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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,413 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,413 Reviews of Hendrick Lexus Northlake

December 01, 2025

I've been taking my Lexus to Hendrick Lexus Northlake for service for two years. I always work with Eddie Hart and he's fantastic! He takes time to go over your plan making sure you understand the service More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
December 01, 2025

This was our first experience buying from a dealership and it was 5 stars! Everyone was so kind, accommodating, easy to work with, respectful, and everything went very smooth. Hussain and Mahad were so pl More

by lauren.henry1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris (finance department), Ed McCreery, Hussain Amir, Mahad Amir, Thalles De Oliveira
December 01, 2025

Mahad did an outstanding job of meeting and exceeding my expectations. This is the first Lexus I have purchased, and I would not hesitate to work with Mahad and entire Hendrick Lexus Northlake team again! More

by Skip Notte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Mahad Amir
December 01, 2025

Excellent service to notch professionalism. Eddie Hart is the absolute best! He offered to return my car to my home and pick up the loaner on a day that was extremely work busy. More

by Tracey Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
November 29, 2025

Terrific service and professional customer care especially by Eddie Hart my service rep. Lexus always delivers. More

by Vfwhite2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 01, 2025 -

Hendrick Lexus Northlake responded

Vfwhite2, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 29, 2025

Hendrick Lexus Northlake was so easy to work with! They were professional, answered all my questions, accommodating and thorough . More

by Sandy.taborgray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 01, 2025 -

Hendrick Lexus Northlake responded

Sandy, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

November 28, 2025

Great dealership! Very professional and knowledgeable! Highly recommend salesperson Hassan! The transaction was smooth and effortless More

by Noralea21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Sal Rizzo
Dec 01, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Nora! We are thrilled to hear Hussain, Sal, and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 26, 2025

Jordan was fantastic! He very personable and made the experience seamless. He proactively helped with some discounts when the wash process took longer than expected. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Carter
Dec 01, 2025 -

Hendrick Lexus Northlake responded

Shannon, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Jordan and our team. Thank you for your loyalty!

November 23, 2025

Naphtaali was an absolute treasure to work with. Very helpful and knowledgeable He made the buying experience a pleasure. No stress and am so happy with my purchase. More

by jeffhensley1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Nov 24, 2025 -

jeffhensley1 responded

Just an overall great experience. Wife loves her new car and the facility and people are exceptional. This is the way a dealership should be!!! 5 stars+

Nov 24, 2025 -

jeffhensley1 responded

Just an overall great experience. Wife loves her new car and the facility and people are exceptional. This is the way a dealership should be!!! 5 stars+. Could not be happier with the experience !

November 22, 2025

Lexus delivers exceptional customer service, ensuring your vehicle receives meticulous care, attention, and premium-quality support. More

by Sandra M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Lucian Dobre, Jordan Carter
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Sandra, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Milton, Lucian, and Jordan, and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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