Hendrick Toyota of Wilmington

Great customer service, Thomas was very serviceable from the moment we got out our car. He was immediately attentive to get us in the truck we wanted. Nikki was very helpful to make sure the paperwork time the moment we got out our car. He was immediately attentive to get us in the truck we wanted. Nikki was very helpful to make sure the paperwork time was not boring and made sure to answer every and any question we had. Would highly recommend to get great service. More

Yesterday I received delivery of my 4Runner, the culmination of a very pleasant buying experience at Hendrick Toyota. I worked with Phillip Zan throughout the process and found him to be eminently culmination of a very pleasant buying experience at Hendrick Toyota. I worked with Phillip Zan throughout the process and found him to be eminently friendly, professional, and knowledgeable. Phillip was very attentive to my interests and questions. We communicated predominantly via text which was convenient for me, Phillip responded quickly and arranging visits was easy. I made multiple visits while considering my purchase, Phillip was waiting for me at arrival and well prepared for each visit with exactly the vehicles and information I requested. I appreciated he engaged in no pressure tactics but allowed me time and space to process my options. Once I made a decision, Phillip located the exact vehicle with my desired color, trim, accessories, and service package. Makenzie Barnes provided approval for our negotiations, she kindly introduced herself which was a very nice personal touch. We negotiated a price to my satisfaction and delivery occurred sooner than I expected. Phillip introduced me to staff in the service department where Greg Spangler kindly and helpfully answered my questions. In finance, I worked with Eric Coble who made the process efficient and painless. Again, no pressure tactics for additional warranty or service packages but a thoughtful and succinct explanation of my various options for extended coverage and services. I would be pleased to work with any of these folks in the future- overall, an exceptional experience. Oh, and the 4Runner is an absolutely beautiful beast! So handsome and a joy to drive! My teen said “It’s a tank!” when he saw it at delivery.😆 More

Came in for service a few days ago. Sean M . was my advisor and took good care of me. He kept me updated and was able to get my vehicle in and out quickly. I will continue to have my T Sean M . was my advisor and took good care of me. He kept me updated and was able to get my vehicle in and out quickly. I will continue to have my Tundra serviced at Hendrick Toyota. More

My Service advisor Ben Royall was extremely attentive to my needs. Im an elderly customer and my mobility is limited. When my car was done he pulled it right up front for me and walked me out to the car. E my needs. Im an elderly customer and my mobility is limited. When my car was done he pulled it right up front for me and walked me out to the car. E recommend him more! More

No one likes taking their car in for service, but Austin Taylor makes it such an easy and enjoyable experience. Thank you for every thing you do. Taylor makes it such an easy and enjoyable experience. Thank you for every thing you do. More

If we ever need service we always take our Toyotas to Austin Taylor at Hendrick service. He is exceptional and friendly. Every time it is a great experience. Austin Taylor at Hendrick service. He is exceptional and friendly. Every time it is a great experience. More

Austin Taylor is by far the best service advisor out there. He is understanding, caring, and expedient. there. He is understanding, caring, and expedient. More

Austin Taylor is exceptional. For any of your service needs go and see Austin. He will get you squared away. For any of your service needs go and see Austin. He will get you squared away. More

Love my new car, and ask for Curtis Levy Sales consultant he was great to work with. consultant he was great to work with. More