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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,593 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,593 Reviews of Hendrick Lexus Northlake

April 23, 2024

Chase Ward always takes care of me and makes sure my car is getting the proper service it needs. He’s very efficient with what he does and is very attentive to all my questions and concerns. I always make s More

by Tiffany Outing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
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Helpful
April 23, 2024

Thank you Jazz Pack for a great experience - professional, efficient, knowledgeable, and most of all a kind, patient and understanding person! More

by retiredcarol
Recommend Dealer
Yes
Employees Worked With
Jazz Pack, Ed McCreery, Sal Rizzo
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Helpful
April 21, 2024

Chase Ward is the best Service Advisor! He provides exemplary service and ensures all of my car repair needs are met. More

by 06-dabs-perfidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Apr 23, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
April 10, 2024

Everyone at the dealership was very nice and helpful which made the experience very good More

by rmccall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
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Apr 19, 2024 -

Hendrick Lexus Northlake responded

R. McCall, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Mark provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

Helpful
April 09, 2024

We worked with Jazz at the dealership who was always very pleasant and was outstanding at getting back with us on the many questions that we had. A pleasure to work with. Thank you so much. More

by Wes Howard
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack
Report | Print
Apr 19, 2024 -

Hendrick Lexus Northlake responded

Wes, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jazz provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

Helpful
April 09, 2024

I loved dealing with Northlake. The manager and Jeremiah were very professional!! I would buy a car from them again. More

by cmcgee903
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah , Robbie Strickland
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Apr 19, 2024 -

Hendrick Lexus Northlake responded

C. McGee, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are blown away by your kind words about Robbie and Jeremiah. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

Helpful
April 08, 2024

It is always a pleasure to work with Brock. He is professional and great at what he does. I love the extra mile they go in making a video of the entire service and what they see regarding my ca More

by robin.castillo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Robin, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
April 08, 2024

Great service personnel, service man Brock Ward. I always go to this dealership, fast kind and always pleasant p More

by Dgarciagirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Apr 10, 2024 -

Hendrick Lexus Northlake responded

D. Garcia, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

Helpful
April 07, 2024

The service department is always excellent and quick. Brock was professional and helpful! I have never had a problem with this dealership. More

by christy.holliday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Christy, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
April 06, 2024

Brock Ward was my service advisor and he was great. From the moment that I checked in, to updating me about the status of my service until finalizing the check out, he was courteous and professional. More

by WellsL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Wells, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
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