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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,406 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,406 Reviews of Hendrick Lexus Northlake

November 26, 2025

Jordan was fantastic! He very personable and made the experience seamless. He proactively helped with some discounts when the wash process took longer than expected. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Carter
November 23, 2025

Naphtaali was an absolute treasure to work with. Very helpful and knowledgeable He made the buying experience a pleasure. No stress and am so happy with my purchase. More

by jeffhensley1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Nov 24, 2025 -

jeffhensley1 responded

Just an overall great experience. Wife loves her new car and the facility and people are exceptional. This is the way a dealership should be!!! 5 stars+

Nov 24, 2025 -

jeffhensley1 responded

Just an overall great experience. Wife loves her new car and the facility and people are exceptional. This is the way a dealership should be!!! 5 stars+. Could not be happier with the experience !

November 22, 2025

Lexus delivers exceptional customer service, ensuring your vehicle receives meticulous care, attention, and premium-quality support. More

by Sandra M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Lucian Dobre, Jordan Carter
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Sandra, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Milton, Lucian, and Jordan, and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 21, 2025

Excellent Customer service and fast and speedy, friendly and professional. Kept me informed about my car More

by Bee Lyte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Carter, Jordan Carter
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Bee, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Jordan and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 20, 2025

Needed a car in a hurry after a total loss accident on my RX 350. Mark quickly found the exact car I wanted even though inventories were low. This is the 2nd car I purchased from Lexus Northlake within a ma More

by Jan Crump
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Jan, thank you so much for taking the time to share about your recent experience with Mark and our team at Hendrick Lexus Northlake. While we are sorry to hear about the purpose of your visit, we are thrilled to hear Mark once again provided the 5-Star Lexus experience to assist you with replacing your RX350. Thank you for being part of our Hendrick Lexus Northlake family!

November 18, 2025

⭐️⭐️⭐️⭐️⭐️ My husband and I had the pleasure of working with Naphtali, and he is by far one of the best salespeople we’ve ever worked with. He made us feel like family from the moment we arrived. He never More

by Erika.brooks7284
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Jack McMackin, Nathaniel Howard
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Erika, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Nap, Jack, Nate, and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

November 18, 2025

Robert was amazing at helping us feel comfortable making a vehicle purchase after having a very negative experience at our last dealership. I would definitely recommend any and all friends in search of a ve More

by Jennifer Hager
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Jennifer, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Robert provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 17, 2025

Nap is the best! He completely transformed the way that I view the car buying experience and made me feel like I had the control to make the decision best for me. I h More

by Palmer1339
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Robert Marock
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Devan, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Nap and Robert. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

November 16, 2025

Great customer experience all the time. The environment is always clean and welcoming and greeted within seconds of entering the building. More

by Y Crouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Hussain Amir
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Y Crouse, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Hussain and Sean provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 16, 2025

I went to the dealership to compare prices. I had no intentions on buying a Lexus that day. I left with a Lexus. Justin did an excellent job of convincing us that this was great deal. I love it More

by pwesis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Duhaney
Nov 26, 2025 -

Hendrick Lexus Northlake responded

P. Wesis, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Justin provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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