Hendrick Lexus Kansas City

I had to bring my RX 350 in for service and had an exceptional experience. Brian Veal was my service advisor and he was so friendly and helpful. He communicated with me every step of the way by text a exceptional experience. Brian Veal was my service advisor and he was so friendly and helpful. He communicated with me every step of the way by text as well as phone. The text option was incredibly helpful for quick communication as I'm not always available by phone. Todd Wayman was my technician and I thought the video he sent following his inspection was very helpful and easy to understand, showing all needed repairs and why. The valet service is great! They pickup and deliver, it couldn't have been easier. Overall my service experience was terrific! I absolutely will continue to have Brian and Todd take care of all my service needs. Top notch! More

Total trust and support for Brian Veal and his team at Hendrick Lexus. Always prompt and professional service and at reasonable prices to assure total satisfaction. Hendrick Lexus. Always prompt and professional service and at reasonable prices to assure total satisfaction. More

We are on our 3rd Lexus. Although we've had a couple of different Service Consultants, Brian by far is the best! We can always count on him to provide exceptional communication, service & he goes above & different Service Consultants, Brian by far is the best! We can always count on him to provide exceptional communication, service & he goes above & beyond to make sure his customers are satisfied. More

Brian always takes great care of me and my family---top notch service! I can always count on Brian to get me in out on a timely basis as well. notch service! I can always count on Brian to get me in out on a timely basis as well. More

This dealership and their customer service is exceptional. They have always taken care of us from sales (Alexai Dowell) and service (Brian Veal). It’s always a “feel good” process whenever we are exceptional. They have always taken care of us from sales (Alexai Dowell) and service (Brian Veal). It’s always a “feel good” process whenever we are there More

Brian is always a pleasure to work with . Efficient, polite , friendly, responsive. Everything you want in a service advisor. He is very quick to answer any questions via email or text . polite , friendly, responsive. Everything you want in a service advisor. He is very quick to answer any questions via email or text . More

In amazing followup from Kevin L on the Lexus that was coming in to Hendrick Lexus in KC . I can say that everyone works together as a Team. coming in to Hendrick Lexus in KC . I can say that everyone works together as a Team. More

Brian veal for service and the Lexus team are awesome!!! we have bought 2 cars from Hendrick Lexus now and very happy with the process, the service, and the support we get! we have bought 2 cars from Hendrick Lexus now and very happy with the process, the service, and the support we get! More

Brought my ES in for service and Brian Veal in service made things easy and was very helpful. Wyatt the technician took a video underneath my car and pointed out the tire wear areas which was very nice to made things easy and was very helpful. Wyatt the technician took a video underneath my car and pointed out the tire wear areas which was very nice to see. More

Fast and thorough service and installed new battery. Brian Veal and his staff were knowledgeable and extremely helpful. Would advise / recommend other people to use this service. Brian Veal and his staff were knowledgeable and extremely helpful. Would advise / recommend other people to use this service. More