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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,302 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,302 Reviews of Hendrick Lexus Northlake

September 16, 2025

I have owned 3 different Lexus vehicles and have always trusted the Northlake Lexus service department. They are excellent. Brock and Lucian always take great care of my needs. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Brock Ward
Report | Print
September 15, 2025

It was clean and everyone was super nice. I felt welcomed and at ease being there. More

by dqhester
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whitney Suarez
Report | Print
September 15, 2025

Broke Ward was fantastic. He explained everything very well. Enjoyed working with him. Very happy overall More

by Harmik12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
September 15, 2025

Brock Ward is great. He communicates extremely well and helped explain the details of my 6 year maintenance visit. I love that the mechanic sends a video of my car's in More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
September 12, 2025

Jordan Carter was able to get my car serviced in less than 2 hours so I didn’t need a loaner car. I was very pleased with his professionalism. More

by Gj3fish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Carter
Report | Print
Sep 12, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Jordan and our team.

September 12, 2025

Hussain Amir was very pleasant to work with, very knowledgeable, not pushy, provided different cars and options to help us make our choice. Once made, he quickly identified a vehicle and worked to g More

by Petercandisugar
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Report | Print
September 12, 2025

I have my 2025 Lexus serviced at Hendrick Lexus Northlake. They do a great job and I love that I have a dedicated service professional to contact when I have questions or need work done. Eddie Hart More

by Bcarico815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
September 11, 2025

Omar is fantastic: he’s professional, accessible, good-humored and knowledgeable about how my car operates. More

by carolewinston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Sep 12, 2025 -

Hendrick Lexus Northlake responded

Carole, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 10, 2025

When my NX needed service, Sydney Kopser was very knowledgeable and accommodating. She navigated the process for us very successfully. Thanks again! More

by Tsmull71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser
Report | Print
Sep 11, 2025 -

Hendrick Lexus Northlake responded

Tsmull71, thank you so much for taking the time to share about your recent NX service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Sydney and our team.

September 10, 2025

Always satisfied. They’re fair. Very customer orientated and do a great job on my Lexus 350 More

by Jmcblake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Eddie Hart
Report | Print
Sep 11, 2025 -

Hendrick Lexus Northlake responded

Jmcblake, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and appreciate your kind words about Eddie, Lucian, and our service team. We look forward to serving you again during your next visit.

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