Herb Chambers Collision Center of Danvers - Service Center

The fan was not blowing my a/c into my H3. I called the Herb Chambers Dealership and Scott squeezed me in and had my car fixed in about an hour. There was no charge as it was still under warranty. Scott Herb Chambers Dealership and Scott squeezed me in and had my car fixed in about an hour. There was no charge as it was still under warranty. Scott gave be a bottle of cold water and I was on my way. I drive an hour to this dealership just because the service is amazing! I will continue to drive there as long as Scott is the Service Manager. He is professional, friendly and just a great guy. Thanks again Scott! More

Understood the problem and got my car right in. Then they finished when they said they would and at a rate better than the competition...even with another small issue I didn't know I had. Nice to know they finished when they said they would and at a rate better than the competition...even with another small issue I didn't know I had. Nice to know someone's got your back! Runs like a champ....thanks! More

I have had the pleasure of dealing with Scott on a few occassions when having my vehicle serviced. He always greets me with a friendly smile and remembers me by name... don't ask me how with all the cust occassions when having my vehicle serviced. He always greets me with a friendly smile and remembers me by name... don't ask me how with all the customers that come in and out of the service area. I can trust that he will recommend the most affordable alternative to any serice related issues and that it will be performed expeditiously. I am a customer for life, because of the fabulous service I receive at this dealership and from Scott. More

Scott Lyons proved once again that customer service can be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved i be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved it now. Scott's service keeps us coming back to Herb Chambers even when we have other choices closer to our home. More

Scott has always been available whether on the phone or at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person all the time. Scott is an asset to the service department.Great attitude and attention to detail. Thanks. More

Hi, I purchased a brand new 2005 Chevy Malibu from your Hi, I purchased a brand new 2005 Chevy Malibu from your dealership. Ever since then, if a problem with my vehicle arose I would contact Scott Lyon. Hi, I purchased a brand new 2005 Chevy Malibu from your dealership. Ever since then, if a problem with my vehicle arose I would contact Scott Lyon. He had always been a tremendous help in solving my car problems with his expertise and fair pricing. This week I had a problem with my vehicle, and I was very concerned money wise. Scott assessed the problem and came back to me with a solution to the problem as well as a very fair price. This was a great relief to me, having 2 children is college and another one on his way. Money is rather tight right now, and Scott was very understanding. I felt very comfortable speaking to him, and he treated me with great kindness and respect. I am very grateful to be able to go to him for advice regarding my car. Although he is kind and considerate, Scott is also a true professional. He takes care of business in a way that enhances the quality of your company. I know I can trust Scott to give me the truth and always fair pricing. That's important for me,the consumer,to be able to trust someone I'm dealing with in such matters of importance. Scott, in my opinion, is such a compliment to your company. You are very lucky to have him as a team player. He is the best in your business that I have ever encountered. I feel so lucky to have him in my "corner", as I'm sure many other customers feel as well. His customer care is unique. Scott makes you feel like you are important and you are his only concern. This is a quality that is lacking in most customer service people today. You have a great person working for your company, as I said before. I am very happy he's with you. Thank you, Mr. Scott Lyon for all you've done for me. I greatly appreciate your time and care. Sincerely, Joyce Snyder More

My experience at Herb Chambers with Scott Lyon was excellent. Faced with a $2800 estimate, Scott leveraged the extended warantee I had on my vehicle, and successfully worked with the adjusters to ensu excellent. Faced with a $2800 estimate, Scott leveraged the extended warantee I had on my vehicle, and successfully worked with the adjusters to ensure that the repairs were covered. He was very pleasant and professional. My car was repaired in a timely manner and is running great! I will always use and recommend Herb Chambers! More

I have always been treated professionally and honestly buy Scott Lyons of the Service Department. When I have a problem with my automobile, I know that I can drive to Herb Chambers in Danvers and ask for buy Scott Lyons of the Service Department. When I have a problem with my automobile, I know that I can drive to Herb Chambers in Danvers and ask for Scott who does his best to solve the problem quickly. It is without hesitation, I recommend him highly and the staff at Herb Chambers in Danvers, MA. More

I have been going here for years and Scott has always been prompt, courteous and professional to me. I needed a window repaired during a snow storm and he got me right in and got it covered by the deale been prompt, courteous and professional to me. I needed a window repaired during a snow storm and he got me right in and got it covered by the dealership for me since it wasnt covered by my extended warrenty. I fully intend to contiue using the ervice department for all my needs. More

great job, Scott Lyon got me in and out in one hour, I had lost my windshield wipers in the middle of a blizzard and the place was packed with all the new cars so they could plow. I did not think they wer had lost my windshield wipers in the middle of a blizzard and the place was packed with all the new cars so they could plow. I did not think they were going fix it that day, I was happy just to get it there. Scott made room and got me in fixed it and I was on my way in a hour, great job, very happy satisfied customer!!!!!! More