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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,608 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,608 Reviews of Hendrick Lexus Northlake

May 03, 2024

Hendrick Lexus is great. I'm not a fan of going to dealerships and spending a lot of money for maintenance issues but the service department makes the experience so much bet More

by rogerrx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
May 01, 2024

Service Department is the best and for the past 4 years Chase has been my advisor. Very knowledgeable and helpful! More

by lreavis1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
May 02, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star review of Chase and our team at Hendrick Lexus Northlake, L. Reavis! We truly appreciate your kind words and loyalty!

May 01, 2024

Chase in the service department is top notch! Would not go anywhere else but Hendrick of Northlake for my services. More

by kristinah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Chase Ward
May 01, 2024

I just had my 2022 Lexus GX460 serviced at Lexus of North Lake. The service was excellent, they were professional and efficient. We will be back. More

by melissa.harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
April 30, 2024

I visited dealership with the family. Very nice environment. All team members were very kind. Hussain took great care of us. We had a test drive and then proceeded with the Lexus NX 300 p More

by erkin_ahmedjanov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
May 02, 2024 -

Hendrick Lexus Northlake responded

Erkin, thank you so much for your fantastic review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and loyalty and truly appreciate your kind words about Hussain. Congratulations on your new NX300 and thank you for being part of our Hendrick Lexus Northlake family!

April 30, 2024

A+ for the dealership and service department. Eddie Hart is great and easy to work with. Thanks! More

by isal4fun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
May 02, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2024

We had a hassell free experience with Lexus of north lake. Our salesman Mark was top notch. We will continue to do business with Hendrick in the future. More

by Dt9148
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Sal Rizzo
Apr 30, 2024 -

Hendrick Lexus Northlake responded

D.T., thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Mark provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

April 29, 2024

Eddie Hart is a wonderful adviser. Ask for him when you service your car. You won't be disappointed. More

by themonagroupfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
May 02, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

April 26, 2024

We recently traded my Jeep Wrangler and purchased a Ford Fusion at Hendrick Lexus. Our sales representative, Robert Marock, was very friendly, informative, kind and easy to work with. He had everything read More

by csaake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock
Apr 29, 2024 -

Hendrick Lexus Northlake responded

C. Saake, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Robert and James. Congratulations on your new Ford Fusion and welcome to our Hendrick Lexus Northlake family!

April 25, 2024

Great personnel. Service people have been great. Disappointed in the lack of follow up getting our second key fob. Although we now have it, we had to call (several ti More

by TomTwitchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Apr 29, 2024 -

Hendrick Lexus Northlake responded

Tom, thank you so much for taking the time to share about your recent experience with Omar and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and appreciate your kind words about Omar. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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