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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,139 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,139 Reviews of Hendrick Lexus Northlake

February 06, 2024

Friendly and professional staff. Thorough maintenance and communication. Great waiting area with lots of snacks. Car is washed and vacuumed after services which is beyond amazing! Tr More

by stubenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Jackie Layne
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Stubenm, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 04, 2024

Hendrick Lexus is a nice dealership for service. Chase Ward takes care of me when I get there and can usually get me out early which is nice since it can take a long time sometimes. He's always nic More

by djstoy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

DJ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

February 03, 2024

Service was excellent! Chase Ward was very easy to work with and was helpful and knowledgeable. We plan to have our Lexus serviced at this dealership in the future. More

by MikeR1620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Mike, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 03, 2024

Chase Ward was wonderful. Very professional, friendly, and knowledgeable. What I love most is that he kept me in the loop throughout the whole process my vehicle was being re More

by bigtee324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Big Tee, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Chase and our team. Thank you for your loyalty for over 5 years! We look forward to serving you for the next 5 years and beyond.

February 02, 2024

They were great and explained everything in the process. I love the extra step with the videos they send you. More

by willntam02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Will, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 02, 2024

Thank you to Chase and all the great Service folks at Hendrick Lexus Northlake.i can always count on them to keep me up and running! More

by Brian Hoey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Brian, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 02, 2024

Service was excellent! Chase was professional and helpful in overseeing our service. We appreciate his efforts. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Larry. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

February 02, 2024

Chase took great care of us and had us in and out in no time at all! More

by jbarnes3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, J. Barnes. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

February 01, 2024

Everyone at this dealership is extremely professional and courteous. This was my first time in the service department and my advisor Chase Ward was very helpful. More

by judywerder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dubin, Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Judy, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Welcome to the Hendrick Lexus Northlake family!

February 01, 2024

I just moved to the area and Chase Ward was so very welcoming and friendly and facilitated the excellent service I received from Hendrick Lexus Northlake! More

by jquinn51123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

J. Quinn, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Welcome to the Hendrick Lexus Northlake family!

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