Hennessy Lexus of Gwinnett - Service Center

Outstanding Customer Service The employees at Hennessy Lexus of Gwinnett are friendly and courteous. They are professional in their dealings with the customers and even suggest t The employees at Hennessy Lexus of Gwinnett are friendly and courteous. They are professional in their dealings with the customers and even suggest that the customer shops around for comparable prices of replacement parts like tires they offer. The service consultants explain in detail what one can expect from Lexus versus any third-party service outlet. They go out of their way to make the customers feel at home. More

Service Mr. Kim is a Great advisor!. He goes beyond his duty of service to make sure the customer is satisfied. I am able to get the car in the shop and servi Mr. Kim is a Great advisor!. He goes beyond his duty of service to make sure the customer is satisfied. I am able to get the car in the shop and serviced in a reasonable amount of time. More

EXCELLENT CUSTOMER SERVICE SEAN WAS VERY POLITE, HELPFUL AND ACCOMMODATED MY NEEDS. HE CONTACT THE INSUREANCE COMPLANY TO OBTAIN THE CURRENT INSURANCE CARD NEEDED FOR THE LOANER SEAN WAS VERY POLITE, HELPFUL AND ACCOMMODATED MY NEEDS. HE CONTACT THE INSUREANCE COMPLANY TO OBTAIN THE CURRENT INSURANCE CARD NEEDED FOR THE LOANER VEHICLE. More

Excellent Service Great customer service and great rcepetion by the whole staff. very welcoming and accomadating to your needs. Quick attention upon my arrival to deale Great customer service and great rcepetion by the whole staff. very welcoming and accomadating to your needs. Quick attention upon my arrival to dealership. I highly recomend Lexus of Gwinnett to anyone looking for a great Luxury Car. More

Bad Customer Service when purchasing Michelin Tires My husband and I purchased Michelin Tires for our Lexus. The tires were noisy with a bumpy ride. Contacted the dealership and complained they couldn't My husband and I purchased Michelin Tires for our Lexus. The tires were noisy with a bumpy ride. Contacted the dealership and complained they couldn't get tires in the same price range, they ordered the Michelin Primacy's for another $70. We waited 3 days to find out the Michelin Primacy's were on back-order and couldn't get them. The dealership stated the only other option was to order Good Year tires and that was all they could do. WE REFUSED!!! We ended up going to a tire store who swap the tires out for Yokohama's. My husband was told by Max Kim, he was glad that he could get it swapped out and the problem was taken care of. The problem we have after spending $1,200 for tires at Lexus they made no attempt to satisfy their customer we had to go somewhere else. Do not purchased tires at this dealership (NO OPTIONS). Will never buy tires from them EVER!!!!!They do not satisfy their customer. More

What All Lexus Dealerships Should Strive To Be My family has serviced many of our past (and current) Lexus vehicles here, despite living over 100 miles away, simply because they are that good! We My family has serviced many of our past (and current) Lexus vehicles here, despite living over 100 miles away, simply because they are that good! We recently had our CPO CT200h serviced here and the experience, facilities, and customer service (Tony Park) were still top-notch! When it comes time to purchase another Lexus or have any of our cars serviced in the future, we will definitely come here first. I highly recommend this dealership to anyone! More

These guys are the gold standard for dealership service. We have had several occasions for returning for routine service. Every experience was outstanding. You will not find a better service department anyw We have had several occasions for returning for routine service. Every experience was outstanding. You will not find a better service department anywhere. More

Although I have a Lexus ES, the Toyota V6 Solara is my daily routine car. I like it because it has a 5-speed, which is rare on that car. The clutch started slipping very slightly after 217,000 miles. S daily routine car. I like it because it has a 5-speed, which is rare on that car. The clutch started slipping very slightly after 217,000 miles. So I parked it and starting getting quotes for replacing the clutch package, resurfacing and so forth. I went to several Toyota dealers and got prices ranging from $1500 to $1800 (that included a ridiculous $175 to resurface the flywheel), which I could have done at a machine shop for about $50. While at Hennessy Lexus for something else, I asked if they could do the job. CJ Agri came up with a price that was drastically cheaper than any Toyota dealer, including Atlanta Toyota, which is just down the street from Hennessy Lexus of Gwinnett. I had the car towed in by AAA (even though it was driveable) and received a 2011 Lexus ES350 loaner. Having the 2011 ES for several days was absolutely fantastic, for my older ES doesn't have a drive quality anywhere near the loaner car. I was given status updates each day or gathering parts and repairing the car. Although it was finished around 230pm, he told me I could bring the loaner back the next morning. My Solara felt just like new, well in my mind. It seemed perkier, started out faster and the clutch pedal was now light to the touch (which actually take a little getting used to). I am happy! Should you use them? Well, at least ask for a quote, because as I found, even though they are Lexus dealer, they work on other brands, even beyond Toyota. Ask for CJ. More

I have worked with Ed since I have bought my Lexus(2008), and he is the best service adviser I have ever dealt with. I feel confident in bringing in the car and asking his advise and he lets me know what the and he is the best service adviser I have ever dealt with. I feel confident in bringing in the car and asking his advise and he lets me know what the best solution is., because of the service, my next car will also be Lexus. More

Frank is by far the best salesman I have ever worked with in over 45 years of buying cars. He cares! Even though this was for a service, as usual, he checked on it and made sure I was satisfied...probably n in over 45 years of buying cars. He cares! Even though this was for a service, as usual, he checked on it and made sure I was satisfied...probably not his job. Julia was great also. She is always personable and efficient. More