Hennessy Lexus of Gwinnett - Service Center

Thanks Max Kim for the quick response and a great service. On Friday May 8 I had called to schedule a service appointment for my car. They transferred me to a lady name Natalie in the service departm service. On Friday May 8 I had called to schedule a service appointment for my car. They transferred me to a lady name Natalie in the service department while we were talking we got disconnected. I call back twice but they keep transfering me to her I guess she recognize my number or didn't want to answer her phone. After being on hold for the second time someone transferred my call to John I left a message and didn't receive a response. Waited for about 3 hrs then at 3:13pm I decided to go online I saw Max Kim email and contact him for a last ditch effort. To my surprise he responded and schedule me for Monday at 10am. Now that makes me wonder how come Max responded so quickly but Natalie and John did not I guess that's the difference between great service and one's that don't really care. More

Have come for maintenance for my Lexus at Hennessy Gwinnett for the last 7 years and have had nothing but exceptional service from Julia. Totally honest about every aspect of what will be done to your Gwinnett for the last 7 years and have had nothing but exceptional service from Julia. Totally honest about every aspect of what will be done to your car. Truly treated royally here. More

Thanks for the help again! The Lexus I purchased a few weeks ago had a darker tint on it. Let’s say it wasn’t appropriate for the road. I contacted Andy and he was able to get The Lexus I purchased a few weeks ago had a darker tint on it. Let’s say it wasn’t appropriate for the road. I contacted Andy and he was able to get me help right away. Thanks Andy and Lance for the work you did for my car at no cost! More

Austin in service is wonderful The only reason we use this dealership exclusively for service is Austin. He always takes wonderful care of us and knows his stuff. We always look for The only reason we use this dealership exclusively for service is Austin. He always takes wonderful care of us and knows his stuff. We always look forward to dealing with Austin each time we need service. More

Great Service, Great People, I have been buying and servicing my cars there for 20 years. There is no better dealer and m Service Manager, Julie Darley, there is none better. The I have been buying and servicing my cars there for 20 years. There is no better dealer and m Service Manager, Julie Darley, there is none better. The service dept is the primary reason I buy my cars there. Frank Van xxxx Johns Creek Ga More

Service Dept. cannot be beat My car is 9 years old and they treat it like it is brand new. I have been going to this dealership for a very long time, and can't say enough great t My car is 9 years old and they treat it like it is brand new. I have been going to this dealership for a very long time, and can't say enough great things about the people, the management, and what the philosophy is behind how to treat their customers. I never worry about knowing that I will get an honest take on what needs to be done, and a fair time frame on taking care of it. Thank you for the kindness. More

Service is EXCELLENT everytime! Joe Gaunt and Julia Darley are wonderful! They are knowledgeable and aim to please all customers! We only service our 3 Lexus cars at Hennessy in Gwin Joe Gaunt and Julia Darley are wonderful! They are knowledgeable and aim to please all customers! We only service our 3 Lexus cars at Hennessy in Gwinnett! Love the service department. Joe and Julia are the Best More

Mike Harris Accolade I have been a Hennessey Lexus customer for more than 12 Year’s. I’m currently working with Mike Harris who is my “go to guy”! He is always availab I have been a Hennessey Lexus customer for more than 12 Year’s. I’m currently working with Mike Harris who is my “go to guy”! He is always available, professional, accommodating warm and friendly. He is a wonderful credit to the dealership. I cannot stress enough how much I respect Mike standard of excellence. More

A buyer's experience I have never had a car buying experience like this! My salesperson, Mike Harris was professional, knowledgeable and helped me make an educated decisio I have never had a car buying experience like this! My salesperson, Mike Harris was professional, knowledgeable and helped me make an educated decision on my purchase. Not only did I leave feeling like I hadn't been "taken" like most dealerships but, Mike is truly a good person. More

Peerless Customer Service This dealership is staffed by customer service people who “get it”. They really do understand that their primary task is to serve the customer. From t This dealership is staffed by customer service people who “get it”. They really do understand that their primary task is to serve the customer. From the greeting by a tech, to the signing of paperwork, to the waiting in the very comfortable customer lounge, to the payment and checkout procedure, EVERYTHING is done smoothly. If there is a problem with my vehicle, someone will come talk to me and explain, in plain language, what the problem is. They never try to upsell me. Rather, they tell me my options and let me decide the next step. I recommend this dealership, without reservation!! Joe Gaunt, service manager, often comes out of his office when I am at the dealership and inquires as to how my car is running. He’ll ask if there are any problems with the service side of my expereince. John Petree is my personal service advisor and gives EXTRAORDINARY customer service. More