Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

I called to make a 10:00 a.m. appointment for service. I arrived a few minutes before 10 & was taken promptly. One of my biggest pet peeves is making an appointment and then still having to wait. I pride my arrived a few minutes before 10 & was taken promptly. One of my biggest pet peeves is making an appointment and then still having to wait. I pride myself on being on time, & I expect the same in return. I waited for the work to be completed and was promptly called when the work was finished. I was escorted by John to the payment station (he was the one I bought my car from & recognized me immediately & acknowledged my presence). It is nice to know that even though he knew I was not going to buy something, he still had a conversation with me. I was not forgotten. Work on my car was completed & I was satisfied. Thank you. More

For 2 different days I have been trying to get to their service dept. Today I was in an endless loop of phone being forwarded. Someone would occasionally pick it up and say please hold. Most times they service dept. Today I was in an endless loop of phone being forwarded. Someone would occasionally pick it up and say please hold. Most times they picked it up and put it immediately on hold. Once a woman answered it “pretending” to be services and then said”please hold”. This happened for nearly 45 minutes. At one point I asked to speak to the general manager – apparently, the GM, like the rest of that organization, was on the phone. What a joke Herb Chamber’s dealership is – I will never go to any Herb Chambers dealerships. How do they stay in business? More