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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,596 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,596 Reviews of Hendrick Lexus Northlake

April 08, 2024

Great service personnel, service man Brock Ward. I always go to this dealership, fast kind and always pleasant p More

by Dgarciagirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

D. Garcia, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

April 07, 2024

The service department is always excellent and quick. Brock was professional and helpful! I have never had a problem with this dealership. More

by christy.holliday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Christy, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 06, 2024

Brock Ward was my service advisor and he was great. From the moment that I checked in, to updating me about the status of my service until finalizing the check out, he was courteous and professional. More

by WellsL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Wells, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 06, 2024

While shopping for two new vehicles, Jazz set herself apart from other sales representatives. She demonstrated knowledge, persistence and kindness. Her follow up was also reliable and appreciated in comp More

by jhaasparker
Recommend Dealer
Yes
Employees Worked With
Jazz
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Jhaasparker, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Jazz. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

April 05, 2024

After conducting further research, I discovered that your dealership had a more competitive price for the vehicle I was interested in on the internet than what I was offered in person. Despite the fact that More

by wyattvw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
jazz
Apr 07, 2024 -

Hendrick Lexus Northlake responded

Wyatt, thank you for taking the time to share about your recent experience. We are disappointed to hear your visit did not meet our Lexus standards and would like to have a better understanding about your experience. Please reach out to our Sales Director, Ed McCreery, on his direct line 704-379-4018 or by email ed.mccreery@hendrickauto.com at your earliest convenience. Thank you once again for your time.

April 05, 2024

Hendrick Lexus Northlake provided me an excellent experience. My service rep Brock Ward was professional and courteous and kept us informed of our service. More

by Sal.F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Sal, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 05, 2024

Great service advisor, and wonderful customer services. Just need to improve on timing faster. The cost are pretty reasonable More

by pic.luang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Pic, thank you so much for taking the time to share about your recent experience with Brock and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback. Thank you for your loyalty!

April 05, 2024

Brock Ward is a great representative of this dealership - I trust his opinions when assuring me that certain things are not critical to get done "now", and can wait for a while. Thanks again for the great se More

by joankemp.inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Joan, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 05, 2024

Brock is great. I needed to bring my car in last minute for a flat tire and he took great care of me More

by LinhTran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Linh! While we are sorry to hear about your flat tire, we are thrilled to hear Brock provided the Lexus experience while getting your vehicle safely back on the road! We look forward to sharing your positive feedback with our team.

April 05, 2024

Very friendly staff, they keep you updated throughout the maintenance checks. I Would highly recommended. More

by Page
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Page, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Mark and Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!