Hendrick Southpoint Auto Mall

My service writer Harold was really awesome to deal with. There was a question whether or not my issue would be covered under warranty. He figured it out and I was grateful for it. He not only keep me up o There was a question whether or not my issue would be covered under warranty. He figured it out and I was grateful for it. He not only keep me up on what was going on with my car. But I was having a right hip issue when driving my M340i. Harold made a seat recommendation adjustment that has made all the difference in the world. Harold went out his way to make sure my visit was great. More

Malcolm was very professional and explained with needed to be done to my BMW along with an estimate of cost. Work was performed in less than an hour. Enjoyed the coffee while waiting. Malcolm is to let to be done to my BMW along with an estimate of cost. Work was performed in less than an hour. Enjoyed the coffee while waiting. Malcolm is to let me know when the additional work can be done on the rubber piece on the door panel. More

All I can say is wow! The team at Hendrick Southpoint is absolutely amazing. They were there for me through the entire buying process! They were so attentive and helped my indecisiveness, I changed my mind absolutely amazing. They were there for me through the entire buying process! They were so attentive and helped my indecisiveness, I changed my mind about 6 times on which car to buy and they were supportive the entire time! They answered every single question I had with ease. Their staff is very knowledgeable! Even after I already had my car they checked in with me and made sure that I loved it! They were so amazing that my husband bought a new truck from them as well! I will definitely continue to support Hendrick and will 100% be returning when I need a new car in the future! P.S. Special shoutout to Colleen, Ian, and Gary. They, among everyone else there, made the transition into my new car so smooth! You guys are rock stars! More

Mr Glidden was our advisor and he upheld the high standards , was.consumer friendly and very knowledgeable. standards , was.consumer friendly and very knowledgeable. More

Great service, efficient, and reasonable prices. would highly recommend the BMW service center to anyone. highly recommend the BMW service center to anyone. More

The customer service is great but I have been quoted higher prices for the same service at other Hendrick dealerships in Charlotte. It’s happened twice. higher prices for the same service at other Hendrick dealerships in Charlotte. It’s happened twice. More

Raheen Ford was very helpful and worked two deals for us at once. Thank you so much for your knowledge and diligence on our deals. Highly recommend at once. Thank you so much for your knowledge and diligence on our deals. Highly recommend More

Great service experience. Pleasant environment professional staffing, This time my service Advisor was Anthony Scott, good listener, good communicator. The locations service process is well defin professional staffing, This time my service Advisor was Anthony Scott, good listener, good communicator. The locations service process is well defined with crisp entry, ease of car to advisor team. The waiting area is clean, well lite and well laid out with sanitizing devices well positioned. .In addition water, coffee and lite snacks are provided. at completion the car is cleaned and ready to go. More

Dropped off end of day Wednesday, had my car back Friday. BMW Southpoint has fantastic staff and great service. I checked in my Z4 with cooling system issues 15 minutes before close of business. Harold was BMW Southpoint has fantastic staff and great service. I checked in my Z4 with cooling system issues 15 minutes before close of business. Harold was cheerful and very helpful getting everything processed. By lunchtime Thursday, Joe had sent me a detailed video of issues related to his diagnosis as well as conditions of many of the car’s components. Parts which had to be ordered were required for the repair. The Southpoint team was on the ball and had my car ready Friday afternoon. I’m not big on car dealerships, but Southpoint BMW has earned my respect and loyalty. More

Josh and his team were very professional and the quality of service was excellent. I will certainly be back. of service was excellent. I will certainly be back. More