Hendrick Lexus Northlake

I had an appointment this morning for an inspection. As soon as I parked i was met by Sam McMackin, who immediately checked me in, and took care of everything related to my vehicle. I appreciated his As soon as I parked i was met by Sam McMackin, who immediately checked me in, and took care of everything related to my vehicle. I appreciated his professionalism, and would recommend this dealer to anyone looking for great service. More

I've had the pleasure of working with Brock Ward as my Lexus service advisor for several years, and he consistently provides an exceptional experience. Brock is extremely knowledgeable about the intricaci Lexus service advisor for several years, and he consistently provides an exceptional experience. Brock is extremely knowledgeable about the intricacies of servicing and maintaining my Lexus GX. What I appreciate most is his ability to clearly explain what requires immediate attention versus what should simply be kept in mind for future service visits. He never makes me feel rushed and always takes the time to ensure I understand his recommendations. Beyond his expertise, Brock has a genuinely positive personality and is always friendly, professional, and easy to work with. It's refreshing to have a service advisor I can trust and who truly seems to have my best interests in mind. After several years of working with Brock, I can confidently say he's a tremendous asset to the Lexus service team. I highly recommend him! More

This was my first time working with Rebecca and my experience was awesome. She goes above and beyond for her clients. experience was awesome. She goes above and beyond for her clients. More

I recently purchased my Lexus from Hendrick Lexus Northlake in Charlotte, NC earlier this year. The sales process was smooth and seamless with Jonathan Moody. I also recently had to take my car to th Northlake in Charlotte, NC earlier this year. The sales process was smooth and seamless with Jonathan Moody. I also recently had to take my car to the service department for the first time. Jordan Carter took great care of me and my vehicle. The process was also smooth and seamless, as well as time efficient. I appreciate the attention to detail from purchase to service. More

Lexus and Hendrick are the best. Every time I get my vehicles serviced (26 years) I am treated with the utmost respect and appreciation. Thank you Rebecca Bigelow, you are the perf Every time I get my vehicles serviced (26 years) I am treated with the utmost respect and appreciation. Thank you Rebecca Bigelow, you are the perfect example of showing customer service and customer appreciation. More

The dealership is always accommodating to my flexible schedule. The location is clean, organized, and convenient with a room for me to take calls while I work. Jordan is pleasant, communicable, and answ schedule. The location is clean, organized, and convenient with a room for me to take calls while I work. Jordan is pleasant, communicable, and answers any questions. I always request to work with him during my visits. More

I had an excellent experience working with Rebecca at Hendrick Lexus Northlake! From my initial contact through the completion of my appointment, she was welcoming, knowledgeable, and incredibly thorough Hendrick Lexus Northlake! From my initial contact through the completion of my appointment, she was welcoming, knowledgeable, and incredibly thorough. She explained the 40,000-mile maintenance service and pricing upfront, arranged my requested loaner vehicle, and ensured all of my concerns were addressed. She also partnered me with a technician who took the time to listen to and investigate a minor brake noise before beginning the service. Throughout the appointment, Rebecca communicated clearly, kept me updated, and thoroughly reviewed the completed maintenance, recommendations, and associated costs. I felt heard, valued, and confident that my vehicle was in good hands. Her attention to detail and genuine commitment to customer service made the entire experience seamless. She is truly an asset to the Hendrick Lexus team! More

I’m so impressed with Lexus North Lake’s service department and their staff. My service representative did a great job from start to finish! department and their staff. My service representative did a great job from start to finish! More

Great service, excellent communication and follow up. Rebecca was welcomed ng and attentive. Service was completed quickly while I waited. Rebecca was welcomed ng and attentive. Service was completed quickly while I waited. More

This was my first time at your store and the experience was extremely pleasant. The service team was very professional and the technician did a video of the service and was sent to me prior to checking ou was extremely pleasant. The service team was very professional and the technician did a video of the service and was sent to me prior to checking out. So I knew everything that was going to be gone over after the service was done. The complimentary car wash was a nice bonus also. Thank you! More