Hendrick Volvo Cars of Charleston

Excellent Customer Service and product knowledge. I spoke with TJ on the phone ahead of my visit and he had the exact XC-60 waiting for me to drive upon my arrival. His knowledge and description of al I spoke with TJ on the phone ahead of my visit and he had the exact XC-60 waiting for me to drive upon my arrival. His knowledge and description of all of featured was perfect. The finalizing of the paperwork was expeditious and from my arrival to departure with my new XC-60 was less than 2 hours. TJ was great and when I am ready to upgrade to a newer model, I will be calling him. More

Our experience with Hendricks Volvo and Tanju Tercanli TJ Tercanli was waiting for us when we arrived and had the car ready for a test drive. He gave us a comprehensive and knowledgeable introduction to V TJ Tercanli was waiting for us when we arrived and had the car ready for a test drive. He gave us a comprehensive and knowledgeable introduction to Volvo. He walked us through the entire purchase process — it was a terrific experience! More

Excellent Experience This was my first Volvo. My first luxury car. My first new car. It won't be my last and it'll be from this dealership. I had TJ help me and he was This was my first Volvo. My first luxury car. My first new car. It won't be my last and it'll be from this dealership. I had TJ help me and he was phenomenal. Without him, I probably would have gone somewhere else. The time he took to educate me on all the bells and whistles and answer any and all of my questions was much appreciated. Even after I purchased the car, he knew I was trying to miss rush hour traffic and grabbed a towel to help finish washing my car. Small things like this matter. I am very excited about owning my first Volvo. Thanks to TJ. More

Love our Volvos I wanted to buy a safe car for my teenage daughter who is going to college next year. Bob Schneider was my car salesman and he couldn't have been more I wanted to buy a safe car for my teenage daughter who is going to college next year. Bob Schneider was my car salesman and he couldn't have been more helpful. We purchased a new XC40 and it is amazing. I was so impressed with the safety features and facts that we also purchased a used Volvo for our younger daughter who just got her license. Bob even delivered the cars to us. I highly recommend a Volvo and Bob! More

Easy peasy This was the easiest and most pleasant experience I have ever had purchasing a car. I was on my way to look at 2 other car dealerships and took a wron This was the easiest and most pleasant experience I have ever had purchasing a car. I was on my way to look at 2 other car dealerships and took a wrong turn. The salesman and the car completely swayed me. More

Fast, Efficient and Informative! Dan and TJ are rockstars! Gave me all the information needed to make the right selection of vehicle and got us in and out super fast! Dan and TJ are rockstars! Gave me all the information needed to make the right selection of vehicle and got us in and out super fast! More

Great car buying experience Great to work with the folks of Rick Hendrick Volvo. Salesperson, TJ, seemed to know what I was looking for better than I did. TJ was also extremely Great to work with the folks of Rick Hendrick Volvo. Salesperson, TJ, seemed to know what I was looking for better than I did. TJ was also extremely knowledgeable about his product, which made the car buying experience very helpful. The team did what needed to be done to work around my schedule. Love my Volvo More

Certified Pre-Owned I have purchased cars from this dealer before as we have been very satisfied with the durability and quality of our Volvos. For this purchase I was ex I have purchased cars from this dealer before as we have been very satisfied with the durability and quality of our Volvos. For this purchase I was expecting the same average car buying experience, however, this team far surpassed experiences in 2004 and 2007. Very satisfied with the dealer now, not just the car. More

Oil change It was a great experience! I waited for my car to get serviced and it took less than an hour. The gentleman came and got me and answered my questions It was a great experience! I waited for my car to get serviced and it took less than an hour. The gentleman came and got me and answered my questions and took me to my car. I’m very satisfied with the service I received and how I was treated. More

Overpromise and Underdeliver . As an individual who lives locally in Charleston and owned around 40 cars I have had a lot of relationships with dealers. We bought locally to support As an individual who lives locally in Charleston and owned around 40 cars I have had a lot of relationships with dealers. We bought locally to support the community we live in. We bought a VOLVO because of the safety aspect of the car. We purchased a CPO XC90 dealer demo. After we drove the car home and detailed it (they did not have it cleaned before we bought it) we noticed that the fender had been repainted poorly. We called and ask them to take a look and they said they would get it fixed. Upon returning they did not fix it correctly and told us at your next service bring it back and we will repaint it. When we brought the car in for its first service and reminded them of what the manager told us they said because we did not have it in writing they would not honor it. We then went to the sales manager and general manager who both told us thank you for your business but we can not help. I have been in business 8 years in real estate and sold hundreds of homes. If I tell someone I am going to do something I follow through. I am very disappointed in Hendrick Volvo. Taylor Charpia More