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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,406 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,406 Reviews of Hendrick Lexus Northlake

November 16, 2025

From sales to service, I have not had a bad experience. The Hendricks Lexus team ROCKS!! No disappointments. Thank you Rebecca B in service and Justin in sales. More

by pwesis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

P. Wesis, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and Justin and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 16, 2025

Very friendly staff. Whitney was great. The facility a was very nice and vehicle selection was phenomenal. More

by mdd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan, Nathaniel Howard, Whitney Suarez
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Mdd, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Whitney and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 15, 2025

Everyone was so professional and desired to make sure that I was taken care of. The salesperson was phenomenal. More

by reggiehopkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Chris Herndon
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Reggie, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Hussain and Chris provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 14, 2025

Rebecca Bigelow was so nice and helpful getting my first oil change done at the dealership. More

by araffaldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, araffaldt! We are thrilled to hear Becca provided you the 5-Star Lexus experience while assisting you with your first oil change at our dealership. Thank you for being a part of our Hendrick Lexus Northlake family!

November 13, 2025

Brock Ward was my service provider who showed me what it means to give great customer service. You should hire more people with his skills set. Thank you for a great experience. More

by porterrcsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Porter, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 13, 2025

My car was due for service and it was completed accurately and timely with great service. More

by Dtwedell-1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

D. Wedell, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

November 12, 2025

Lexus always provides top notch customer service, especially Brock W! He did a wonderful job servicing my vehicle and was very thorough! More

by xlivy10x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, David Shepherd, Harris Veneris, Todd Nolan, Sean Cook, Jack McMackin, Sal Rizzo, Brock Ward, Chris Herndon, Sam McMackin
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Livy, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2025

Kind, caring & attentive to customer needs/concerns. Truly customer focused. I would recommend this dealership’s service department More

by tdcain32567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

T. Cain, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2025

I bought my car from this dealership and come here to get it serviced. I always work with Eddie because he’s so helpful! He makes the experience easy and quick! More

by carleyleonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Carley, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2025

Excellent work! ! Courteous staff!! Always professional!! I've never had a bad experience in the last 18 years! More

by LadyTZPhiB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Lady TZ, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and are blown away by your Lexus loyalty for 18 years! Thank you for being part of our Hendrick Lexus Northlake family!

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