Hendrick Toyota of Wilmington

If I could give Hendrick Toyota of Wilmington more than five stars, I absolutely would. My family and I were on vacation in Wilmington when my Toyota Highlander suddenly displayed an Engine Malfunction wa five stars, I absolutely would. My family and I were on vacation in Wilmington when my Toyota Highlander suddenly displayed an Engine Malfunction warning and check engine light just days before we were scheduled to drive home. As you can imagine, I was anxious and worried about being stranded hundreds of miles from home. I first called the dealership and learned they were booked for over a week. With no good options, I drove there anyway, hoping someone could help. That's when I met Misael Ventura and Jimmy Rey. From the moment I arrived, they treated me like family. They listened to my concerns, understood the urgency of my situation, and immediately took action. They arranged for my vehicle to be inspected right away, set me up with a loaner vehicle so my family could continue enjoying our vacation, and kept me updated every step of the way. The diagnosis wasn't what I had hoped for—a rodent had chewed through a wire and a hose, and the repair wasn't covered under warranty. Even though the news was disappointing, the compassion, honesty, professionalism, and genuine care shown by Misael and Jimmy turned a stressful situation into one that left me incredibly grateful. Exceptional customer service has become increasingly rare, but these two reminded me that it still exists. They didn't have to go above and beyond for someone who wasn't even from the area, but they did—and I'll never forget it. People are often quick to post complaints, but outstanding employees deserve to be recognized just as publicly. Misael Ventura and Jimmy Rey are tremendous assets to Hendrick Toyota. Their kindness, integrity, and dedication are exactly what customer service should look like. Thank you for taking such wonderful care of my family when we needed it most. Because of these two gentlemen, Hendrick Toyota of Wilmington has earned not only my highest recommendation but also a customer for life whenever I'm in the area. This is how customer service should be done. Bravo! More

Been coming here since 2014 with the purchase of my first vehicle, and since then, my second. I came in today for standard maintenance on my Toyota Corolla. My advisor was Phillip Seamster. While there, ther vehicle, and since then, my second. I came in today for standard maintenance on my Toyota Corolla. My advisor was Phillip Seamster. While there, there was a bit of an understanding with what I wanted done with my vehicle. After speaking with management, he did an amazing job making things right and I highly respect that. There’s a lot of fear surrounding dishonesty from car dealerships and customers but someone who takes care of you is great customer service and I will continue to come here for all my vehicle’s needs, thanks Phillip. More

I only take my Tacoma to Austin Taylor at Hendrick Toyota of Wilmington. He is so thorough in his process and explains everything in a way I truly understnad. of Wilmington. He is so thorough in his process and explains everything in a way I truly understnad. More

I have a few different makes and models of vehicles. That being said, the best service department I go to is Hendrick Toyota of Wilmington. Go see Austin Taylor if you want friendly and fast service. That being said, the best service department I go to is Hendrick Toyota of Wilmington. Go see Austin Taylor if you want friendly and fast service. More

Austin Taylor is the guy. I only service my vehicle at Hendrick Toyota. I have been there for about 10 years. Austin is relatively new here, but he knows his stuff and is very I only service my vehicle at Hendrick Toyota. I have been there for about 10 years. Austin is relatively new here, but he knows his stuff and is very honest about the whole process. More

Don't trust your vehicle with just any service department or any person. Go see Austin Taylor at Hendrick Toyota of Wilmington. Words can't even describe how great of an experience we had there. or any person. Go see Austin Taylor at Hendrick Toyota of Wilmington. Words can't even describe how great of an experience we had there. More

Most service visits are long, stressful, and frustrating. Those words are quite the opposite of the experience I got from Austin Taylor at Hendrick Service. Treated with such respect. Never pushed us just tr Those words are quite the opposite of the experience I got from Austin Taylor at Hendrick Service. Treated with such respect. Never pushed us just truthfully and efficiently advised us on our services. More

Hendrick Toyota of Wilmington is hands down superb and never failing with their service.. great customer service and honest. Austin Taylor helped us out a lot and got us a good discount never failing with their service.. great customer service and honest. Austin Taylor helped us out a lot and got us a good discount More

Austin Taylor hands down is the biggest help when it comes to service on our Lexus. comes to service on our Lexus. More