Hendrick Lexus Kansas City

Consistent and excellent service for many years now. Especially from Ramon Conway who always goes above and beyond. Especially from Ramon Conway who always goes above and beyond. More

I reached out to Ramon Conway for assistance with a nail in my tire. Even though he was off, he still took the time to call me back and help schedule an appointment to get it repaired. Ramon Conway trul in my tire. Even though he was off, he still took the time to call me back and help schedule an appointment to get it repaired. Ramon Conway truly goes above and beyond to take care of his customers even when he’s off duty. I also want to thank him for arranging a loaner car while the tire had to be ordered. Great communication, professionalism, and overall service. Thank you for making this another excellent service experience. More

I brought my Lexus RX 350 in for its 70,000 mile service today, and once again had the pleasure of working with Jen Tracy. Over the past three years, she has been my go to service advisor, and her consisten today, and once again had the pleasure of working with Jen Tracy. Over the past three years, she has been my go to service advisor, and her consistency, professionalism, and attention to detail are truly exceptional. Jen is always knowledgeable, transparent, and incredibly easy to work with. She takes the time to clearly explain what’s needed, what can wait, and ensures I feel confident in every decision regarding my vehicle. There’s never any pressure, just honest, thoughtful guidance that builds real trust. What stands out is her commitment to customer care. She communicates proactively, keeps everything running smoothly, and makes the entire service experience seamless from start to finish which is one of the many reasons we will be a Lexus family from here on out. It’s rare to find someone who combines technical expertise with such a high level of personal service. Because of Jen, I never hesitate to bring my vehicle in and know it’s in great hands every time. She is a huge asset to the dealership, and I highly recommend working with her if you want a stress free and reliable service experience. More

Great job Ramon! Thanks for being such a reliable service advisor. I am always confident that my car repairs or service will be done right. Also appreciate Ramon fo Thanks for being such a reliable service advisor. I am always confident that my car repairs or service will be done right. Also appreciate Ramon for going the extra mile every time. You guys are the best! More

Easy to coordinate appointment, Ramon Conway was professional, courteous and did not pressure us at all. Great experience overall! Always enjoy my experience with Ramon! Outstanding customer servic professional, courteous and did not pressure us at all. Great experience overall! Always enjoy my experience with Ramon! Outstanding customer service every visit. More

I just purchased my 3rd vehicle rom Hendrick Lexus Kansas City They knock it out of the park every time City They knock it out of the park every time More

Jen Tracy has been my service consultant since I purchased my vehicle. She is smart, dedicated and the utmost professional. I can always depend on Jen to make sure my car stays in peak condition. purchased my vehicle. She is smart, dedicated and the utmost professional. I can always depend on Jen to make sure my car stays in peak condition. More

This dealership has been good to me. The cars I have purchased have been great and the process has been smooth. My advisor, Brian Veal has taken good care of me during my maintenance vis The cars I have purchased have been great and the process has been smooth. My advisor, Brian Veal has taken good care of me during my maintenance visits. I would recommend Hendrick Lexus for anyone looking for a luxury vehicle and great service! More

In a world where customer satisfaction is of utmost importance, this dealership is #1. Our agent, Ramon Conway, was the very best! Ramon made sure we were not only satisfied, but happy with the pr importance, this dealership is #1. Our agent, Ramon Conway, was the very best! Ramon made sure we were not only satisfied, but happy with the process. He had a loaner vehicle ready and waiting for us when we arrived. Explanations excellent. Made certain we had no questions. Always smiling and having a cheerful attitude made our visit such a pleasant experience…none surpassed in our dealings at any business. The waiting area’s snacks were amazing. We will be back! Thank you to Ramon and Hendrick Lexus! More

Becky is the best! She's knowledgeable and efficient. She always does her best to take care of any problems and concerns I have. Goes above and beyond. She's knowledgeable and efficient. She always does her best to take care of any problems and concerns I have. Goes above and beyond. More