Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

On my first call to Herb Chambers I spoke with Trevor & described my problem...had a broken turn signal lever that Harr told me wouldn't be covered under warranty. So I tried to superglue the part back t & described my problem...had a broken turn signal lever that Harr told me wouldn't be covered under warranty. So I tried to superglue the part back together, unsuccessfully. Then my son told me to call Herb Chambers. That's when I told Trevor my story and he immediately stated that I should bring my vehicle in and that they would work with me. Upon arrival the next day I spoke with Andy who was absolutely a joy to deal with. What a refreshing experience compared to my experience with Harr. He was pleasant, professional and understanding. He's truly an asset to Herb Chambers. My vehicle was taken in, looked at and determined that it should be fixed under the Dodge warranty (I've only had the car 6 months and it's a 2010). Andy told me that the part had to be ordered and they were having it shipped overnight. He told me that I should come in at 10 am the next morning to be sure the part arrives in the morning. While on my way to Herb Chambers the following day, Andy called me to tell me that the part did indeed arrive. I've never had such wonderful service from a dealership EVER! Give these guys a raise, they deserve it! More

While shopping for a new Jeep I wandered into Herb Chambers in Millbury, MA as one of my targetted dealerships based on my web research of dealership ratings and proximity to my home. Francesca Blanch Chambers in Millbury, MA as one of my targetted dealerships based on my web research of dealership ratings and proximity to my home. Francesca Blanchett came out to greet me while I was looking at one of the Wranglers in a most respectful and helpful manner. She answered many of my questions and was open and honest about what she knew and did not know about the vehicle. I had done quite a bit of research on the vehicle I was interested in and so knew the average selling price as well as the value of my 01'Saab that I was trading in. An offer was made but I was not simply looking to buy a car based on price. I was looking for a dealership that I felt had integrity and service competency over the time of my Jeep ownership. Francesca introduced me to Service and Parts folks who have an average of 8 years with the dealership. I found out later that Herb Chambers was recently rated as one of the top places to work. With Service personnel staying in one place as long this; one can put the pieces together and figure out that this is a dealership that cares for its people. Still I did not buy immediately. I visited with two other dealerships. I came back to discuss slightly different loan terms (5yrs vs 3yrs) to keep all of the offers on the table the same. I found out that Francesca lost a dear friend the evening before in a tragic accident. Francesca was not available immediately but Joe Provost stepped in and picked up where Francesca left off and significantly helped 'seal the deal' with me. Francesca came in during this time and added significant assistance even during this stressful time. Steve Zografos the business manager helped guide me through the financing and provided some compelling service options that were VERY flexible. By the way Steve found me an outstanding rate for the loan. In short this is a cohesive team of dedicated professionals who's goal is not simply selling you a car. I felt as though they try to establish an equitable partnership that will serve you for however long you wish to own your vehicle. I'll be honest; I don't buy cars all that often. But this experience has turned my opinon of buying cars around. I can say that when my wife wants to update her car we will be going to Herb Chambers. I'll be recommending anyone who asks me about buying a car to go and talk to the team that I dealt with. Thanks Frankie, Joe and Steve. Amos Green More

Went for my first oil change for my Jeep Cherokee.. the service dept was extrememly friendly. I loved that they washed my car too!! :) I bought my Jeep from this dealership in the Fall and have only had p service dept was extrememly friendly. I loved that they washed my car too!! :) I bought my Jeep from this dealership in the Fall and have only had positive interactions with the staff. I recommend this dealership to anyone interested in buying a Jeep or any other HerbChambers vehicle. More

Andy Gibson went above and beyond to ensure customer satisfaction. Right from the first phone call of my reporting the problem with my 2004 Jeep Grand Cherokee till my car was fixed, he always had a po satisfaction. Right from the first phone call of my reporting the problem with my 2004 Jeep Grand Cherokee till my car was fixed, he always had a positive attitude and was extremely helpful. Customers are in the hands of the service department and really need to have reliable, trustworthy people to help them. I can honestly say I was given this type of assistance. Andy could have said no, sorry your warranty is out but instead he dug deeper and was able to put me in touch with Chrysler. Between Herb Chambers and Rio at Chrysler, I have to say I have never had such a high level of excellent customer service where they truly listend to the issue, reviewed every option possible, and kept me informed every step of the way. I wasn't just another case number where you wait for letters that would say, sorry can't help you. They returned phone calls immediately and treated me with respect and concern. Any glitch that came up, Andy made sure to fill me in and found a resolution. Kevin also was very helpful and made sure to listen to me and the issues at hand to be sure the car was fixed properly and I was satisfied with the repairs. I do not know what I would have done without their help. They truly care about their customers and make sure you understand things. They treat customers with respect and have a pleasant, welcoming atmosphere from the minute you walk in their door. More

Thanks again to Andy for helping out a desperate mom get her Jeep back after being stranded at home with two toddlers for 4+ days. I appreciate the extra effort Andy personally put in to helping with and co her Jeep back after being stranded at home with two toddlers for 4+ days. I appreciate the extra effort Andy personally put in to helping with and coordinating me getting my Jeep returned once it was repaired. Above & beyond the call of duty is always greatly appreciated. Kudos to Andy for doing this right. I have to add that we are former Sutton Jeep customers, and one of the reasons we were very faithful to Sutton was the outstanding service department and service manager. It saddened us when they closed and we were faced with getting our service elsewhere. But the guys at Herb Chambers have always been great to deal with the last few years and have always treated us well. If only service & repairs didn't cost so much! More

My first visit was in November of 2010, to replace my wife's 2001 PT Cruiser. Going in to the dealer we were looking for a Dodge Charger with All Wheel Drive. Upon pulling into the dealership we were gre wife's 2001 PT Cruiser. Going in to the dealer we were looking for a Dodge Charger with All Wheel Drive. Upon pulling into the dealership we were greeted by Dennis. We began to discuss the Dodge Charger and quickly found out that all wheel drive for the 2010 model would be hard to find and that the 2011s would be out in January. There was no pressure as we discussed the performace of the rear wheel drive vehicle in the snow. I had done some research on it before heading out to the dealer and after talking to Dennis and seeing my wife's eyes glimmering with desire at the silver charger with the 20" rims and rear spoiler, we decided to make the purchase. The dealings went quick. We were satisfied with the trade value on the PT cruiser and ended up with some cash back on the Charger as well, putting the payment at a comfortable price. We received the car the next day and my wife has been thrilled with the vehicle as well as its performance in the snow. As a note we did buy snow tires. While going through the paper work I had my eyes on the plefora of Jeep Wranglers and Dodge Challengers on the lot and in the showroom. Over the next month I did research, on the Jeep Wrangler and the Challenger. I convinced myself that the Jeep was the more practical vehicle for living in New England. I talked with Dennis on several occasions, tested drove and eventually settled on buying a Wrangler. This time I had a certain budget I was willing to spend as we had just purchased a vehicle. After several weeks of working with Dennis I decided on a Wrangler on the lot with all the features I wanted and at a price that fit out budget. I received a fair price on my 2001 Jaguar trade in and drove away with the Wrangler several days later. A week later I had started to come to the conclusion that driving the Wrangler on the highway 40 miles a day, after driving a Jaguar, was not really fun. When I brought the Jeep in for my sticker, I talked to Dennis about my dissatisfaction of driving the vehicle. Dennis, being a fan of the Wrangler, told me to give it some time, drive it through the winter and see if I became of comfortable with it. I actually left feeling good about it and happy that he did not just try to make a sale. After so more commuting to work, I decided a like the feel of a car more and returned to Herb Chambers to see if I could trade in the new Jeep for a Challenger. I was quite happy at the trade in value the gave me for the Jeep and was able to get into a Challenger for about the same payments. The Challenger I purchased was a 2010 located in the Danvers store. Dennis drove the car back to the Milbury store on his day off, getting me into the car sooner than later. Overall I have been impressed with the frendly helpful staff at the dealership. I am happy with the service and thrilled with the Challenger. I would recommend herb Chambers as a dealeship and Dennis as a sales person. More

I did my homework, I shopped around and Herb Chambers was by far the best caring dealership. Francesca Blansett my sales person was awesome! She really cared that I find the car that was perfect for me. Her by far the best caring dealership. Francesca Blansett my sales person was awesome! She really cared that I find the car that was perfect for me. Her goal was not to just sell a car but to make the customer satisfied! How refreshing. She was outgoing, friendly, professional,knowledgable and the best salesperson I ever met! I plan to send everyone I know looking for a car to see her! Everyone at Herb Chambers were caring and helpful. I was more than pleased with my experience and very thankful I met Francesca! More

From the internet contact and pricing and dealings down to the face to face sales meeting, Herb Chambers exceeded all expectations. Brian quoted me a price and a discount on-line and it never changed. to the face to face sales meeting, Herb Chambers exceeded all expectations. Brian quoted me a price and a discount on-line and it never changed. He introduced Francesca to us and she never tried to sell us anything but what we came for and she pulled it around for us to test drive. Loved the truck. Loved the price. Loved the sales Team and their Service. More

Eileen Chase was a great sales person to work with. She is very patient we brought our son with us who is 7 and hyper active. we were there a few hours and our son was inpatient waiting to go he was touchi is very patient we brought our son with us who is 7 and hyper active. we were there a few hours and our son was inpatient waiting to go he was touching everything on her desk and kicking the bottom of her desk. I corrected him a few times she never said a word.Also i'm disabled so my husband had to test drive the car but it will be mine after we but equipment in it so i had to make sure i could get into the drivers seat with no problem i told her that on the test drive and she was really understanding never rushed us. I would recommend Eileen to anyone looking for a car. More

Herb chambers was the second nissan dealer i went to . The first was very unprofessional and i felt like i wasnt worthy to be there !!! My fiancee and i walked into herb chambers and was welcomed very wa The first was very unprofessional and i felt like i wasnt worthy to be there !!! My fiancee and i walked into herb chambers and was welcomed very warmly at the door by Eileen " they were all dressed down due to the fact that they were cleaning off the snow covered cars and we felt very comfortable and "equal" to them "!!! we told her what we came to look at and eileen brought us the suv and braved the cold night air as we looked it over then we took a test drive . Eileen was very knowledgeable about the car and the bus. all together . We then talked to Steve the finance manager and he asked what we were looking for and more than met our requirements he surppassed them . in closing we brought home our new suv and really belive that buying a new or used car can in fact be a pleasant experience and comforting if you go to "herb chambers " of millbury and get assisted by Eileen & Steve ...... Thanks Sincerley Dan & Linda Jackson More