Hendrick Volvo Cars of Charleston

Neil Berzins was very professional and great to work with. He clearly explained the services, costs, and price with. He clearly explained the services, costs, and price More

Easy service scheduling, had my car ready within a few hours and even sent a video of the service inspection! hours and even sent a video of the service inspection! More

Neil was very professional and complete my service very quickly. The check in process was great! Thanks quickly. The check in process was great! Thanks More

Great service and great people! Thanks Damon Delaney for taking your time to answer all of my questions. Thanks Damon Delaney for taking your time to answer all of my questions. More

Had a great experience buying a car at Rick Hendrick Volvo from Trevor Satterfield. He was very helpful and did not pressure me into a sale. He answered my questions and followed up on every request. Volvo from Trevor Satterfield. He was very helpful and did not pressure me into a sale. He answered my questions and followed up on every request. More

Disappointing Experience at Hendrick Volvo Cars of Charleston Used Car Department I regret to express my profound disappointment with the used car department at Hendrick Volvo Cars of Charleston, p Charleston Used Car Department I regret to express my profound disappointment with the used car department at Hendrick Volvo Cars of Charleston, particularly in relation to the purchase of a used 2017 Nissan Armada. While Sales Agent Damon provided a satisfactory level of service, the overall experience has left much to be desired. Upon purchasing the vehicle, which had reportedly undergone inspection by Volvo, I discovered several critical issues that had been overlooked. Subsequent examination at Nissan Summerville revealed alarming findings, including a leaking timing cover, cracked sway bar bushings, and a fully cracked washer reservoir. These significant mechanical issues were not only concerning but also indicative of a lack of thoroughness in the inspection process conducted by Volvo. Despite the warranty covering the oil-related concerns, the refusal of Hendrick Volvo Cars of Charleston to address the aforementioned critical issues was deeply disconcerting. The assertion that these issues are deemed as "wear and tear" by the dealership, despite contradictory statements from Nissan Summerville, reflects a blatant disregard for customer satisfaction and accountability. Furthermore, the failure of Hendrick Volvo Cars of Charleston to either disclose these critical mechanical issues during the inspection or take responsibility for their oversight is utterly disappointing. It is evident that the dealership's commitment to transparency and integrity in their inspection process is severely lacking, resulting in a disheartening and unsatisfactory customer experience. In conclusion, the substandard quality control and inadequate attention to detail exhibited by Hendrick Volvo Cars of Charleston's used car department have left a lasting negative impression. I would caution potential customers to exercise caution and thorough scrutiny when considering purchasing a vehicle from this establishment, as the lack of accountability and customer care demonstrated in this instance is deeply concerning. Sincerely, Patrick Miles More

Courtney has been great to work with! Professional, and gets the job done quickly! Thanks Courtney! Professional, and gets the job done quickly! Thanks Courtney! More

Tim the Volvo Sales Manager was at a family wedding and put us in the hands of Drew Lansink. We’ve never had such a seamless, stressless or purchasing decision at an auto dealer in 40 Years. Drew was extre put us in the hands of Drew Lansink. We’ve never had such a seamless, stressless or purchasing decision at an auto dealer in 40 Years. Drew was extremely helpful and professional to help us get the right Volvo. His parents raised a really good young man, and I’m sure Tim knows Drew is a Hendricks future Icon for customers. Every aspect of our purchase was very easy by all involved, including finance. Top Notch all the way. Drew, best to you and your new bride!!! Thank you, Pete & Sherri More

Matthew Goda took care of me and my car. Great customer service and extremely knowledgeable! Great customer service and extremely knowledgeable! More

I have been HAPPILY working with Courtney for years. I appreciate her knowledge and dedication when I need to bring my car in for service. I appreciate her knowledge and dedication when I need to bring my car in for service. More