Hendrick Southpoint Auto Mall

Shout out to Anthony and Mariah for helping me get my car in amazing condition! in amazing condition! More

Excellent service. Malcolm was great to work with. It was easy to schedule, quick and easy check in. Work was done within time frame promised. was easy to schedule, quick and easy check in. Work was done within time frame promised. More

Best car buying experience we have ever had—even bringing the car in for service is a breeze. Thank you Jonathan M for finding such a perfect car for us…we are BMW drivers from now on! the car in for service is a breeze. Thank you Jonathan M for finding such a perfect car for us…we are BMW drivers from now on! More

Very clean facility with real friendly staff. They answered my questions about my vehicle honestly. Also, the service on my vehicle was done very quickly especially with having to diagnose the problem answered my questions about my vehicle honestly. Also, the service on my vehicle was done very quickly especially with having to diagnose the problem and remedy it. More

Phenomenal service. Prompt. Professional helpful. Communicative. Exceeded all expectations. Thank you to the entire team that made the experience a great one and made the wait go by slowly. Communicative. Exceeded all expectations. Thank you to the entire team that made the experience a great one and made the wait go by slowly. More

Service appointment & Harold Harris was my advisor. He did great job, wait was exactly the time he told me for car to be serviced & completed. did great job, wait was exactly the time he told me for car to be serviced & completed. More

Horrible experience The first car we went to see was broken and trashed on the inside and out, the second had the window broke out with glass still in the back!!!i The first car we went to see was broken and trashed on the inside and out, the second had the window broke out with glass still in the back!!!i More

Best Car Buying Experience! I Couldnt be more happy with my car purchase from Hendrick Bmw Southpoint. Ali, Eddie ,and Shawn went above and beyond to make a great deal for me ,th I Couldnt be more happy with my car purchase from Hendrick Bmw Southpoint. Ali, Eddie ,and Shawn went above and beyond to make a great deal for me ,they gained a customer for life the hendrick group has great asset in these people. I would recommend this dealership to anyone looking for a great car buying experience More

Really you musk be KIDDING 5-month-old outback air not working properly in hot 98 heat, temp gauges takes 15 - 20min to register correctly for the air conditioner to work correc 5-month-old outback air not working properly in hot 98 heat, temp gauges takes 15 - 20min to register correctly for the air conditioner to work correctly. service dept wants us to wait till 06/18, today is 05/28/19. really??? wish I would have known how Great your service wasn't, would have taken my CASH and bought a different brand car. You were not the only ones on our list. Unfortunately, your good upfront buying presentation was not showing how your service department is. So you think we should just suck it up that the air doesn't work properly and wait until 06/18 to get fixed. This feels like you sold us a new car so get lost. Tried to talk to some managers but I guess they're all out of the office at the SAME time. More

Customer service goes above and beyond I came to the Performance AutoMall looking to buy my first car in June. Since my parents live out of the state, I was essentially doing most of the re I came to the Performance AutoMall looking to buy my first car in June. Since my parents live out of the state, I was essentially doing most of the research, comparing and shopping around by myself and initially had a very frustrating experience doing so. I am only 20 and I went into my first car buying experience very hesitant that I would be taken advantage of and especially cautious of large dealerships. However, not once during my experience with Performance did I feel rushed, pressured or taken advantage of. Everyone I have dealt with at this dealership has been kind, patient and understanding of the fact that I was buying my first car and that I would require more time and attention than a veteran car buyer. All of the dealerships that I visited before coming to Performance were impatient, sleazy and clearly tried to take advantage of me because of my age and lack of experience buying a vehicle. I was on the verge of giving up when my mom gave me the number to Will Priest at Performance. I decided to call him and see what Performance had to offer. Although I didn’t find the perfect car at Performance immediately, Will was so incredible patient with me and my situation. He took the time to find out exactly what I was looking for and what my budget was. Will went above and beyond to find me the perfect vehicle. At one point, I was so discouraged that I would not find a vehicle in the time frame that I wanted… until I received a message from Will of pictures of the perfect VW Jetta with my ideal price tag. I would love to say that it was fate that brought the Jetta to my attention, but I have to give the credit to Will, who actively kept his eyes open for a car that would perfectly suit my needs. I had difficulty getting to the dealership without a car, but Will went as far as picking me up, with the Jetta, to show me it. I fell in love with the vehicle and left Performance feeling confident and extremely satisfied with my decision and how simple and straightforward the process was. I could not have had a better first car buying experience. Not only was my car buying experience excellent, but whenever I go back to Performance, I encounter the same sort of exceptional customer service that I did when I first purchased the car. When I came by to fix a headlight, Will and the mechanic came out to my car to replace the bulb without me having to get out of my car. Will even took my car through the car wash. When I came again to get my oil changed, I wandered around the dealership and ended up having a fascinating 30 minute conversation with Kim Smith, an incredibly polite man from the Porsche department. He even took a photo of me sitting inside one of the beautiful Porsches. More