Hennessy Ford Lincoln Atlanta

I purchased a used vehicle from Terrance. He made my experience easy and enjoyable. Very nice and clean dealership. Great customer service, Sending my sister in next week to see Terrance. He made my experience easy and enjoyable. Very nice and clean dealership. Great customer service, Sending my sister in next week to see Terrance. More

I had my vehicle towed there on May 28. Today is June 22. Noone ever called me to say hey, nothing! I went back up there a week later for an update on my repairs only to find out that my ve Today is June 22. Noone ever called me to say hey, nothing! I went back up there a week later for an update on my repairs only to find out that my vehicle was still parked in the same spot where the tow truck driver had left it. Noone diagnosed it yet or anything. I was assured that someone would look at my vehicle and that I'd get a call back. I didn't get any paper work nothing. On the second week that my vehicle was on the lot, I visited the dealership yet again and noticed the same thing! An adviser walked up to my vehicle with me and again reassured me that it would get taken care of. Mind you while all of these lies are being told to me, I've rented cars, caught ubers, and the Marta bus, my daughter and boyfriend drove me and picked me up as well. I have two jobs and I'm also the guardian of my mother and brother so I truly need my vehicle badly. I have been calling the dealership for three weeks trying speak with a manager. I left a voice mail or two hoping that I'd get a call back, still nothing. My son took my to the dealership yesterday June 21, 2022 and I was floored! There were service advisors there helping at least three other customers. I was barely noticed or spoken to when I entered the service department. I asked if the manager Chris Davis was present. I was told yes but he's in a meeting. Personally I felt that that was another false hood being told to me, because this I called his phone repeatedly and never got an answer or a call back. I was told to wait. I couldn't wait any longer and decided to speak with another manager who's name I believe was Dwelling or something like that. I told him about what happened about how I was ignored as a customer and that no one ever called to touch bases with me about my vehicle and he looked at me as he couldn't care less! I questioned him by asking how my vehicle got ignored like that? Of course he made up some weak excuse. Then he went on to tell me, give him till tomorrow evening and he'll be guaranteed to call me with information about my vehicle. I'm tired, my body is in pain. I am a two time colon cancer survivor and I'm trying my best to work and care for my family and this happened. More

SALE PRICE DISPUTE 06/18: Marsha appraised my vehicle at a price consistent with KBB on June 9th. Carl Lane was supposed to send paperwork on June 10th. He never sent the paperwork. Never called with a s a price consistent with KBB on June 9th. Carl Lane was supposed to send paperwork on June 10th. He never sent the paperwork. Never called with a status update. Managers and salesmen will not return calls. Carl finally took my call on June 17th and said he would have the paperwork sent over and call me back with a confirmation. Never did. On June 18th they reappraised the vehicle (which had remained at their dealership) at a lower value. Would not acknowledge previous appraisal. Never sent paperwork or confirmation when requested. Will not put anything in writing. Investigations to follow - results will be posted here. UPDATE 06/20 - Got back in touch with Marsha. She has been very helpful. Dealership will honor the original agreed to price, if the voucher in my inbox is correct. If this transaction goes through I will update my review again to reflect. More

Over charged, no response from service manager, poor service, poor customer relations, $800.00 labor to install a seat! service, poor customer relations, $800.00 labor to install a seat! More

just nowNEW I purchased a vehicle from this dealership 2 years ago that I paid for and have yet to receive so now I have to file a police report for grand larceny since it was a $42000 purchase, take them 2 years ago that I paid for and have yet to receive so now I have to file a police report for grand larceny since it was a $42000 purchase, take them to civil court and file a complaint with BBB & consumer finance protection bureau. Bryce is a liar a thief and an absolute nightmare. More

Big T was great - brought 4 cars from him - no BS and gets deal done ... more importantly, after transaction always there to help w/ a smile gets deal done ... more importantly, after transaction always there to help w/ a smile More

My daughter had the best experience with her first purchase! You all were wonderful! Thank you for being so attentive! Hennessy Ford Lincoln Atlanta words can’t express how happy you have made her. Te purchase! You all were wonderful! Thank you for being so attentive! Hennessy Ford Lincoln Atlanta words can’t express how happy you have made her. Terrance Lundy, thanks again! You Rock!!! More

We had a great experience with Mr Lundy at your dealership . He was very knowledgeable about all the products and services you offered. Our intentions are to purchase a car by June of this year and dealership . He was very knowledgeable about all the products and services you offered. Our intentions are to purchase a car by June of this year and I am definitely staying in touch with him to get this done. More

Mo is a great salesman and will Recommend family and friends go see mo he is helpful. friends go see mo he is helpful. More