Hendrick Lexus Kansas City

TECHNOLOGY WIZARD TRILLIN THOMAS---AKA DR. T. BEST LEXUS TECH MAN I KNOW. I WENT IN FOR HELP WITH MY PHONE AND CAR CONNECTIONS. AMAZING WHAT I LEARNED ABOUT THE 450H TRILLIN THOMAS---AKA DR. T. BEST LEXUS TECH MAN I KNOW. I WENT IN FOR HELP WITH MY PHONE AND CAR CONNECTIONS. AMAZING WHAT I LEARNED ABOUT THE 450H. KNOW THIS MAN AND YOUR LIFE WILL BE BETTER FOR IT. RON W. More

Dr. Tom is a true gem. He knows everything there is to know about your Lexus and will explain how things work thoroughly and patiently. He’s never too busy to take the time to help you. Hendricks Lexus is know about your Lexus and will explain how things work thoroughly and patiently. He’s never too busy to take the time to help you. Hendricks Lexus is so lucky to have him. More

Phenominal service I've bought several cars at this dealer. While I've used several different sales staff, Dr. Tom has always been a constant who helps by ensuring I le I've bought several cars at this dealer. While I've used several different sales staff, Dr. Tom has always been a constant who helps by ensuring I leave the dealer knowing how to use my new car. Dr. Tom has helped me for the past 6 years starting with my 2013 ES up to my 2019 LS as well as giving my family incredible service. I was beyond impressed when I recently purchased a LS 500. Dr. Tom spent so much time with me going trough all of the menus and different options, and there are a lot on the LS, to ensure I know what everything does. He continues to make himself available to me for random questions about things that I forgot. He is definitely a key person to this dealership's success. For this purchase, I worked with Shayla Bates. Initially, I just went in to see what kind of a deal they would be willing to make on an LS 500. They gave me more than I was expecting for my trade and matched where I wanted to be on the price of the new car. She was very easy to work with, and I absolutely love the LS 500 I purchased. More

Tom Trillin has helped me numerous times to teach me how to get the best use out of the many wonderful features of my new Lexus. He is a very knowledgeable and patient instructor. I just finished a leaning to get the best use out of the many wonderful features of my new Lexus. He is a very knowledgeable and patient instructor. I just finished a leaning session this morning which had More

A great service center thank you. Service Consultant Brian Veal did a great job getting my problem taken care in a timely manner with little effort on my part and thank you. Service Consultant Brian Veal did a great job getting my problem taken care in a timely manner with little effort on my part and thank you. More

We recently bought a new ES 350. Tom Trillin took us through our new vehicle and did an excellent job as always! He’s very thorough and very knowledgeable! He’s also very patient! Always wonderful to wo through our new vehicle and did an excellent job as always! He’s very thorough and very knowledgeable! He’s also very patient! Always wonderful to work with!!! More

Service is always top notch. Service personnel are always prompt, courteous and helpful. I always get a loaner. Loaner cars are new, clean and a good experience. always prompt, courteous and helpful. I always get a loaner. Loaner cars are new, clean and a good experience. More

God experience buying a car from Rick Miller. Rick did a nice job of finding the car my wife wanted and bringing it to K.C. They did a nice job of programming the car for my wife. Rick did a nice job of finding the car my wife wanted and bringing it to K.C. They did a nice job of programming the car for my wife. More

Recall for software update Scheduled appointment with Becky Voyles who was very helpful. Update took longer than expected due to difficulty loading the update. I was quickly t Scheduled appointment with Becky Voyles who was very helpful. Update took longer than expected due to difficulty loading the update. I was quickly told of the delay by Becky. The delay was not a problem since Hendrick provided a loaner car. When completed, picked up my car and all seems well. Thanks -- Richard Stephenson More

Personal attention leading to trust. Consultant Jen Tracy attended to our vehicle service in the most professional manner. She communicated frequently on the progress of the service wit Consultant Jen Tracy attended to our vehicle service in the most professional manner. She communicated frequently on the progress of the service with clear and specific information explaining the consequences of possible choices and the need for them. She has earned our trust and that is a comforting attitude for us to have about our consultant.!! More