Hendrick Lexus Kansas City

Outstanding service department. A loaner car was offered because of the length of service needed. That was a gps update. A complimentary car wash was done as well. As always the serv A loaner car was offered because of the length of service needed. That was a gps update. A complimentary car wash was done as well. As always the service department was outstanding as usual. More

Antonio is a great sales agent! The guy in finance who looks like Teen Mom Tyler was also very great to work with. I appreciate the delivery aspect at the end with the woman who helped me get accustomed t looks like Teen Mom Tyler was also very great to work with. I appreciate the delivery aspect at the end with the woman who helped me get accustomed to my new car. More

Willie always does a fantastic job!!Loaner cars are Willie always does a fantastic job!! Loaner cars are clean and well maintained and price for service is always confirmed in advance. While I h Willie always does a fantastic job!! Loaner cars are clean and well maintained and price for service is always confirmed in advance. While I have to drive 30 minutes each way it is worth it. More

Great Service, Great People, COVID -19? I brought in my NX300h for regular maintenance. The staff was ready for me at the appointed time, I was greeted and given room in a roomy and modernl I brought in my NX300h for regular maintenance. The staff was ready for me at the appointed time, I was greeted and given room in a roomy and modernly styled waiting area with free drinks and food. My car was completed in less time than I anticipated. The gentleman who attended to me came to the waiting room, handed me my completed paperwork and I was on my way back out. A pleasant and professional service experience as I have come to get used to it by the Hendrick team. However I was somewhat surprised by the inconsistent implementation of social distancing. While my advisor wore a face mask all the time (I am wearing one), I saw other associates not doing so. Some customers in the waiting area wore facemasks and some didn't. I understand that those are not legal requirements at this time, and people have different levels of concern being exposed to COVID-19. But I would have hoped that the team would default to the safe side of the spectrum of protection, respecting those customers with the highest concern, and wear facemasks all the time. Other than that, again a great service experience. More

Great experience! Shayla was great and made it super easy to buy my car! Would definitely recommend her to anyone looking to buy a Lexus to buy my car! Would definitely recommend her to anyone looking to buy a Lexus More

Marco was amazing! He took the time to explain everything to me and I never felt pressured to buy like most salespeople do. He was incredibly patient and kind. I will definitely recommend him to everyone I k to me and I never felt pressured to buy like most salespeople do. He was incredibly patient and kind. I will definitely recommend him to everyone I know! More

Thumbs up for Hendrick Lexus My experience with Hendrick Lexus was very positive. I felt that the team worked to find the vehicle that I would be most satisfied with. All my quest My experience with Hendrick Lexus was very positive. I felt that the team worked to find the vehicle that I would be most satisfied with. All my questions were answered and everyone was willing to spend adequate time with me. The various options were outlined and explained well. The delivery was easy and the orientation was great. Dr T did a masterful job of demonstrating the features. His knowledge of the vehicle was mind boggling. Marco, Anthony, Kyle and Michael all help with getting all the details lined up so that the process was easy and quick. More

Had the most amazing experience today at Hendrick Lexus. Brandon Ryan, the sales manager was absolutely phenomenal. He was personable, funny, and incredibly knowledgeable. He did everything in his Lexus. Brandon Ryan, the sales manager was absolutely phenomenal. He was personable, funny, and incredibly knowledgeable. He did everything in his power to make sure I left the dealership happy and in the perfect vehicle for me. Shannan Roberts, on the sales floor, helped me out with my test drive. He knew all the ins and outs of the vehicle I was test driving and even took me on a test drive in a different vehicle he thought would be a good fit for me. He was also incredibly nice and friendly and really helped make the experience an extraordinary one. Peter Clark, in sales also helped me with my deal and did everything he could to make sure I got cut a good deal on the SUV I was buying. And last but certainly not least, Laura Voss in finance helped me with getting my car loan. She made the process incredibly easy and was hilarious and truly made the not so fun part of buying a car - a fun one. She was fast and efficient. Overall my experience was amazing and the staff truly went above and beyond for me in so many ways and I am incredibly appreciative. The process was smooth and easy and I would recommend this dealership to anyone looking to get into a new or new to you car. The staff and service here are truly second to none. I’ll definitely be back for all of my future purchases. More

Lease purchase When I leased my Lexus ES-350 three years ago the sales person mis-led me on the future purchase price of the car. He said it would be $20,000+/- and When I leased my Lexus ES-350 three years ago the sales person mis-led me on the future purchase price of the car. He said it would be $20,000+/- and when I was got home and reviewed the paperwork, the purchase price was $25,000+/-. They also charged me for side molding that I did not get and sold me a service agreement that was already covered by the manufacturer's warranty. Then when I went to purchase the car once my lease was up, they mis-led me on the purchase price again and the interest rate of the loan. I will never buy another car from Hendrick Lexus and I will go elsewhere for my service if possible. More