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Hendrick Toyota of Wilmington
Wilmington, NC
2,231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,231 Reviews of Hendrick Toyota of Wilmington
October 15, 2020
I have a Toyota FJ Cruiser and have been taking my car to a Toyota dealership for service since day one. My service was performed in a timely manner. The staff was courteous, knowledgeable and trustworthy. a Toyota dealership for service since day one. My service was performed in a timely manner. The staff was courteous, knowledgeable and trustworthy. I intend to use a Toyota dealership for all my service needs as long as I own the car. More
by hkp
Employees Worked With
Frank
October 07, 2020
Everyone is very nice and helpful. I appreciate the excellent service. Very professional. On time service. I would recommend this dealership. Great Customerservice thank you very much excellent service. Very professional. On time service. I would recommend this dealership. Great Customerservice thank you very much More
by DonnaSue
Employees Worked With
David Allard
September 30, 2020
Frank Barbara was great very professional would recommend him any time. Knew his stuff was a big help don't think there would have been any one any better. him any time. Knew his stuff was a big help don't think there would have been any one any better. More
by m.ingold_abc
Employees Worked With
Frank Barbara
September 29, 2020
I bought an suv here so I came in for oil change. The I bought an suv here so I came in for oil change. The person that helped me asked if I would like them to do my nc inspection since it was due I sai I bought an suv here so I came in for oil change. The person that helped me asked if I would like them to do my nc inspection since it was due I said sure. When I was leaving I asked if I needed to pay for my inspection and was told no its covered under maintenance agreement and I would get paperwork in the mail. so i leave work today to pay my taxes at the liscens plate agency to find out after waiting in line for an hour they couldn't find my inspection. I called toyota of wilmington and spoke with Greg the supervisor. Told him all of that and he said I would have to buy new tires to pass inspection there and he would be happy to provide a quote. Needless to say my brand new tires have less than 30,000 miles on them and I was very angry at this point I hung up on greg. No apology no responsibility for investigating my experience. I was straight lied to and I will only go there for my free oil changes and consider purchasing from another dealer next time. More
by cashous22
Employees Worked With
Greg supervisor, Kurt Hartl
September 28, 2020
Had a good experience but I asked for my car to be run through the car wash and it was not done. I’ve been here before and they told me they turned off my maintenance required light but when I stopped som through the car wash and it was not done. I’ve been here before and they told me they turned off my maintenance required light but when I stopped somewhere afterwards I saw that it had not been done. More
by tszulak
Employees Worked With
Not applicable
September 28, 2020
Arrived for a 7:15 am 10,000 mile service appointment and was greeted by Jason who got me in and out in less than 30 minutes. Jason was courteous, professional, and provided exceptional customer service. was greeted by Jason who got me in and out in less than 30 minutes. Jason was courteous, professional, and provided exceptional customer service. More
by Tom L
Employees Worked With
Jason Underwood
September 28, 2020
Kim with sales was AMAZING! Didn’t sugar coat anything and was upfront. There weren’t any hidden costs at the end and gave a great price for my used vehicle. and was upfront. There weren’t any hidden costs at the end and gave a great price for my used vehicle. More
by Alex
Employees Worked With
Kim, Bobbi Gardner
September 21, 2020
Bought a new Toyota Highlander hybrid the end of July. Got a great deal!!! Unfortunately, three weeks later the car was T-boned and totaled. went back to Hendrick Toyota and bar on another 2020 Toyota Hig Got a great deal!!! Unfortunately, three weeks later the car was T-boned and totaled. went back to Hendrick Toyota and bar on another 2020 Toyota Highlander hybrid with an equally fantastic deal. Great sales staff… Great finance staff… And great management. I highly recommend Hendrick Toyota if you are looking for a new car. More
by P E F
Employees Worked With
Dianna Kenney
September 17, 2020
Good service and always pleasant people in the service department. Most of the time if it’s just a oil change you can get in and out within a hour. Service person Jason was helpful with scheduling my app department. Most of the time if it’s just a oil change you can get in and out within a hour. Service person Jason was helpful with scheduling my appointment. More
by gene.beck1753
Employees Worked With
Jason
