Hendrick Lexus Northlake

Poor customer service We purchased a CPO Lexus in August 2017. The car only had one key, so an another key had to be ordered. When the key came in, we were told that it wou We purchased a CPO Lexus in August 2017. The car only had one key, so an another key had to be ordered. When the key came in, we were told that it would take an hour to program it. We called ahead to let them know we would be there in an hour to an hour and a half, and asked that they call back if there would be any issues since the dealership is not conveniently located for us. We received no call, so we headed out. When we got there however, no one knew where the key was. Now, another key has to be ordered and we'll have to go back to have the key programmed. Although the dealership offered to come pick up the car, program the key and return the car, that's not an optimal solution either. It may save us time, but puts additional miles on the car that we'd rather not have. It was a waste of our time and expense. Completely inconsiderate of the dealership. Will not be back!! More

New Technology!! Hussin Amir was a very nice young man and was very helpful in helping me with technology on my LXC500. I would have been lost without his patience and Hussin Amir was a very nice young man and was very helpful in helping me with technology on my LXC500. I would have been lost without his patience and kindness in showing me how things worked. I have bought a lot of cars and that made this one among the top experiences I have had.!! More

If you are looking for the best dealer Hendricks Lexus Northlake is the best in quality, service, inventory selection and customer service! When my vehicles need servicing, I contact Josh Hendricks Lexus Northlake is the best in quality, service, inventory selection and customer service! When my vehicles need servicing, I contact Josh Dewberry. He is experienced, honest and friendly More

If you need service after sale go elsewhere Spending 40k+. Help afterwards nonexistent. 5 weeks of calls/messages. No return calls, broken promises from manager Steve Strickland. dead tag! noon Spending 40k+. Help afterwards nonexistent. 5 weeks of calls/messages. No return calls, broken promises from manager Steve Strickland. dead tag! noone gives a crap. More

Shady sales agents and poor customer service 3x Lexus owner was about to be a fouth.  Be aware of shady sales agents here.  Stay on your guard with these guys.  They will resort to unethical 3x Lexus owner was about to be a fouth.  Be aware of shady sales agents here.  Stay on your guard with these guys.  They will resort to unethical sales tactics to get you in the door and when you bring it to their attention will basically do nothing.   The service department is excellent.  No issues there.  Lexus is a great product, these guys are unfortunately on the low end of Lexus customer service realm.   There are far better dealerships out there.  My advice after my experience is to do yourself a huge favor and look at other dealerships to make your purchase. More

Technology Assistance Harris and Nap were so very helpful in answering my tech questions. They are both superstars 😎😎!!! Their knowledge and patience are A+. Harris and Nap were so very helpful in answering my tech questions. They are both superstars 😎😎!!! Their knowledge and patience are A+. Aaron & Linda Johnson More

Great experience I was greeted in the parking lot by Chad, I had some questions regarding the NX and the RX and he answered them all. Was shown both cars and while I w I was greeted in the parking lot by Chad, I had some questions regarding the NX and the RX and he answered them all. Was shown both cars and while I wasn't ready to drive either I appreciated the attention I received during my visit. When I buy in the near future it will be from this dealership. More

Great Customer Service The sales person worked really hard to keep me as a customer. They did a great job at satisfying me as a customer The sales person worked really hard to keep me as a customer. They did a great job at satisfying me as a customer More

Great buying experience Wonderful car buying experience at Hendrick Lexus of Northlake. They have competitive trade in value and have offer more than various dealerships. Wonderful car buying experience at Hendrick Lexus of Northlake. They have competitive trade in value and have offer more than various dealerships. Danielle Garcia was polite, patient, and extremely helpful on assisting me find the perfect vehicle for my everyday need. She spent more than half of her day working with me and my wife from choosing the right model, exterior/interior colors, and never once forgot to check if needed any refreshment. She never once got annoyed with my indecisive personality. Overall the best car buying experience. Not once I feel pressure to make any decision I could regret. Will definitely do business again in the future. More