Hendrick Volvo Cars of Charleston

Excellent - every single time Virgil Smith and his team at Volvo Cars of Charleston service are absolutely outstanding. They always answer my questions with transparency and confid Virgil Smith and his team at Volvo Cars of Charleston service are absolutely outstanding. They always answer my questions with transparency and confidence and are abundantly kind and helpful - every single time! More

Great experience at Volvo. I enjoyed my experience with Ken and everyone at Volvo. They were helpful and helped me find what I was looking for, and more. They are really a team I enjoyed my experience with Ken and everyone at Volvo. They were helpful and helped me find what I was looking for, and more. They are really a team and everyone treated me like I was their number one focus. More

Courteous and professional It’s a pleasure dealing with the service team! They are courteous and accommodating. I really appreciated the beautiful new loaner car they provided. It’s a pleasure dealing with the service team! They are courteous and accommodating. I really appreciated the beautiful new loaner car they provided. Would definitely buy another car there. More

Excellent Service with friendly staff. Hendrick Volvo's team was well informed and if there were any issues brought it up to me immediately with printouts of the cost o with friendly staff. Hendrick Volvo's team was well informed and if there were any issues brought it up to me immediately with printouts of the cost of each service and let me decide if I wanted to go ahead or get it done somewhere else. Most repair shops do not give you handouts to show what everything will cost which is extremely helpful. Also, Virgil Smith was an excellent service advisor who is highly qualified and wants to make sure that you get the best service possible. More

👍🏻 For Service Representatives Virgil, Jonathan, and Courtney (Haven’t interacted with other reps.) always are so very thorough, helpful, and pleasant. They make each visit pleasant Virgil, Jonathan, and Courtney (Haven’t interacted with other reps.) always are so very thorough, helpful, and pleasant. They make each visit pleasant and pain-free, while being sure my car is in good working order. More

Service appointment My car was in for routine service and a few minor warranty repairs all of which were taken care of. The service did take longer than expected but I w My car was in for routine service and a few minor warranty repairs all of which were taken care of. The service did take longer than expected but I was able to keep the loaner car until the next day. Jonathan was particularly helpful and knowledgeable. More

They lie. When I bought the Volvo they added on closing fees. When I protested I was told it was mandatory and everyone is charged. If they didn't charge me the When I bought the Volvo they added on closing fees. When I protested I was told it was mandatory and everyone is charged. If they didn't charge me they could be sued. I was shown a plaque about closing costs and was repeatedly lied to. I contacted the BBB about being forced to pay this and the pressure tactic used on me. BBB told me that the fee was not in fact mandatory. The plaque shown to me was how much can be charged, not that is was mandatory. This was just another way to increase their profit margin. BBB explained my option was to walk away.. The dealer had no signs or guidelines so the consumer is not blindsided. I've been in for service with the car and have been pleased with how I've been treated. The sales and service are managed completely different. The sales person was there and wouldn't make eye contact. I would not buy another vehicle from this dealer or other Hendrick related dealers. More

Making it Right The service took longer than anticipated and to make it right, Virgil offered to rotate my tires at no cost to me. It was a pleasant surprise and much The service took longer than anticipated and to make it right, Virgil offered to rotate my tires at no cost to me. It was a pleasant surprise and much appreciated. More

Fast, friendly service department Over the weekend I had an issue with the covertible's open/close button. They took me as a walk-in Monday before 10am and were able to fix my issue a Over the weekend I had an issue with the covertible's open/close button. They took me as a walk-in Monday before 10am and were able to fix my issue and return my vehicle same day! I was very appreciative. I absolutely love the new location and the service department drive through. Great job! More