Hendrick Lexus Northlake

As with every visit over the past two years I’ve owned the car, this service visit while I waited went smoothly and I appreciated the excellent customer service of Brock Ward as well as the expert service the car, this service visit while I waited went smoothly and I appreciated the excellent customer service of Brock Ward as well as the expert service from Edmundo. I also met with Chris in Finance to ensure that my already paid extra coverage will convey when I move OOS later this year. More

Brock Ward is very professional and has great communication skills. He kept informed thru out the entire process. communication skills. He kept informed thru out the entire process. More

I consistently receive great customer service from Brock Ward! Thank you, he's amazing! We appreciate it. Ward! Thank you, he's amazing! We appreciate it. More

Great customer experience and my service rep Brock, is very attentive to the needs of my vehicle. very attentive to the needs of my vehicle. More

Brock took excellent care of me and was so professional and pleasant! He went above and beyond with the customer service ! and pleasant! He went above and beyond with the customer service ! More

Service Advisor Brock Ward set up my annual service with inspection exactly how I wanted it, gave me updates and ensured I was satisfied completely. First class dealership with first class service! inspection exactly how I wanted it, gave me updates and ensured I was satisfied completely. First class dealership with first class service! More

Excellent customer service by sales, service department and receptions. Lovely facilities. Easily accessible. Too notch and receptions. Lovely facilities. Easily accessible. Too notch More

Brock Ward was great! He kept me up dated on my car. Even apologized for the car not being washed due to the cold weather. He kept me up dated on my car. Even apologized for the car not being washed due to the cold weather. More

I purchased my Lexus 3 years ago and my experience with the NorthLake Dealership has been nothing short of amazing. I give extra extra recognition to my advisor Eric Edwards. He has truly been a Godsend, a the NorthLake Dealership has been nothing short of amazing. I give extra extra recognition to my advisor Eric Edwards. He has truly been a Godsend, always going the extra mile to make sure each visit is hassle free. When I drop my vehicle off for servicing I know that my car is in good hands. I have only brought my car to this location for service and there has never been a bad experience. I want to give extra thanks to Eric and the whole Lexus team! Thank you for creating a trusting relationship and providing exceptional service! More

Buying the Lexus and using the dealership for checkups, etc. has made my life so much easier. Working with Eric Edwards has been seamless. He always explains the process and keeps me updated on the progre etc. has made my life so much easier. Working with Eric Edwards has been seamless. He always explains the process and keeps me updated on the progress of the visit. He's been great about securing a loaner vehicle and the overall service team has been efficient and complete in their care of the car. More