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Hendrick Toyota of Wilmington

Wilmington, NC

5.0
2,378 Reviews
Call Dealership (910) 795-2945
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5640 Market St

Wilmington, NC

28405

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2,378 Reviews of Hendrick Toyota of Wilmington

December 29, 2022

Charlie Kaplan was absolutely great ! Was in and out in an efficient amount of time. More

by Mrs. A
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charlie Kaplan
Report | Print
Jan 01, 2023 -

Hendrick Toyota of Wilmington responded

Hi Mrs. A, thank you for taking the time to leave a review for us at Hendrick Toyota Wilmington. We're happy we could meet your expectations!

December 29, 2022

I got Charlie he made it all easy. Thank you, Charlie. Look forward to next time. More

by Acardinal723 com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charlie kaplan
Report | Print
Jan 01, 2023 -

Hendrick Toyota of Wilmington responded

Acardinal723 Com, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

December 29, 2022

I brought my Camry into the dealership for its 10,000 mile maintenance. Dawn was extremely kind and helpful! Would definitely recommend Toyota of Wilmington. More

by lmcabee
Recommend Dealer
Yes
Employees Worked With
Dawn Fromme
Report | Print
Dec 30, 2022 -

Hendrick Toyota of Wilmington responded

Lmcabee, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!

Dec 30, 2022 -

lmcabee responded

Dawn was fantastic! Very friendly and helpful.

December 28, 2022

I took my wife’s Toyota Highlander in for routine maintenance and was lucky enough to work with Allen. He was friendly and very straightforward. It took all of the stress out of what is usually a f More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen DiCastro
Report | Print
Dec 30, 2022 -

Hendrick Toyota of Wilmington responded

Hi Tim, thank you so much for your positive comments about Hendrick Toyota Wilmington! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 28, 2022

We came in to test drive the hybrid Highlander and bought it on the spot. Efficient and no high pressure sales tactics. More

by Smchale70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Posey, Kathryn Jessick
Report | Print
Dec 30, 2022 -

Hendrick Toyota of Wilmington responded

Smchale70, we're happy you found our staff to be so supportive during your experience here at Hendrick Toyota Wilmington. Thank you, and have a fantastic day!

December 28, 2022

They do not believe in satisfying customers 😒 I had to leave a statement didn't want to give them one..I was lied to..and they wouldn't admit it..it was like you've bought the car so it's your problem..So More

by Sherryramsey61
Recommend Dealer
No
Employees Worked With
Alex jones
Report | Print
Dec 30, 2022 -

Hendrick Toyota of Wilmington responded

Here at Hendrick Toyota Wilmington, we strive for excellence, and are disappointed to hear that you received anything less. We are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (910) 795-2945 to discuss ways we can better serve you in the future.

Jan 02, 2023 -

Sherryramsey61 responded

I spoke to the Manger and explained what was happening..he wanted to know why it was just brought to his attention since I had my car for 5 months and i told him i hadn't had to use it..he said there was nothing toyota could do for me and he gave me a number to have a after market electric start on my car i ask but i was told it came with one he said he did not question the salesperson antegerity i told him with i tried to use it and it didn't work i call the salesman and he said i know it does..then a little while later i got a text from the salesman saying he did research on my car and it did come with one so i was not what..when i ordered my car i told him i needed a electric start and a censor to let me know what tire was low oh and the audio shut off i got none of those but why should i have to pay the $600 dollars for something i was told it..if i would have known I would have never purchased the car but now im stuck..my email is sherryramsey61@gmail.com

December 28, 2022

Very professional and experienced and have the best service people like Sylvia jeffcoat,who is the best More

by Rbenton2720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sylvia Jeffcoat
Report | Print
Dec 29, 2022 -

Hendrick Toyota of Wilmington responded

Rbenton2720, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

December 28, 2022

Thomas labar was a pleasure to work with made my truck buying experience a fantastic time More

by Hotfarmersareus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Dec 29, 2022 -

Hendrick Toyota of Wilmington responded

Hi Hotfarmersareus, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

December 27, 2022

Went in for service and was very impressed with how helpful and courteous Austen and Cole were. Very good service department! More

by Tony M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austen and Cole
Report | Print
Dec 29, 2022 -

Hendrick Toyota of Wilmington responded

Tony M., thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!

December 27, 2022

Rachel was an excellent service advisor. She got my car in and out in a timely manner. I look forward to working with her for all my Toyota service needs More

by ibebarbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Motz
Report | Print
Dec 29, 2022 -

Hendrick Toyota of Wilmington responded

Ibebarbie, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

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