Hennessy Honda of Woodstock - Service Center

Tiffany was great. Always personal and helpful. A pleasure to be involved. She reviews all aspects of wrk performed and explains items in detail. Always look forward to working with her pleasure to be involved. She reviews all aspects of wrk performed and explains items in detail. Always look forward to working with her More

Excellent customer service. My appointment was during the lunch hour; however, the service area was fully manned. They were happy to answer all my questions. the lunch hour; however, the service area was fully manned. They were happy to answer all my questions. More

Excellent service throughout the process. Assistant Service Manager was quite helpful in keeping us informed of the status of the service on our Honda Pilot. Service Manager was quite helpful in keeping us informed of the status of the service on our Honda Pilot. More

Customer Service Things didn't start well, but, as my company would say "Hennessey made it right!" in the end. Through a mishap, my car was not written up. But Henness Things didn't start well, but, as my company would say "Hennessey made it right!" in the end. Through a mishap, my car was not written up. But Hennessey did more than I would have asked to correct the oversight and followed up with me to understand how they could have done better, to show they care. Shout out to Peter Franks my Service Advisor and to their Service Manager who empowers his employees to take care of the guest. More

**DO NOT DO BUSINESS WITH THIS DEALERSHIP**I took my **DO NOT DO BUSINESS WITH THIS DEALERSHIP** I took my car in for its first oil change. When I picked it up and got home I noticed there was damage **DO NOT DO BUSINESS WITH THIS DEALERSHIP** I took my car in for its first oil change. When I picked it up and got home I noticed there was damage to the my steering wheel. I called Lindsay the service advisor that helped me and told her about it. I had to take it back that day for some other issues I was having with my screen and cruise control and Lindsay said the new service advisor Tiffany would assist when I brought it in. When I brought it in she saw the damage took a picture of it and that they would take care of it. When I went to pick it up it was almost closing time and Tiffany was gone and only one service person was there (Peter-nice guy). They said nothing was wrong with my cruise control but he and I figured it out when I picked it up.. all good. Then I asked about my steering wheel, he said oh I don't see that on your service receipt, call Tiffany in the morning. I text her when I got home and didn't hear back in the morning so I sent another text. Her response was that there is no proof it happened there so they will not cover it. I explained to her that I wouldn't say they did it if it wasn't done there. I am not that type of person. I then called to speak with with GM Jerry Goodard and never heard from him. I got a call from the service manger Matt Sell and he said the same thing Tiffany said and I told him the same thing I told her. He was very rude, condescending, and kept talking over me. My coworker loves my car so much he is going to get one himself but I will definitely tell him to go somewhere else. I am not a liar (how they made me feel) and I am not one to complain or make a big deal about things but this is a brand new car (5300 miles), I love my car, and I take care of my car. So for them to pretty much accuse me of lying and not making it right is a problem. I work very closely with a major fleet management company and will never recommend this dealership to any of my clients, friends, or family. If you are looking for a Honda and or need Honda service it's worth driving a bit further to Honda Carland in Roswell. That's where I bought my car from and regret taking my car to Hennessy Honda.. it was just convenient to my job location. More

Service at HH After a blinking engine light was diagnosed by HH as needing $4500.00 worth of service, my honest, reliable mechanic correctly diagnosed my problem an After a blinking engine light was diagnosed by HH as needing $4500.00 worth of service, my honest, reliable mechanic correctly diagnosed my problem and did the service for $289.00. Runs like new!! I do NOT recommend Hennessy Honda for service for cars out of warranty!!! More

Service on a Honda Accord I took my car in for airbag recall. I worked with service adviser Kevin Etters. Airbag recall was done. Adviser Kevin Etters called and advised my p I took my car in for airbag recall. I worked with service adviser Kevin Etters. Airbag recall was done. Adviser Kevin Etters called and advised my power steering pump had a leak, he quoted me a price and car was ready when promised. Positive experience, courtesy, knowledgeable employees. More

Very Positive Experience Everyone at Hennessy is friendly and courteous. I tend to try to get the same service advisor, Diana, because I trust her advice and judgement. I ha Everyone at Hennessy is friendly and courteous. I tend to try to get the same service advisor, Diana, because I trust her advice and judgement. I have used her for years, and she is the face of Hennessey for me. More

Great service and very professional Sarah Billot the service advisor, was very professional and provided a warm welcome. Sarah took the time to explain an item on the vehicle history . Sarah Billot the service advisor, was very professional and provided a warm welcome. Sarah took the time to explain an item on the vehicle history . More

Outstanding service and efficiency. It was top rate compared to other dealerships. They were very professional. All the work was done timely and Diana Zuspan was friendly and worked to It was top rate compared to other dealerships. They were very professional. All the work was done timely and Diana Zuspan was friendly and worked to get me in and out timely. More