I recently moved to the greater Charlotte area and visited Hendrick Lexus Northlake for the first time for my routine 20,000 mile service. I worked with Ted Funk, who greeted me as soon as I pulled into the service area. He is a true asset to your team - he thoroughly explained this Lexus's process, as all are slightly different, and told me exactly what to expect. I was even more impressed when I came back to pick up my vehicle and he immediately recognized me (keep in mind that this was a few hours later and I'm sure he had seen 20+ new customers during that time). He ensured the check-out and pick-up process was as smooth as the drop-off. Ted was very friendly, informative, and an absolute pleasure to work with. Highly recommend!!