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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,135 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,135 Reviews of Hendrick Lexus Northlake

June 10, 2022

James Rafindi was a pleasure to work with. Lexus Northlake is a great place to purchase/service a car. More

by Pittsburg1939
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi
Jun 28, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words and look forward to sharing your positive feedback with James and our team.

June 06, 2022

My experience with Hendrick's Lexus and my service rep. Chase Ward has been outstanding. Best dealership in the Charlotte area. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Bill, thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear you enjoyed your time with Chase and are blown away by your kind words about our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 06, 2022

Shareif was great to work with and got us in and out quickly! We appreciate it :) More

by ryan.a.moore44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandi Padgett, Sherif Labib
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Ryan, thank you so much for taking the time to share about your recent experience with Sherif and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to hear Sherif made your visit quick and easy! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

June 05, 2022

Good customer friendly service, I wish you can lower your prices for service and look out for Veterans. More

by Hammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Chase Ward, Ted Funk, Marlene Seibles, Jackson Ennis
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit! At Lexus, we are always looking for ways to improve our guest's experience and will pass along your feedback with our team. Thank you for your service!

June 05, 2022

Chase Ward, Service Rep. answered all my questions, in detail, dealing with a dented oil plan cover that cost a $1,000 to repair. I was satisfied with his explanation and ha More

by Doebler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are so pleased to hear Chase provided you the 5-Star Lexus experience and look forward to sharing your positive feedback with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2022

Chase Ward provided excellent customer service and exceeded any expectations that I had. Mr. Ward kept me informed during every aspect of the service appointment and met every timeline promised. More

by dyraeaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team.

June 04, 2022

It was a pleasure dealing with Chase Ward during my recent service visit at Northlake Lexus. More

by Mark Wandzilak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Mark, thank you for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Chase and our team!

June 03, 2022

Chase Ward, Fabulous Service. Very professional, prompt, courteous and excellent communication. Finished ahead of schedule! More

by whtdog3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for your fantastic 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We look forward to serving you again during your next scheduled visit.

June 03, 2022

Devon. The name should be synonymous with "excellence." The video he sent to me explained my problem perfectly. Clear, to the point. Perfect. 10/10. More

by bste
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Wow! Thank you so much for your incredible review of Devon, Chase, and our team at Hendrick Lexus Northlake! We are blown away by your kind words and look forward to sharing them with our teammates. Thank you for being part of our Hendrick Lexus Northlake family!

June 03, 2022

Chase Ward is conscientious and wants the customer to be satisfied with the work at the dealership. More

by betdev143
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 04, 2022 -

betdev143 responded

Chase Ward is conscientious and wants the customer to be satisfied with the work at the dealership..

Sep 30, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words.

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