Hendrick Lexus Kansas City

Outstanding Lexus-caliber service. In and out promptly, and even had lunch at Hendrick's expense while I waited! In and out promptly, and even had lunch at Hendrick's expense while I waited! More

Car purchases and maintenance have been top notch. Each visit has been as scheduled and pleasant. Each visit has been as scheduled and pleasant. More

Excellent service. Brian V kept me well informed of progress and the work was completed when promised. Brian V kept me well informed of progress and the work was completed when promised. More

Brian Veal was awesome to work with! He was professional and explained what exactly needed to be completed on my car! Thank you Brian He was professional and explained what exactly needed to be completed on my car! Thank you Brian More

This place is the best! I drive in and someone is greeting me ( Adam M.)and asking what I need. Directed to a very welcoming waiting area where I can relax , catch up on wor I drive in and someone is greeting me ( Adam M.)and asking what I need. Directed to a very welcoming waiting area where I can relax , catch up on work and have a snack and a cup of coffee or drink. While I’m there, I’m sent a video explaining in detail what is being done with my car,by what tech( Wyatt) the condition of it and what would need to be done in the future. Any issues that I have questions about are addressed and explained to me so that I understand( Thankyou Joel M.!) I will definitely come back and highly recommend! More

Our service with Craig at Lexus has always been amazing. He is very professional, always keeps us informed, and offers different options available to us. He is a true partner in our relationship with Lexus! He is very professional, always keeps us informed, and offers different options available to us. He is a true partner in our relationship with Lexus! More

I truly can’t say enough good things about Jen Tracy at Hendrick Lexus of Kansas City. I’ve been working with Jen for over 8 years now, and she has always gone above and beyond every single time I bring my Hendrick Lexus of Kansas City. I’ve been working with Jen for over 8 years now, and she has always gone above and beyond every single time I bring my car in. She’s professional, but also very warm and easy to talk to, which makes the whole process feel a lot less stressful. Most recently I was in a tough spot with my car, and Jen didn’t just deliver the bad news and send me on my way. She really went to bat for me and worked through the situation with the dealership and warranty team to help get things resolved. The amount of effort and care she put into helping me truly meant a lot. I drive quite a bit, so having a dependable car is really important to me. Jen has always been great about making sure my car stays on top of the maintenance it needs and keeping me in the loop the whole time. She’s knowledgeable, trustworthy, quick to respond, and you can tell she genuinely cares about the people she helps. If you have a Lexus and need service, I highly recommend working with Jen. She’s the reason I keep coming back year after year. More

Two recall items were resolved; scheduling was easy, Ramon was informative and pleasant; wait area was comfortable Ramon was informative and pleasant; wait area was comfortable More

My service rep is outstanding! She is always right on top of what my car needs. The building is clean, has a nicely appointed waiting room with ample drinks and snacks as well as W She is always right on top of what my car needs. The building is clean, has a nicely appointed waiting room with ample drinks and snacks as well as WiFi and charging ports. There is even a kids room and a quiet work room for convenience. More

Hendrick Sales, Service and Body Shop provided excellent service on the certified Lexus we bought. service on the certified Lexus we bought. More