excellence. Brian Veal is efficient, courteous and extremely accommodating. It's always a pleasure doing business with him and the Hendrick Team. More

by mhpurkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Mhpurkey, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2021

EXCELLENT SERVICE DEPARTMENT. From the service manager ( Chris Clark ) to the technicians and specialists they have this department running perfectly. Brain Veal is fantastic too. More

by Gilmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Clark, Brian Veal , Ramon Conway
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Hello Gilmore, we appreciate you taking the time to leave us this feedback. Gilmore, thanks for taking the time to leave a review.

Aug 18, 2021 -

Gilmore responded

You all do EVERYTHING right in service. I have purchased 10 Lexus vehicles over the last 25 years and trusted every vehicle to be handled at your dealership due to Chris Clark & Brian Veal. We have owned Mercedes, Ford & Infiniti vehicles and no one is as wonderful as the Lexus service Department.

August 02, 2021

Hendrick Lexus meets my needs and keeps me updated on needed service. Brian Veal is very accommodating for service needed and for scheduling my car for service. More

by srcnaurora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Srcnaurora, we are so happy to read such a great review about Hendrick Lexus Kansas City! Thanks again for the recommendation, and have an amazing day!

August 01, 2021

Had a wonderful experience here. The staff has been incredibly helpful and sweet. I never thought I would be able to drive such an amazing and luxurious car until I came to Hendrick. Asma has been very More

by Anumair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asma
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Anumair, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!

July 31, 2021

The staff was amazing! The worked with us to get us into the vehicle we wanted at a better interest rate than our previous lexus. More

by Kchuhs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Rivera, Asmara Aljaber
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Kchuhs, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City

July 29, 2021

Willie Steineger is a Great service consultant and I recommend this service department above all others!!! Always professional and will whatever in his power to help me when I need my car serviced. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

Lisa, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

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