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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,107 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,107 Reviews of Hendrick Lexus Northlake

January 13, 2024

From day one my experience has been outstanding Brock Ward has been absolutely amazing fantastic professional and exceptional. He builds relationships with his clients and goes above and beyond to make s More

by diva4life1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Diva4life, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake (and fabulous username!). We truly appreciate your kind words about Brock and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Jan 31, 2024 -

diva4life1965 responded

Thank you all for having such an outstanding team, it very rare unfortunately. I can’t say enough good things about Brock he is amazing and an awesome asset to your company. Thank you all

January 13, 2024

I purchased a new Lexus GX460 this week along with my Mom and we had a great experience. Hussein worked with us to get the combination of options and deal we wanted. He was professional, personable and extre More

by Elizabeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Hussain Amir, Kimmy Knauer
Report | Print
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Elizabeth! We are thrilled to hear Hussain provided you and your mom the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new GX460 and welcome to our Hendrick Lexus Northlake family!

January 13, 2024

Positive experience from everyone who works at Hendrick Lexus Northlake from customer service to working with my sales manager More

by Crozier0318
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Report | Print
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Crozier, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Sal provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

January 12, 2024

Very friendly and helpful. Hussaine was great working with me and my son. Very knowledgeable. More

by Jan
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Report | Print
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Jan! We are thrilled to hear Hussain provided you and your son the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

January 12, 2024

The customer service is always superior and Chase Ward is an excellent service advisor. Thank you for making every experience a great one! More

by Tracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Vincent "Coach" Williams, Hussain Amir, Chase Ward
Report | Print
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Tracie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

January 11, 2024

I received excellent service in a quick and professional manner I am very pleased with. Lexus of. Northlake More

by Elaine.hollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Elaine, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

January 11, 2024

The service was good and done efficiently. The representative was good. We got our car back in good shape! More

by anjalitewari04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Anja, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

January 11, 2024

Brock Ward did a great job helping me get my car serviced. Great customer service. Thanks Brock! More

by SML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Jan 30, 2024 -

Hendrick Lexus Northlake responded

SML, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

January 11, 2024

10 out of 10 Highly recommend. Brock Ward is my Service Advisor. He's professional, efficient and gets the job done. More

by Val P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Val, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

January 11, 2024

Excellent customer service and knowledge of vehicles. Sales team was ready and willing to help More

by Kass@0328
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Report | Print
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Kass, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about our team and look forward to sharing them. Thank you for being part of our Hendrick Lexus Northlake family!

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