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Hendrick Lexus Kansas City

Merriam, KS

4.9
1,120 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 1,120 reviews

September 18, 2020

Cheerily arranged fixes and maintenance on short notice with a loaner car; even though I was from out of town, and made my car safe for its leg back home More

by djacobs272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 23, 2020 -

Hendrick Lexus Kansas City responded

Safety is our priority! We are grateful to be of service djacobs272! Thank you for allowing us to be part of your safe journey home! -SusanLexus

September 14, 2020

I only get service here because of Jenny Tracey! Thanks for being Amazing Jenny! Lexus made a great choice when they hired this woman! Thanks again More

by dr.redeemed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Tracey
Sep 15, 2020 -

Hendrick Lexus Kansas City responded

Thank You Dr. Redeemed! Jenny is the best and we are so grateful you have that relationship with her and have chosen to service your vehicle with us. Thanks again for the 5-Stars and amazing feedback about Jenny! -SusanLexus

September 11, 2020

We just purchased a Certified two year old Lexus NX300. We were very pleased with professional service they provided. We especially want to acknowledge our service rep, Asma Aljaber, for her time and pat More

by spreadsheetbob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asma Aljaber
September 09, 2020

Brian is a great service person that treats you like family. He takes time to explain what needs to be done and why very helpful More

by Ronalddoyon@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal, Chetan “Cheeto” Sampat
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank You Ronald for the positive feedback about Brian! We appreciate your business in Service and Sales Departments! Have a wonderful day! Go Chiefs!!! -SusanLexus

September 09, 2020

Nick is always helpful and puts a personal touch to even simple service. 60k on this Lexus will buy again with service dept like this More

by Dalehadlock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank You Dale! Nick is the best and we so appreciate your business. -SusanLexus

September 08, 2020

We live over 2 hours away from Hendrick Lexus. It was well worth the trip. Thomas Nielson was wonderful to work with, there was no pressure, he was professional and took great care of us. He made sure More

by kaw3021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Nielson, Reggie Chapman
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank you for making the drive and sharing about your experience with our teammates! We appreciate your business and the 5-stars! Enjoy! ~SusanLexus

September 06, 2020

I want to thank Adrian Rivera, Chetan Sampat, Ramon Conway and Antonio Jacobo, for their great customer service and helping make buying a car so stress free and the process as smooth as possible. Adri More

by BM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Rivera, Ramon Conway, Antonio Jacobo, Chetan “Cheeto” Sampat
Sep 08, 2020 -

Hendrick Lexus Kansas City responded

Wow! What a wonderful summary of your experience with our teammates! We appreciate you and your family! It was an honor to assist you. Thank you for your business and welcome to the Lexus family! ~SusanLexus

September 04, 2020

My experience was outstanding as per usual. Becky provides great customer service and always takes great care of me. I appreciate the ease of having my car serviced. More

by Hilarysnow11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Voyles
Sep 07, 2020 -

Hendrick Lexus Kansas City responded

Thank you for sharing about your experience with Becky! We appreciate you choosing to service with us! ~SusanLexus

September 03, 2020

The service was excellent,!! Brian is very professional, courteous and prompt. The loan vehicle was clean. My vehicle was washed and even the gas tank was topped for me to drive long distance. More

by Deepak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Sep 07, 2020 -

Hendrick Lexus Kansas City responded

Awesome! Thank you for sharing your experience! We appreciate your feedback! ~SusanLexus

September 02, 2020

Hendrick Lexus has always done an excellent job from start to finish. This includes both sales and service. Joel O’Fallon MO-Four time Lexus owner More

by wrightjoel0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 07, 2020 -

Hendrick Lexus Kansas City responded

Thank you Joel for your loyalty! We appreciate you choosing to service with us! ~SusanLexus

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