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Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick
Warwick, RI
606 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 606 reviews
June 05, 2017
Very good buying experience First I would like to thank Julia for always keeping in touch with me on cars that she thought I would be interested in . Our salesman Noel , couldn't First I would like to thank Julia for always keeping in touch with me on cars that she thought I would be interested in . Our salesman Noel , couldn't have been anymore friendly, patient , and helpful. We test drove a couple of SRX's but just not the right color outside or color inside , didn't have the nice rims we wanted . Next day my phone rings from Noel saying he just got a car in that he thinks I will love , we came down and it was beautiful , just perfect in what we were looking for . He sat with me for hours showing me how to use all the options in this car . He' s amazing !!!!! I would also like to thank Jackie for being so friendly and honest and helpful in showing us things she felt would be very helpful to us. Only had the car 4 days so can say much about service department, although I am waiting for them to call so I can have a few marks touched up , hope the service department doesn't ruin this so far good experience . Time will tell. But I would definitely purchase from Herb Chambers again, and look up Noel , you won't be sorry. Thank you, Noel for finding me my dream car 😊?? More
by Mammie5x
May 01, 2017
Excellent service as always!!! The service department is exceptional! They all are very hardworking. This is my 2nd SUV bought at Herb Chambers. I have been dealing with the ser The service department is exceptional! They all are very hardworking. This is my 2nd SUV bought at Herb Chambers. I have been dealing with the service department for over 10 years. AJ and his fellow employees in the service department are the main reason I purchased another Cadillac. More
by Kz
Employees Worked With
AJ
March 26, 2017
Tommy Sabetta My sales person was Tommy Sabetta. I went in and told them what I was specifically looking for and Tommy found it for me. I could not have been any My sales person was Tommy Sabetta. I went in and told them what I was specifically looking for and Tommy found it for me. I could not have been any more pleased with my results and the sales person was awesome and did a great job. I recommend him highly and I am telling everyone where I got great service and a great deal. More
by DeeniMartini
Employees Worked With
Thomas Sabetts
February 22, 2017
A pleasurable experience. We have bought several Cadillacs from Herb Chambers ovwr the years and have been very satisfied with their sales and service. Always friendly and hel We have bought several Cadillacs from Herb Chambers ovwr the years and have been very satisfied with their sales and service. Always friendly and helpful. More
by Nana
Employees Worked With
February 16, 2017
Unsatisfied We bought our used Cadillac ATS here have had several issues navigation screen, sunroof and now heat/defrost. We were told since we live in Mass that We bought our used Cadillac ATS here have had several issues navigation screen, sunroof and now heat/defrost. We were told since we live in Mass that if repairs needed to be done we could go to any Cadillac dealer. With this last issue we had I spoke with a very nice gentleman in service (Anthony) that said they would be more than happy to look at the car to try and help. Well they had the car for 3 days we were told it was worked on for a total of four hours and that there was nothing wrong with the car but was charged $100.00. Would not buy another car from here and definitely would not recommend it to others. Unsatisfied Customer. More
by Lori Mac
Employees Worked With
January 30, 2017
Outstanding Service from everyone especially Harold I was looking to purchase a Cadillac, I had gone to quite a few dealerships and spoke with quite a few salesman, I had also done my research on line. I was looking to purchase a Cadillac, I had gone to quite a few dealerships and spoke with quite a few salesman, I had also done my research on line. What I didn't look into was leasing a Cadillac. Harold was absolutely great in everyway, because he explained to me that since I was not driving a long way to work maybe leasing might be better for me. Well, Harold did have to do quite a bit of explaining because I had no idea, I didn't even consider that as an option. The reason I give him an excellent rating is because this is not just a job to him, he actually enjoyed talking to me about everything in detail and once he sells or leases the car to you, he never forgets you. He is just an all around wonderful person, and I will not go to anyone else or another dealership. Cyndi Fonseca More
by Cyndi3314
Employees Worked With
October 26, 2016
Rushed Service no Attention to customer Service I took my Cadillac in Herb Chambers many times to get service for my car. The first time they said it was nothing but a Battery that needed to be char I took my Cadillac in Herb Chambers many times to get service for my car. The first time they said it was nothing but a Battery that needed to be charged. I pay for my service and continue to have the same problem. I have them check it again with my regular oil changes again they tell me it is nothing. At this time I am 100% covered by the warranty on my car which I purchased for them brand new. I return it for a 3rd time and hey call me to tell me it is the battery which was replaced less then a year ago. I said fine but can you ensure that it is working 100% before you give return it to me. They finally after 6 hours call me back and tell me that is something completely different and now it is going to cost me over $1000.00 that they could have easily caught if they did the job correctly the first time. Rushed Service and always trying to make a $$ instead of focusing on the customer. My family owns two Cadillac's and we have stated never again will we buy or service from Herb Chambers Cadillac of Warwick or and other Herb Chambers. More
by jcf89
Employees Worked With
Service Department AJ and Anthony
October 01, 2016
I highly recommend Ryan Waskewicz! My husband and I had a great experience with the recent purchase of a used Suburu Outback. Ryan did a great job providing the info we needed and gett My husband and I had a great experience with the recent purchase of a used Suburu Outback. Ryan did a great job providing the info we needed and getting us into the car quickly. We highly recommend Herb Chambers. Pay Ryan a visit! More
by Che
Employees Worked With
Ryan Waskewicz
September 08, 2016
Follow up. Don't buy the extended warranty I hate doing this but I feel like I have to. Yes I have to pay out of pocket for looseness in my steering even thou it is under warranty, even thou th I hate doing this but I feel like I have to. Yes I have to pay out of pocket for looseness in my steering even thou it is under warranty, even thou they messed up my registration, even thou they threaten to sell my car with money already put down after just one working day! Even thou I got two different reasons one from Neil “Well it is our policy to hold only to the end of the month” and then Paul “Well if it went to Friday…” What?, Even thou my car had 5 different things wrong with it, even thou car didn’t pass inspection, even thou couldn’t drive it legally 11 out of 21 days. Even thou I requested several time the 112 pt inspection. After all that I expected free oil change or extended Warranty but No!!! They didn’t even fix the looseness and according to Neil “You should had it fail again, because then we would of have to fix it. We will only fix it if we have to” What? it is under warranty! Herb Chambers does really well at selling cars and they don’t care about customer service (Leave the dead carcass on the side of the road). I left a sales job because they changed their focus on new business and not the customer service. In fact one of the tricks they used any “problem” customer send them up to the manager so he would deal with them and you could stay focus on selling. I should have known! Instead of Neil being upset nobody was returning or following up with me he said, “Just only talk to me”. That was the “kiss of death” So now I have to pay out of pocket for something they should fix. If I was a lawyer or hired one they would fix it but already the aggravation and time loss from work was too much. So glad I didn’t buy the extended warranty! Now I can be fully done with them. Even thou they won! More
by Paul
August 29, 2016
I would definitely refer family and friends to visit Robert! I had been searching for a used car .. When We arrived at Herb Chambers we were created by Roberto I was pretty undecided as to what I really wanted I had been searching for a used car .. When We arrived at Herb Chambers we were created by Roberto I was pretty undecided as to what I really wanted whether it be a gmc or Cadillac after listening to Roberto I had decided that Cadillac was a better choice he showed me around to different cars.. I left that day to decide if I really wanted to spent that kind of money on a car.. I knew when I left that I wanted to buy a car from Roberto he was a great salesman with a lot of compassion and caring about us making the right choice for our needs not your typical pushy salesman.. I would definitely refer family and friends to visit Roberto at herb chambers ! More
by Paula
