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Hendrick Lexus Kansas City

Merriam, KS

Overview
Reviews
Vehicles
4.9
1,284 Reviews
Call Dealership (855) 284-0945
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6935 W. Frontage Road

Merriam, KS

66203

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Showing 1,284 reviews

November 19, 2021

Brian Veal takes the time, and has the patience to explain what my vehicle needs to have done for service work. Brain has a positive attitude, and makes sure all need service work has been completed. More

by ronslegl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Report | Print
Nov 23, 2021 -

Hendrick Lexus Kansas City responded

Ronslegl, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Nov 23, 2021 -

ronslegl responded

ronslegl@aol.com

November 17, 2021

great communication, great service always provides a rental for my convenience while car is being serviced. More

by thayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Report | Print
Nov 19, 2021 -

Hendrick Lexus Kansas City responded

Thayes, we really appreciate your feedback! We're looking forward to your next visit with us!

November 17, 2021

Brian always does a great job taking care of my service needs! Always feel confident in the service I receive. More

by k19design
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Report | Print
Nov 19, 2021 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 15, 2021

Brian Veal does an excellent job. He explains everything to me very clearly so I understand what and why they need to service various parts of my vehicle. He also makes suggestions of service items that can More

by Mereours
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Report | Print
Nov 19, 2021 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 09, 2021

Brian Veal is the best service consultant I have dealt with anywhere ! I highly recommend him ! More

by jd1943us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Report | Print
Nov 14, 2021 -

Hendrick Lexus Kansas City responded

Jd1943us, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

November 03, 2021

Brian at Lexus IS awesome the service and attention to detail is great. They always take care of my car More

by jdougherty08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Report | Print
Nov 05, 2021 -

Hendrick Lexus Kansas City responded

Jdougherty08, we are glad we could help! Thank you again for leaving us this response!

November 03, 2021

Big shout out to Craig Rossman who did an excellent job today! Great Service as always! More

by rhonatrentman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rossman, Doug Sprinkle
Report | Print
Nov 03, 2021 -

Hendrick Lexus Kansas City responded

Rhonatrentman, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 01, 2021

Brian Veal is great. He’s cognizant of my time and is very respectful. He remembers what I do for a living and is able to tailor his recommendations based off my driving patterns and needs. More

by Alison Kinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Report | Print
Nov 02, 2021 -

Hendrick Lexus Kansas City responded

Hello Alison Kinney, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2021

Nick Hernandez is service is great! He is honest and trustworthy. Thank you again Nick! More

by Jazzhands211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
Report | Print
Oct 30, 2021 -

Hendrick Lexus Kansas City responded

Hello Jazzhands211, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 28, 2021

Brian Veal is clearly the most honest, professional service advisor in 50 years of driving. More

by Stanlib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Report | Print
Oct 30, 2021 -

Hendrick Lexus Kansas City responded

Stanlib, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

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