Hennessy Ford Lincoln Atlanta

Do NOT Use This Dealership for Service Be forewarned when dealing with the service department at Hennessy Ford Lincoln dealership. Sorry long post but it is necessary to describe the variou Be forewarned when dealing with the service department at Hennessy Ford Lincoln dealership. Sorry long post but it is necessary to describe the various ways they attempted to take advantage of us. We took our Escape in Monday for a problem with the ignition/starter that is all over the internet as a common issue. The only reason we took it to the dealer was because it also had some minor recalls so thought we would take care of it all. Tim, the service writer, called and quoted my husband, Bob, a price of more than $900 for the repair. We called around and found out that the average time for the repair was two hours and the part was less than $400 so $500 seemed a little high for labor. He called back and advised Tim of his findings and the price was dropped to $650 so we gave the OK to do the repairs. The car wasn't ready until Wednesday and when Tim called to advise us that it was ready he told Bob that the battery charge was low and did we want them to replace it for $179. You can find a battery for an Escape for less $120 so guess they were going to charge $59+ to put it in, uhh no thanks. I dropped him off to pick it up during rush hour only to receive a call from him that the service engine light was on, and when he went back in he was told there wasn't anyone there to look at it so he would have to leave it or come back in the morning. Bob opted to bring it back the next morning. After waiting 45 minutes he asked what the status was and was told that it was being checked out right now to which he replied how is that possible since it is parked right in front of a bay door. So they blatantly lied to his face. Finally after doing some flush that was necessary because the recall work was not done properly Bob left with his car again and went to an auto parts store to have the battery checked out. He was told the battery had a full charge so that was another lie he was told. This is why dealership service departments have a bad reputation and why we usually go to a local mechanic and have him do all repairs. More

Awesome Customer Service You can beat the customer service that you receive from the JR Ramos and Basil the finance manager. After having such a bad time with another Ford de You can beat the customer service that you receive from the JR Ramos and Basil the finance manager. After having such a bad time with another Ford dealership, I contacted Hennessy and talked to JR. I told him exactly what I was looking for and how much I could put down. We met with JR on a Saturday afternoon, and he took time showing me the cars that I wanted to see. And Basil, would work the numbers to see if they would work for my budget. Monday evening I got the car that I feel in love with, with a payment that I could afford. They both made me feel so good about car shopping again. And we will return. Thank you Hennessy Ford for employing such wonderful men. Everyone we met was wonderful to us. More

Breannah Matthews was so friendly! I brought my 2015 Ford Focus in for an oil change and transmission service. Breannah Matthews was my service advisor. She was knowledgeable, friendly, I brought my 2015 Ford Focus in for an oil change and transmission service. Breannah Matthews was my service advisor. She was knowledgeable, friendly, professional and extremely helpful!! She is definitely the most efficient service advisor I have ever had! Amber Mendez was also very helpful and coordinated my visit, so things went smoothly. My mechanics left my car cleaner than I gave it to them! They completed my repairs very quickly! I will definitely be back! More

Pleasantly surprised Ugh! Car shopping, such a hassle. High pressure salesmen, bait and switch, bringing the manager in to negotiate the price and close the deal, extra ch Ugh! Car shopping, such a hassle. High pressure salesmen, bait and switch, bringing the manager in to negotiate the price and close the deal, extra charges after the initial quote. Well not at Hennessy! From the moment we walked on the lot to driving off with our car was the easiest and best experience we ever had in purchasing a vehicle. Everyone was so friendly and Richie Smith, well I can't say enough good things about him. Such a pleasant young man! He made everything so easy! Answered everything with no pressure or surprises at the end. Both my husband and I were there but never once did he make me feel like "the husband makes the decisions". Even Basil in financing made everything quick and easy with no hidden fees before signing the contract. I will and I have highly recommended them to my friends. Kudos Hennessey to your employees! Thanks again Richie! Linda C. More

Smoothest auto transaction ever! The salesman, Gavin Harrison, was awesome. No pressure, and NO surprises. The finance guy, Basil Williams, had the paperwork completed in 15mins! No x The salesman, Gavin Harrison, was awesome. No pressure, and NO surprises. The finance guy, Basil Williams, had the paperwork completed in 15mins! No xxxx! 15mins! These guys and this place is GREAT! Check'em out, you'll be glad you did. More

"The best car buying experience ever" Dealing with Kelvin Kight and Dell Browning was the best car buying experience ever! I have been buying cars for the last 40 years of my life and thi Dealing with Kelvin Kight and Dell Browning was the best car buying experience ever! I have been buying cars for the last 40 years of my life and this was the best experience by far! I will refer all of my family and friends to this dealership. More

Terrance is the Man ! I've purchased cars in the pass that I sat at the dealerships hours...Terrance Estelle got me "IN and OUT" and the dealership was VERY BUSY!! I'm I've purchased cars in the pass that I sat at the dealerships hours...Terrance Estelle got me "IN and OUT" and the dealership was VERY BUSY!! I'm also pleased with his knowledge and kindness ! Go see Terrance and the team at Hennessy Ford ! More

Phenomenal experience I purchased a 2016 F-150 from Corey Ricks. He is very professional and assisted us throughout the process. Jose found us exceptional financing as wel I purchased a 2016 F-150 from Corey Ricks. He is very professional and assisted us throughout the process. Jose found us exceptional financing as well More

Dissatisfied customer This is my second visit within 4 Days. My first visit was to get a 3 month oil change which occurred on Thursday of last week I was told that during This is my second visit within 4 Days. My first visit was to get a 3 month oil change which occurred on Thursday of last week I was told that during the tire rotation that there was a nail in th tire well they plugged the tire during the plug the cut the tire to big the plug did not fill the hole completely my client and I left the shop later on that night while parked at another facility the tire went flat stemming from the cut . I was the person driving it which stranded me for 4 hours. AAA was called to change the flat tire, no success the tire that was placed back on from Hennessy worker In such a way that AAA could not remove the luggs. To make a long story short I returned to Hennessy today around 1:40pm it is now 5:47pm my client and I are still here Desmond was the tech who helped both times this service is bad I will not be coming back and I will be letting the company that I work for know just how valued we are as customers More

Bill Plachter is a great salesman! Bill took time to understand our needs and helped place an order for the perfect F150. He stayed in touch during the build process and personally han Bill took time to understand our needs and helped place an order for the perfect F150. He stayed in touch during the build process and personally handled the overview and delivery. More