Hendrick Subaru

I am a boomer & a woman so I am no stranger to dealership problems. Hendricks Subaru has lowered the bar as far as it can go. I have had a problem with my radio for over a year. It shouldn’t have been a big problems. Hendricks Subaru has lowered the bar as far as it can go. I have had a problem with my radio for over a year. It shouldn’t have been a big deal. I have been lied to (I’m looking right at you, Trent: “I’ll take some pictures, & see what I can do.”), patronized (that would be you, Erik: “I’ve kept it 6 weeks to make sure it’s perfect and we can’t find ANYTHING wrong with it. It works perfectly), and scolded (hello, Jerry: “we put in a new radio & we didn’t have to do that; there’s nothing wrong with the one in there). When I went in to see the GM (Joel Watson), he was genuinely concerned and sorry; he did admit there was a problem but he didn’t know what to do & was about to let me go. Then the tech guy, Noah, came in. It took him 10 minutes to correct the problem. None of those men before him listened to me nor did they care. I felt like they wanted to pat this little lady on the head, tell me everything is fine and get me the heck out. I told Mr Watson that what I’ve learned is that next time I have a problem, I must bring a man with me so I will be heard. Thank you, Mr Watson, for apologizing; and thank you, Noah, for fixing my radio. More

Only problem I have is that we need a dealership closer to Tuscaloosa, otherwise Hendrick is great!! to Tuscaloosa, otherwise Hendrick is great!! More

I will always bring my Subaru back to Hendrick for service and I will always bring my family to buy a car service and I will always bring my family to buy a car More

I dealt with Eli in service and he is world class. Great communication. Car was done faster than they promised. One of the better service experiences I’ve had. Great communication. Car was done faster than they promised. One of the better service experiences I’ve had. More

Timely and thorough service. Great communication and friendly staff! Comprehensively well done. Customer service team was prepared and ready. Got in and out in under one hour Great communication and friendly staff! Comprehensively well done. Customer service team was prepared and ready. Got in and out in under one hour! More

Thanks to Hendrick Subaru and Bryan Grindle for a very positive car buying experience! It’s a pleasure doing business with you. positive car buying experience! It’s a pleasure doing business with you. More

Great experience buying a new car recently. Went over multiple visits and did not feel pressured to buy sooner than I was ready. Also presented a few alternatives in my price range and several Went over multiple visits and did not feel pressured to buy sooner than I was ready. Also presented a few alternatives in my price range and several options for financing. Only downside was a long wait to finalize the purchase but this was less of an issue for me because I buy cars infrequently. More

Good selection of cars. Staff was friendly. I will go back when I am ready to buy. Staff was friendly. I will go back when I am ready to buy. More