Hendrick Toyota of Wilmington

I worked with Thomas, he was very helpful and very quick with made it comfortable and smooth. with made it comfortable and smooth. More

Took a RAV4 hybrid in for its first oil change. Service was great. The car was finished so quickly and they washed it.!! Service was great. The car was finished so quickly and they washed it.!! More

I took my Camry in for the 30k check up. Every other check up before this I complained about road noise from the tires. I was worried it was a wheel bearing. Every time they assured me it wa Every other check up before this I complained about road noise from the tires. I was worried it was a wheel bearing. Every time they assured me it was nothing and that it was tire noise. Ever visit the noise was worse. When I took it on today I explained everything to the service person and that the noise is now to the point I can hardly hear the radio. Their fix was to charge me for tire balancing and alignment for around $200.00.because the tires were cupping creating more noise. On my first maintenance visit I had pointed this cupping out to the service technician and he assured me it was ok. Now today the want to charge me because I have too many miles on the car to where it is not covered. I told him I brought this up at every visit. He said in their records I only brought it up at the 24K service and that exceeds the miles limit to have it covered under warranty.So I learned a lesson if you have a problem make sure it gets documented in their computer and don’t trust their verbal responses like I did.I will take my car to another place to remedy the problem since now I have to pay for it myself More

Charlie and Mike took great care of my vehicle for its 10,000 mile maintenance. Fast service! 10,000 mile maintenance. Fast service! More

This dealership never lets us down. They are kind and courteous. I have no complaints. They are kind and courteous. I have no complaints. More

Charlie Kaplan and his new colleague, Mike, were pleasant, attentive and provided excellent service. Good job! pleasant, attentive and provided excellent service. Good job! More

Amazing service by William Sykes! He answered all of my questions in a way I could understand and was very kind. He answered all of my questions in a way I could understand and was very kind. More

Frank Oliver made this experience a pleasure! I will refer others to him, for sure. I will refer others to him, for sure. More

Charlie Kaplan is excellent. Communication and service are top notch. Waiting area is very comfortable. Love the coffee machine! Communication and service are top notch. Waiting area is very comfortable. Love the coffee machine! More

Alyssa is the service department was excellent. Had me in and out in less then a hour. Had me in and out in less then a hour. More