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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

June 02, 2023

Was able to get an appointment on the same day for my service, and also a loaner. More

by Iane5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Lane, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

June 02, 2023

Chase Ward is knowledgeable and extremely helpful with me making decisions to determine what I need done. More

by Yrw54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

YRW, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

June 02, 2023

Chase is awesome! Always very helpful and is sure to keep you informed. Great communication= great service! More

by Cpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

C. Patterson, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

June 02, 2023

Our experience with Northlake Lexus has been great since buying our car there. We recently had our car in the dealership for a yearly checkup. Ward Chase did an excellent job for us and the car came back More

by wmcswain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

W. McSwain, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

June 01, 2023

Chase is so helpful. He worked me in for new tires after I had a flat in my work's parking deck. When I called his number, he answered with a quick, "Sure, if it's safe More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Jan, thank you so much for taking the time to share about your experience with Chase and our team at Hendrick Lexus Northlake. While we are sorry to hear about your flat tire, we are happy to hear Chase provided the 5-Star Lexus experience to safely get you back on the road. Please don't hesitate to reach out if there's anything additional we can do for you.

Jul 01, 2023 -

Jan responded

I can always depend on Chase. I have complete confidence in him!

June 01, 2023

Chase (service department) is always very informative and provides excellent customer service. He explains everything so I understand what is being done and why. More

by oletha.cuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Oletha, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

June 01, 2023

Hendrick Lexus never ever disappoints. They are always professional, always timely, always thorough. And, customer service is spectacular. This visit was no different, Ward Chase took grea More

by Half a million miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Eddie Hart, Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Half a million miles, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 01, 2023

My experience was superb. Eric Edwards always provides me with the best customer service experience. More

by cashaq
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Cashaq, thank you so much once again for your 5-Star Review of Hendrick Lexus Northlake. We are thrilled that you enjoyed your time with Eric. Thank you for being a part of our Hendrick Lexus Northlake family!

June 01, 2023

The service and the experience at this Lexus dealership is always fabulous. Chase Ward is an exemplary stand out and always delivers in professionalism, courtesy and exceptional customer service. This is w More

by Archangel9911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Arch Angel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 01, 2023

We have used Lexus Northlake as our service home for the past 5 years. Chase Ward always takes tremendous care of us More

by robyndecoteau@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake, Robyn! We truly appreciate your loyalty for over 5 years and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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