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Hendrick Toyota of Wilmington

Wilmington, NC

5.0
2,243 Reviews

5640 Market St

Wilmington, NC

28405

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2,243 Reviews of Hendrick Toyota of Wilmington

August 04, 2023

Awesome customer service especially my service advisor Michael Benton. He got my vehicle up to date on necessary work. Please bring back the danish rolls. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Benton
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Hi Kathy, thank you so much for your positive comments about Hendrick Toyota Wilmington!

August 04, 2023

A+ from William S in the service dept. Got me in an out fast and with no hassles . Have never been able to purchase anything here . Always got better deals out of town . Adding LoJack door More

by Charlie.overby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Sykes
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Charlie.overby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota Wilmington Service. We're not sure if you've shopped with us this year on a new vehicle as we don't see that we've worked with you in sales regarding a vehicle in 2023. Happy to answer questions about our current business practice and pricing Charlie. Thanks so much for bringing your concerns to our attention.

August 04, 2023

The service department is always timely, friendly and professional. Everything runs smoothly each time I visit. More

by gaines.weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Sykes
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Gaines.weaver, thank you for your kind words and this wonderful review!

August 04, 2023

I totally appreciate the manners, timelines, efficiency of the staff. I see it consistently in the waiting room More

by bhickman50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Bhickman50, thank you for your kind words and this wonderful review!

August 04, 2023

Willie Jackson has helped my family for years and I’m grateful for all the work he’s done for us More

by Maddiemay305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Jackson
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Maddiemay305, we are very happy we could provide you with a positive experience!

August 04, 2023

Sylvia Jeffcoat was excellent. The dealership service department is very busy,however the service people are well trained and and the despite being extremely busy they handle the More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia Jeffcoat
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Rod, thanks for your praise and kind comments about our team.

August 03, 2023

Michael Benton was most helpful in getting my car serviced and scheduling an appointment for next week’s brake repair. More

by Mountainview48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Benton
Aug 04, 2023 -

Hendrick Toyota of Wilmington responded

Mountainview48, thank you for your kind words and this wonderful review!

August 03, 2023

Melisa Hatcher was very good. She was patient and explained all the questions I asked her More

by angienavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa hatcher
Aug 07, 2023 -

Hendrick Toyota of Wilmington responded

Angienavin, thank you for your kind words and this wonderful review!

August 03, 2023

Travis Beatty was so wonderful working with my Mom to purchase a new car! He listened to what she needed and took the time to explain all the details of the car she purchased. I would highly recommend as More

by SK
Recommend Dealer
Yes
Employees Worked With
Travis Beattie
Aug 04, 2023 -

Hendrick Toyota of Wilmington responded

Sk, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 03, 2023

Melisa Hatcher was awesome! Made the process so easy! Friendly and great customer service! I will definitely be coming back to see her. More

by Hgreen1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melisa hatcher
Aug 07, 2023 -

Hendrick Toyota of Wilmington responded

Hgreen1985, thank you for your kind words and this wonderful review!

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