
Hendrick Subaru
Hoover, AL
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691 Reviews of Hendrick Subaru
We went to Hendrick’s to get some pricing and test drive what was one of 3 vehicles we were interested in buying. We were assigned to Hank and within an hour, he literally made us a deal we couldn’t refuse. what was one of 3 vehicles we were interested in buying. We were assigned to Hank and within an hour, he literally made us a deal we couldn’t refuse. He worked at checking all the boxes we had until we had a deal. I felt like he was working on our behalf. More
The service was excellent. The guys in the service department who helped me were extremely knowledgeable and courteous. They had me back on the road in no time. I will be recom The guys in the service department who helped me were extremely knowledgeable and courteous. They had me back on the road in no time. I will be recommending Hendrick Subaru to all my friends. More
Dishonest dealership. Shop elsewhere. I love my new Subaru (so far), but the buying experience was awful. I scheduled an appointment to look at a Crosstrek, listed in Shop elsewhere. I love my new Subaru (so far), but the buying experience was awful. I scheduled an appointment to look at a Crosstrek, listed in their inventory at $34k. I get there and it’s $36k. They told me they would reduce it if I financed through them, so I did - but then I was signing paperwork before they ever told me the finance rate nor reduced the cost. This was brought up, and they gave $500 off. Not worth it. I really should have walked away and gotten my Subaru elsewhere. The salesman told me as I got into my new car that they would be sending me a survey. He begged me to rate him 10/10 on the survey and also let me know the survey would ask if he had told me about the survey and to answer, “No.” I’m not a dishonest person, so I’ll be doing neither of those things. For the icing on the bad experience cake: when I got home, I found papers in the glove box saying the recommended list price of this car was $29k. They fooled me; don’t let them fool you. More