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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,376 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,376 Reviews of Hendrick Lexus Northlake

November 02, 2025

My 115,000 miles service call was quick and easy. Sydney was efficient and personable. I like the available drinks and snacks. More

by vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser
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November 02, 2025

This dealership has been my servicer for years since I've had my RX330. They have taken care of my 2005 vehicle and has kept it running smooth. More

by samsgr72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
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November 02, 2025

Thank you for going out of your way to give excellent service. You really care about your customers and it shows! More

by Tim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Seibles
Report | Print
November 01, 2025

The dealership was great. Good vibe and friendly people. Nice building and customer area. Hussain was very professional and knowledgable. I was in and out in about 3.5 hou More

by cdo2121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Hussain Amir
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Nov 02, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, CDO! We are thrilled to hear Hussain provided you the 5-Star Hendrick experience while assisting you with finding the perfect new vehicle. Thank you for your Hendrick loyalty and welcome to our Hendrick Lexus Northlake family!

November 01, 2025

Eric Edwards did a good job getting me serviced in a timely manner. He was very personable. More

by MomHopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
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Nov 02, 2025 -

Hendrick Lexus Northlake responded

MomHopkins, thank you so much for taking the time to share about your recent service visit with Eric and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

October 31, 2025

I have recently had the pleasure of working with Rebecca and now Sydney. After over 20 years of using Northlake it is refreshing to see new faces that have been extremely helpful. My only complaint is the l More

by Jjostafy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Harris , Lucian Dobre, Becca Bigelow, Sydney Kopser
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Oct 31, 2025 -

Hendrick Lexus Northlake responded

Jjostafy, thank you so much for taking the time to share about your service visit with Sydney and our team at Hendrick Lexus Northlake. We are disappointed to hear your recent experience did not meet our Lexus standards. At Lexus, we are always looking for ways to improve our guest's experience and would love the opportunity to detail your vehicle the Lexus way. If you have a moment, please reach out to our Service Manager, David Shepherd, on his direct line (704)379-4077 or email David.Shepherd@HendrickAuto.com. We truly appreciate your loyalty and hope to elevate your experience to 5-Stars!

October 31, 2025

Eric Edwards has excellent customer service skills. The other service people also are courteous & helpful. More

by Delia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Oct 31, 2025 -

Hendrick Lexus Northlake responded

Delia, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric and our team. Thank you for your loyalty!

October 31, 2025

Eric Edwards takes great care of my cars. Always reliable, fair and quick. Appreciate the team at NorthLake More

by Samj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Oct 31, 2025 -

Hendrick Lexus Northlake responded

Sam, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric and our team. Thank you for your loyalty!

October 31, 2025

I love their promptness, attentiveness. Garrett Crossman makes me feel like I'm not just a customer, that he genuinely cares about what i need for my car. More

by aleth0201Deirdre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Report | Print
Nov 01, 2025 -

Hendrick Lexus Northlake responded

Deirdre, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team. Thank you for your loyalty!

October 30, 2025

I love this place, my advisor Eddie always take the time and provide excellent service More

by Bonitamarita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Oct 30, 2025 -

Hendrick Lexus Northlake responded

Bonita, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

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