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Hendrick Lexus Kansas City

Merriam, KS

4.9
1,252 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 1,252 reviews

September 30, 2021

My service rep, Jen Tracy, has the most amazing attitude and work ethic. She is always pleasant, caring and makes sure all of my service questions are answered. More

by ellisp883
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 02, 2021 -

Hendrick Lexus Kansas City responded

Ellisp883, your satisfaction is our top priority. We're looking forward to your next visit with us!

September 30, 2021

This out of towner (California) went in for a 10,000 mile service. I was met by Craig Rossman who gave me a mini tour of the dealership and made me feel comfortable in general. Adam ? performed a detailed More

by chipcop2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Oct 02, 2021 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us! Chipcop2002, thanks for taking the time to leave a review.

September 30, 2021

Willie is a great service consultant. He’s very knowledgeable, and makes sure to go above, and beyond, for the customer. More

by mrpoetik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Oct 02, 2021 -

Hendrick Lexus Kansas City responded

Mrpoetik, we really appreciate your feedback! We hope to see you soon!

September 29, 2021

Brian is a great person to work with, he always returns calls promptly and cares about his customers. I really appreciate the video text of what is done to my Lexus. More

by Mgabb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 30, 2021 -

Hendrick Lexus Kansas City responded

Mgabb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City. We're looking forward to your next visit with us!

September 29, 2021

Excellent service. Always accommodating with or without an appointment. Comfortable lounge area with snacks and drinks. More

by Kimford62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Sep 30, 2021 -

Hendrick Lexus Kansas City responded

Hi Kimford62, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City

September 28, 2021

Jen Tracy’s customer service is outstanding! She is very accommodating and does a great job explaining things! More

by Mtreeves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Sep 29, 2021 -

Hendrick Lexus Kansas City responded

Mtreeves, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 21, 2021

I am happy with the way Brian and Lexus take care of me. Very professional and I feel like the work I have done is great and the customer service is always wonderful. More

by Mike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Sep 23, 2021 -

Hendrick Lexus Kansas City responded

Mike, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City

September 21, 2021

Fast, efficient service! They even wash your car! Brian veal is the best, he takes great care in his work! More

by wp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Sep 23, 2021 -

Hendrick Lexus Kansas City responded

Hi Wp, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!

September 20, 2021

Hendrick Lexus a is first class dealership! They really take care of their customers from sales to service they are second to none. More

by Pete Peoples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Sep 21, 2021 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you're ever in need of more help, please let us know!

September 20, 2021

I had very good experience. Veal Brian Is excellent. I’m I had very good experience. Veal Brian Is excellent. I’m glad he takes care of my Car. Very professional, has lot of knowledge. More

by Shenvi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Jones, brought my car home
Sep 21, 2021 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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