Hendrick Lexus Northlake
Charlotte, NC
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2,532 Reviews of Hendrick Lexus Northlake
Rebecca Bigelow, at Hendrick Lexus Northlake is the Best Service Advisor I've worked with in a long time! She was Polite, Organized, and Smart. It's wonder Service Advisors like Rebecca who make going to th Service Advisor I've worked with in a long time! She was Polite, Organized, and Smart. It's wonder Service Advisors like Rebecca who make going to the dealership - a Pleasent Experience! More
From the moment I met Brandon, the experience felt refreshingly different from my previous car buying experiences. His transparency and integrity were evident from the beginning, creating a level of t refreshingly different from my previous car buying experiences. His transparency and integrity were evident from the beginning, creating a level of trust that made the entire experience feel effortless He was warm, personable, and immediately put me at ease…which is saying a lot, because I truly dislike buying cars and had kept my last one for nearly 10 years to avoid the process. Brandon took the time to listen carefully, even when I wasn’t entirely sure what I wanted beyond knowing I loved the GX. He explained the models clearly, answered every question with patience, and made the entire process seamless and efficient. I wasn’t there all day, and I left feeling confident and excited about my purchase. He worked out a great deal that truly fit my needs and continues to go above and beyond. After purchasing a pre-owned vehicle, one small issue came up and Brandon immediately stepped in and had it resolved quickly. He is now actively keeping an eye out for another option with slightly lower mileage and keeps me informed as new inventory arrives. Professional, knowledgeable, responsive, and genuinely invested in his clients. Brandon is exactly who you want to work with. Highly recommend. More
Sydney Kopser was fabulous to work with! Every step was communicated to me during the repair process! I can’t say enough good things about the high quality of service that I received. Every step was communicated to me during the repair process! I can’t say enough good things about the high quality of service that I received. More
Brandon was far more helpful, knowledgeable, and resourceful than most car dealers and sales managers. Between searching across vehicle options, looking for comparisons on trades, or transfers betwe resourceful than most car dealers and sales managers. Between searching across vehicle options, looking for comparisons on trades, or transfers between dealerships he helped to make the process easier for me as a customer with his communication & support. More
The regular maintenance on my 2017 LS460 by went smoothly as always. My service manager Eddie Hart kept me informed throughout and gave me all of my options. Thanks for everything, Eddie! as always. My service manager Eddie Hart kept me informed throughout and gave me all of my options. Thanks for everything, Eddie! More
I've worked with Eddie Hart for many years and he continues to exemplify the very best in customer relations with exceptional knowledge, great communication skills and a commitment to excellence. continues to exemplify the very best in customer relations with exceptional knowledge, great communication skills and a commitment to excellence. More











