Hendrick Lexus Northlake

whitney was great to work with every one was polite and easy to work with. It was a pleasure easy to work with. It was a pleasure More

I recently had some routine maintenance done on my vehicle. I was assisted by Jordan Carte. Jornan continues to provide great communication and customer service every visit, so I am able to have an ef vehicle. I was assisted by Jordan Carte. Jornan continues to provide great communication and customer service every visit, so I am able to have an efficient and reliable customer service experience. More

Great service, customer relationships and hospitality. Attention to details on service maintenance. They went far and beyond expectations. You all keep up the good works! Attention to details on service maintenance. They went far and beyond expectations. You all keep up the good works! More

I Always get great service from this dealership. My advisor Garrett Crossman makes it easy for me to do business with Lexus. He makes me feel comfortable with my decisions on service recommendations My advisor Garrett Crossman makes it easy for me to do business with Lexus. He makes me feel comfortable with my decisions on service recommendations. More

Great service and overall customer service. Sam McMackin was a great help, knowledgeable and explained the process completely. Sam McMackin was a great help, knowledgeable and explained the process completely. More

It is always a pleasure to work with the Lexus Team. Everyone is welcoming and knowledgeable. Everyone is welcoming and knowledgeable. More

After our vehicle was totaled in an accident while we were on vacation, the process of finding a replacement vehicle could have been incredibly stressful. Thankfully, Noah made the entire experience as s were on vacation, the process of finding a replacement vehicle could have been incredibly stressful. Thankfully, Noah made the entire experience as smooth and stress-free as possible. From our very first phone call, Noah was extremely helpful, taking the time to provide detailed information about the vehicle we were interested in and answering every question we had. The insurance process took about a week and a half before we received final confirmation that our vehicle was being totaled, and throughout that waiting period Noah was patient, understanding, and never pressured us. He stayed in touch, kept us informed, and was always available whenever questions came up. Once we received the insurance settlement approval, Noah worked diligently to move the purchase process forward quickly and efficiently. What truly went above and beyond was his willingness to arrange for the vehicle to be brought to the area where we were vacationing, saving us significant time and inconvenience. Excellent customer service is hard to find, and Noah exceeded our expectations every step of the way. His professionalism, responsiveness, patience, and genuine care for our situation made a difficult time much easier. We highly recommend Noah to anyone looking for a vehicle and a truly outstanding car-buying experience. More

Sydney at Hendrick Lexus Northlake provided an exceptionally thorough explanation of both the recommended services and the work about to be performed. Her attention to detail and clear communicati exceptionally thorough explanation of both the recommended services and the work about to be performed. Her attention to detail and clear communication made the entire experience smooth and reassuring. Truly 5-star customer service. More

hen you unexpectedly need a new tire and find yourself 40 miles from home, facing a tow to the dealership, stress can set in quickly. Fortunately, my experience with Hendrick Lexus Northlake completely chang miles from home, facing a tow to the dealership, stress can set in quickly. Fortunately, my experience with Hendrick Lexus Northlake completely changed the trajectory of my day. Upon arrival, Jordan Carter immediately put me at ease. He quickly confirmed that my tire was in stock, seamlessly verified my tire and wheel coverage, and had the service team get to work right away. While waiting, I was welcomed into a customer lounge stocked with snacks, beverages, comfortable workspaces, charging stations, and private areas for conference calls. The environment made it easy to stay productive and relaxed. Of course, I also couldn't resist taking a look around the showroom and admiring the latest Lexus models. Having recently relocated from the Northeast, I can comfortably say that Jordan has earned my trust and will be my go-to service advisor moving forward. I also plan to take advantage of the dealership's valet service, which is a tremendous benefit for someone with a busy schedule. This is a dealership that truly puts the customer first and reminds you why you choose a luxury brand in the first place. When you're dealing with an unexpected issue, exceptional service makes all the difference. Jordan turned a stressful situation into a positive experience and sent me home with both a new tire and a much better outlook. Thank you, Jordan and the entire team. I'm grateful for the outstanding service. #Grateful #LexusExperience #CustomerServiceExcellence More

Phenomenal service at this dealership. My first time there, and I was very impressed with everything and everyone My first time there, and I was very impressed with everything and everyone More