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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,654 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,654 Reviews of Hendrick Lexus Northlake

March 11, 2026

Rebekah was professional, knowledgable and personable. She represents the Hendrick organization well. My experience was a good one. More

by Kbainblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bigelow
Report | Print
March 10, 2026

I purchased my RX at the dealership and I have had zero compliance. Omar Licout is my service advisor and his made everything as straightforward and easy as possible. Excellent communication, always able t More

by dfornelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
March 10, 2026

During my first 2026 Visit w/ Omar Licout I was very appreciative of his Professionalism. I really appreciated him taking the time to look over the repairs required for my car as my mileage was a little More

by S. Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
March 08, 2026

I appreciate the knowledge and helpful staff. My go to in service is Eric Edwards. Always helpful , courteous, professional and knowledgeable. More

by Kevin Shareef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Mar 11, 2026 -

Hendrick Lexus Northlake responded

Kevin, thank you so much for taking the time to share about your recent service visit with Eric and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

March 07, 2026

Eric was great! He always connects with me on a personal level and wisely advises me on how to maintain my vehicle. More

by Qwash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
March 06, 2026

I always receive great service! My advisor this last time was beyond fantastic! I will ask for her again! More

by Dchapman19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser
Report | Print
Mar 08, 2026 -

Hendrick Lexus Northlake responded

D. Chapman, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Sydney and our team. Thank you for your loyalty!

March 05, 2026

Great experience. The process was quick and thorough. I will come back for all my service maintenance and repairs. More

by Sheltoncherry30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bigelow
Report | Print
Mar 08, 2026 -

Hendrick Lexus Northlake responded

Shelton, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Becca and our team. Thank you for your loyalty!

March 05, 2026

Lexus Northlake has been serving the NC,VA and SC for years, with excellences of the Hendrick brand. More

by jackieveneris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Report | Print
Mar 08, 2026 -

Hendrick Lexus Northlake responded

Jackie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 05, 2026

Hendrick Lexus always takes good care of us. It’s a pleasure working with Brock Ward. He listens intently to our needs and provides best solutions. More

by jjlattimore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 08, 2026 -

Hendrick Lexus Northlake responded

J. Lattimore, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for your loyalty!

March 05, 2026

I had another wonderful visit last week at Lexus Northlake. I also had the pleasure working with my advisor, Rebecca Bigelow. She was so kind and provided such wonderful customer service. She was e More

by natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bigelow
Report | Print
Mar 08, 2026 -

Hendrick Lexus Northlake responded

Natalie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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