Hendrick Lexus Kansas City

Customer service is awesome! Service appointments are scheduled based upon what is convenient for me. The waiting area is comfortable and clean. And everything concerning my car is explained clearly to m scheduled based upon what is convenient for me. The waiting area is comfortable and clean. And everything concerning my car is explained clearly to me in language I can understand. More

Brian Veal assisted me on my maintenance. Brian also had replaced a part that had been recalled on my 2019 Lexus. Brian was superb in all regards! I highly recommend Brian Veal! Rick Shteamer replaced a part that had been recalled on my 2019 Lexus. Brian was superb in all regards! I highly recommend Brian Veal! Rick Shteamer More

My experience at Hendrick’s Lexus was outstanding. Craig Rossman made sure my car received the service that was needed for his 5000 mile check up. The attitude of everyone I met there was positive and frien Rossman made sure my car received the service that was needed for his 5000 mile check up. The attitude of everyone I met there was positive and friendly. It was non-rushed and very professional.Thank you Gregg More

Jen was fantastic in taking care of my service needs. The fuel pump needed to be replaced before our long road trip and she coordinated efforts to make it happen. Thank you!! fuel pump needed to be replaced before our long road trip and she coordinated efforts to make it happen. Thank you!! More

Willie Steineger, as always did a fantastic job facilitating the service of my Lexus ES 350. Everything went smooth and the overall experience was great! Thanks Willie! facilitating the service of my Lexus ES 350. Everything went smooth and the overall experience was great! Thanks Willie! More

Shout out to Craig Rossman and the rest of the Hendrick Lexus service crew for top notch service! Thanks for taking such great care of me and my RX! Lexus service crew for top notch service! Thanks for taking such great care of me and my RX! More

Nick always takes great care of me! He listened and provided the service that I needed! You guys have the best service center in the city. provided the service that I needed! You guys have the best service center in the city. More

The service department at Hendrick Lexus has always been nothing but professional, fair and reliable. I had an issue with my brake rotors rusting too quickly. They explained the issue, and worked to help me nothing but professional, fair and reliable. I had an issue with my brake rotors rusting too quickly. They explained the issue, and worked to help me get them replaced quickly and economically. Jen Tracy in the service department is a great advisor; one who I trust to tell me the truth about maintenance issues. I've never felt like Hendrick is taking advantage of the customer and that's huge. I recommend them wholeheartedly. More

Ramon provided top notch customer service with patience and details. Appreciated the loaner car as well! Had 4 new tires and a new battery installed. and details. Appreciated the loaner car as well! Had 4 new tires and a new battery installed. More

My water pump was about to go out and Nick Hernandez worked me right in provided me with a loaner and the work was excellent and am I am now back on the road worked me right in provided me with a loaner and the work was excellent and am I am now back on the road More