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Herb Chambers Alfa Romeo Boston - Service Center

Wayland, MA

About
Employees
Reviews
4.8
63 Reviews
Herb Chambers Alfa Romeo of Boston service department is home to factory certified technicians, so you can trust that your car is in the best hands when you bring it to our maintenance facility. Whether you're getting a simple oil change or more complex work, we strongly encourage you to take advantage of our experienced mechanics and competitive prices that we offer at Herb Chambers Alfa Romeo of Boston. From sales to service, Herb Chambers Alfa Romeo of Boston is committed to provide you with a premium experience in all areas. We look forward to serving you!
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Call Service Center (508) 358-3500

533 Boston Post Road

Wayland, MA

01778

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63 Reviews of Herb Chambers Alfa Romeo of Boston - Service Center

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December 10, 2022

Great service, convenient scheduling and prompt updates of service progress are provided while you wait. Polite and friendly staff. More

by Steph01702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Fenno
Report | Print
Dec 13, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the excellent feedback! We appreciate your support and look forward to your next visit with us here at Alfa Romeo of Boston!

Helpful
November 23, 2022

Service department is pretty good considering there are not many around for my vehicle brand of Alfa Romeo. More

by Shark71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie was friendly and great to work with.
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Nov 23, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thanks for the five stars! We're glad to hear that your visit with us was such a positive one. We hope to see you back! -Alfa Romeo of Boston

Helpful
November 15, 2022

I had a problem that the service department couldn't address immediately. They bent over backwards to ensure that my issue was taken care of. More

by Fabrizio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
Report | Print
Nov 16, 2022 -

Herb Chambers Alfa Romeo of Boston responded

This is what we like to hear! We're honored that our technicians were able to provide you with excellent service! We look forward to seeing you next time at Alfa Romeo of Boston!

Helpful
November 14, 2022

Excellent customer service, extremely attentive. Works hard to solve problems. Highly recommended, for all auto needs. More

by murphy2274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Nov 15, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for recommending our team at Alfa Romeo of Boston! We look forward to seeing you next time!

Helpful
October 03, 2022

Listened, Professional, Helpful, Offered follow up . Took time to explain problem and solutions Overall excellent More

by dr.m.r.federman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Connor Gorman
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Oct 05, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the wonderful feedback! We appreciate your business and hope to see you again next time here at Alfa Romeo of Boston!

Helpful
May 21, 2022

Fantastic service everyone went out of their way to solve problems caused by me and my insurance company More

by arthursordillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Tosti, Domenic Quarato
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May 23, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the kind words and five-star rating, Arthur! We look forward to assisting you again! - Alfa Romeo of Boston

Helpful
May 20, 2022

Excellent service and courtesy of staff is welcoming. They do customer service right! Refreshing to see. More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
May 24, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the awesome feedback for our team, Melissa! It means the world to us to have you as an Alfa Romeo of Boston customer!

Helpful
May 20, 2022

Raymond and his team always get me in and out on time and car running great. More

by Johncortizas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadzim Kelly, Giovanni Tosti
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May 23, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Raymond and the team are glad you had a great experience here, John! Thank you for coming to Alfa Romeo of Boston!

Helpful
May 20, 2022

Bad bad bad and very bad setvice bad bad bad bad bad bad bad bad More

by Becharajoe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Jun 03, 2022 -

Herb Chambers Alfa Romeo of Boston responded

We would like to understand the reason behind your low rating to help improve the experience. Please reach out to me so we can resolve the situation and regain your confidence. Thank you, John Andrade - General Manager – jandrade@herbchambers.com

Jun 03, 2022 -

Becharajoe responded

They work on my car month ago I got charger around 400.00 I drove it for a 1 mile wasn’t fixed I returned back to place they told me to keep it for a week because need parts from Italy and they will call me to get a rental cause they gave only 4 cars and all out It has been a month no parts yet and yesterday they told me oats will be in early July Andrew from service suppose to call me back after he talk to a person in charge I didn’t hear from yet I don’t have a car and I’m waiting till next Tuesday if I didn’t hear from Andrew or your office I will report you to the Ma state commissioner Hope I don’t have too all I need is a loner

Jun 23, 2022 -

Herb Chambers Alfa Romeo of Boston responded

We understand your frustration and would like to assist you. Unfortunately, we are having a difficult time reaching you. Please contact me at your earliest convenience, so we may discuss the next steps. Thank you, John Andrade - General Manager – jandrade@herbchambers.com

Helpful
April 08, 2022

Raymond was a pleasure to work with! 5 star.rating. Finance dept still has not responded to my request - I would have appreciated a simple call back re my lease copy request. More

by Mekvasil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond, Carriie
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Apr 26, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for sharing your honest feedback. We're happy that Raymond provided you with an excellent experience. I will follow up with our finance team to find out what occurred there and ensure your request is responded to. Please feel free to reach out to me directly if you wish to discuss what occurred in more detail. Thanks, Giovanni Tosti - General Manager - giant@herbchambers.com

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