Hendrick Toyota of Wilmington

Excellent service Brandon took my call and set me up with appt same afternoon as Prius would not start and needed to be towed. Eceptioal customer service appt same afternoon as Prius would not start and needed to be towed. Eceptioal customer service More

It’s TIME SERIVE FOR NEW HIGHLANDER Even though I have had the vehicle for 6 months and only 1700 miles it was time for my first service. Jennifer served as my lead. I had booked the ap Even though I have had the vehicle for 6 months and only 1700 miles it was time for my first service. Jennifer served as my lead. I had booked the appointment on line with no issues. Arriving was quick and easy and waited for my car in the waiting area. The waiting area I was glad to see has been expanded so there is plenty of social distancing space available as about 75%of the customers were masked. I was there about an hour plus and it is great to get your first 2 years of maintenance service free. Jennifer came and got me and I was off in my freshly washed vehicle. More

Thanks for the great service;Jennifer was very kind and Thanks for the great service; Jennifer was very kind and knowledgeable as a service writer. ALSO A BIG THANKS TO GREG THE SERVICE MANAGER. HE IS Thanks for the great service; Jennifer was very kind and knowledgeable as a service writer. ALSO A BIG THANKS TO GREG THE SERVICE MANAGER. HE IS A BIG ASSET TO HENDRICK TOYOTA !!!! Thanks again Ray Berry More

It went well. Only problem was I told scheduler I needed my GPS updated. The right info wasn't conveyed and I need to return when the chip is delivered. my GPS updated. The right info wasn't conveyed and I need to return when the chip is delivered. More

I have a service contract on my car, I have been going to Hendricks Toyota of Wilmington NC since 2016. It has progressively got worse with their customer service and the long waits, that constantly get long Hendricks Toyota of Wilmington NC since 2016. It has progressively got worse with their customer service and the long waits, that constantly get longer each visit. Granted I did have a recall also on this visit, but from the time when they came to let me know my car was done to the time I actually left the lot was another 45 minutes. I went to find out if I could get out of my last couple services and just get reimbursed so I did not have to come back, which was another complete waste of my time. I was told it wouldn't be a problem but when the young gentleman looked into it (I believe his name was Josh, but not completely sure) he stated that it had expired so he would have to look into it. I stated to him "probably because I don't drive the car often and there is a long time between services" he agreed, but he did take my name and phone number and he stated he would call me THAT DAY and let me know my options. I still have not received a call back, at this point I think I will cut my losses. My time is more important to me then losing the money on a couple of oil changes and not waste time going back again. I know people say this all the time I do not like to complain but I purchased two vehicles in 2016 from Hendricks Toyota and the dealership has greatly gone down in service since 2016, and that will definitely deter me from purchasing from them again. I have been in the service industry for 36 years so I know my comments will fall on deaf ears, but it does make me feel better that I have got this off my chest. Thank you More

scheduled maintenance & recall I have always had a pleasant experience here! Very informative and very helpful. Everyone makes you feel important. They explain everything in deta I have always had a pleasant experience here! Very informative and very helpful. Everyone makes you feel important. They explain everything in detail and have many options to help you. More