Hennessy Buick GMC

Service was completed in a timely manner. I arrived a little early for my appointment and was immediately waited on. The service was completed in a little over an hour which I thought was goo I arrived a little early for my appointment and was immediately waited on. The service was completed in a little over an hour which I thought was good. More

Customer Service The staff was friendly, helpful, and professional. Communication was critical and the staff conveyed what was going on with the repairing my vehicle. The staff was friendly, helpful, and professional. Communication was critical and the staff conveyed what was going on with the repairing my vehicle. I would definitely recommend Hennessy to others. More

Great Deal We had an wonderful experience while visiting your dealership. My husband had recently been online looking at your web site, so we decided to go to th We had an wonderful experience while visiting your dealership. My husband had recently been online looking at your web site, so we decided to go to the dealership and too our surprise the vehicle was still there . We met some of the friendly people their and consumer service was awesome. Thanks for an experience to remember. Thanks More

My Go-to Guy I always run into or ask to see Mr. Hill when I visit the dealership. He makes sure I’m taken care of when I bring my vehicle in for service. He calls I always run into or ask to see Mr. Hill when I visit the dealership. He makes sure I’m taken care of when I bring my vehicle in for service. He calls from time to time to make sure I’m still enjoying my purchase and has always has a funny joke or two to share. I will ONLY buy from Mr. Hill! More

Timely Fashion Friendly and efficient staff. Greeted nicely and service was done in a timely fashion so I could get on with the rest of my day. Friendly and efficient staff. Greeted nicely and service was done in a timely fashion so I could get on with the rest of my day. More

Organized, friendly Our salesman was patient with us shopping and no pressure to purchase. They took extra care finding us the exact vehicle to meet our geriatric needs i Our salesman was patient with us shopping and no pressure to purchase. They took extra care finding us the exact vehicle to meet our geriatric needs it was a great experience! More

Recall Had several recalls. This was the closet dealership. 110 miles. They gave me a loaner car because it was going to take several days. Good experie Had several recalls. This was the closet dealership. 110 miles. They gave me a loaner car because it was going to take several days. Good experience. More

Broken process The service center assigns a rep to you. No one else will assist you. 2 of the 3 times i have visited this has resulted in lots of extra wait time. The service center assigns a rep to you. No one else will assist you. 2 of the 3 times i have visited this has resulted in lots of extra wait time. The reps have no good way to communicate with the mechanics and cannot discuss instructions, answer questions, or verify work. Therefore the one thing i asked to be fixed on top of my routine maintenance was not done but i didn't know until i was no longer there. The service took twice as long as related. When i went to check, My Rep was walking out the door, even though my paperwork and keys (and another person's also) were sitting on her desk. Her excuse? She was just returning from lunch! After 4 pm! Oh, and the appointment maker was a little rude. More

Always 100% pleased. I always am 100% pleased. Bob Allen is an excellent service representative. He has always made sure the appropriate services are performed in a time I always am 100% pleased. Bob Allen is an excellent service representative. He has always made sure the appropriate services are performed in a timely manner. I really appreciate that he will advise me when services need to be performed immediately and when they can wait a bit. The shuttle drivers are great. Bobby drove me this time. As always, he was friendly, professional, and polite. Also, this was the first time I used Buick Reward points to buy vouchers. It was easy and I saved money. This is the only place I ever have my car serviced. More

EXCEPTIONAL DEALERSHIP This dealership went above AND beyond the norm. U often hear horror stories about auto dealerships, I can attest 2 that, not so @ Hennessy!! Mr. John This dealership went above AND beyond the norm. U often hear horror stories about auto dealerships, I can attest 2 that, not so @ Hennessy!! Mr. Johnnie Anderson, sales consultant, & his superior (I apologize 2 him 4 4getting his name) were ever so gracious with me. I started out wanting (very badly) 1 specific vehicle but my finance would not finance it ;-( so after test driving a 2nd vehicle that I had made up n my mind 2 b excited about, Hennessy quite graciously decided 2 finance me 4 the vehicle of my choice AND @ a lower apr... listen 2 me pls, I am 1 who will complaine wen things aren't quite right & I am as equally a person who will sing ur praises wen things go well living a GIANT smile on my face!! Pls take it from me, wen u r ready 4 ur next vehicle, HENNESSY GMC n Morrow is the dealership u want 2 deal with. ;-) Ladies, don't b afraid 2 car shop @ Hennessy w/o a man by ur side, they WILL NOT take advantage of u, I went 2 Hennessy w/o a man, DIDN'T NEED 1!!! ;-) ;-) More