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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Danvers, MA

3.3
88 Reviews

88 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

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August 12, 2022

I’ve been a customer of theirs for 5 years now and the have always met and exceeded my expectations. More

by Bjdevelis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service manager
Aug 15, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for trusting Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers with your loyal business! Our team is truly grateful for all of your support over the past five years and looks forward to seeing you at your next visit. Take care!

July 28, 2022

Connor at Herb Chambers Service confirmed that they lost our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I t More

by kate2kids
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Connor (service), Ray (manager)
Jul 29, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Dear Kate2kids, I sincerely apologize for Connor not handling the situation appropriately yesterday when you visited our service department. We will consult with him as to why it happened so that it does not occur in the future. If you will allow us another opportunity to service your vehicle please contact Ray our service director at 978-774-8840 or via email at ray.arocho@herbchambers.com or myself at the same telephone number or via email at jimklimas@herbchambers.com. Thank you, Jim Klimas General Manager

July 19, 2022

The service advisor "Ray"was argumentive on the phone and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covere More

by Finzel
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ray, service advisor
Jul 19, 2022 -

Finzel responded

They fixed my 2019 Jeep Cherokee but.. The service advisor "Ray" , not the service manager Ray but the service advisor "Ray" was argumentive on the phone and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covered by the extra factory warranty I purchased when I bought the car but also under it's new car warranty on its transmission which SHOULD NOT have had a diagnostic fee's associated with it! Then when I go to pick up my car this "RAY" was conveniently not there. Furthermore the service manager "RAY" wasn't there either or so I was told when I came to get my car. I was charged $193 dollars for a "diagnosis fee" to fix a warranty covered item. I paid it just to get my car the xxxx away from them. I will NOT be back for service plus I WILL NEVER buy any type of car from a Herb Chambers dealership EVER! All this shady BS with dealerships is out of control in Massachusetts!! I plan to report them to Dodge Jeep Corporate Customer Service and the attorney general of MA. I CAN NOT in good conscious recommend this dealership to anyone for any reason, I can only wonder if the service department will do me like this what the sales department will be like to deal with. There are way too many other options to buy a new car or used car to take a chance or put up with after the service department acts the way I was treated. They're service advisors have their own boxed in a/c and heated area where they act like they have their own private "good ol' boys club" . Management know it because they see it. Bottom line, sure they fixed my car but the amount of upset and attitude from the service advisors that came before they did from is unreasonable, disrespectful and reason not to use them again. $193 to replace a bolt is ridiculous that was covered under warranty! Don't walk away, don't run away just don't go at all! Buyer Beware!!!

Jul 25, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Dear Finzel, I am sorry that Ray our service advisor did not provide you with a good experience. We will consult with him as to why this happened. If you will allow us to service your vehicle in the future please contact our service director Ray Arocho at 978-774-8840 or via email at ray.arocho@herbchambers.com or myself at 978-774-8840 or via email at jimklimas@herbchambers.com and we will make sure that you have a good experience. Thank you, Jim Klimas General Manager

July 08, 2022

They were able to diagnose my problem and have it done on the same day. More

by Blue Gin
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Connor Irving
Jul 11, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're so glad we were able to assist you! Thanks for visiting Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers and please don't hesitate to reach out if we can be of service again in the future!

July 05, 2022

Thank you so much Cody and Ray for always taking care of me. 🌺 always a quick service More

by dj.anastop
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cody and Ray
Jul 05, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thanks for the five stars! We're honored to hear that both Cody and Ray could assist you during your visit and we hope to see you back! -Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

July 03, 2022

Service department is terrible, excluding the woman at the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't hav More

by Martini Madness
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Darlene Butt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Dear Martini Madness, I am very sorry that we did not complete your requested services correctly. I realize from your survey that you do not want to do business with us, however, if you will allow us another opportunity please contact Ray Arocho Sr. our service director at 978-774-8840 or via email at ray.arocho@herbchambers.com or myself at 978-774-8840 or via email at jimklimas@herbchambers.com and we will make sure that your requested services are completed and that you have a good experience. Thank you, Jim Klimas General Manager

July 01, 2022

Thank you! As usual great service and another great experience. Been coming here since I purchased my Jeep Cherokee Lattitude new in 2014. More

by andrea.dodge
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Connor Irving
Jul 01, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thanks for the five stars, Andrea! We appreciate the kind words and we hope to see you back here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers for all of your future automotive needs!

Jul 01, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thanks for the five stars, Andrea! We appreciate the kind words and we hope to see you back here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers for all of your future automotive needs!

June 30, 2022

Sales and service dept were great. Everone was very helpful . Ray in service was especially helpful. More

by mkfeinberg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
RAMON AROCHO
Jul 01, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thanks for the five stars! We are honored to hear your feedback and we hope to see you back here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers for all of your future automotive needs!

June 16, 2022

The service here is terrible had my car there for 2months almost, didn’t give me a loaner and everyweek its the same thing will get it done next week or next couple days and basically been 2months without a More

by Datixhe
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
David, Cody
Jun 21, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Dear Datixhe, I sincerely apologize for the delay with completing the repair to your vehicle. Please contact me directly at 978-774-8840 or via email at jimklimas@herbchambers.com and I will advise you of the status, etc. Thank you, Jim Klimas General Manager

May 28, 2022

Very Professional. . Codi was the best in relaying information on the service of my Ram More

by Fabbofence
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Codi in the service dept
May 31, 2022 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

This is great to hear! We're happy Codi helped make your Ram's service visit a bit easier and look forward to seeing you again! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

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