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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
1,178 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,178 reviews
July 31, 2014
Mike Nicoletti My experience with your facility began on July 11th at 10:30am with a wonderful and oh so helpful gentleman named Tom Mulcahy. As a three peat custome My experience with your facility began on July 11th at 10:30am with a wonderful and oh so helpful gentleman named Tom Mulcahy. As a three peat customer I thought it would be in my best interest to "stick to what I know" Mr. Mulcahy assisted me in my decision to purchase my Dodge Dart. I completed all the required paperwork (so I thought) and explained to Mr. Mulcahy that my credit was not as desirable as one would like, at which time Mr. Mulcahy informed me that he would do his best to assist me in this purchase. And so it began: (Monday July 14th) I was asked for several pertinent documents to be forwarded to the dealership as it's "a new bank and we've never dealt with them" I completely understood and complied with this request. On Tuesday MIKE NICOLETTI had Mr. Mullahs call me to inform me that "we are still waiting for the bank to fund the car" ( ok, I get it). At 12:25pm I was called again by Mr. Mulcahy asking for more required paperwork and again I supplied it and again I understood. This was the last and final time I was called or contacted in any way by your dealership. Any and all communication was initiated my phone calls that I made. Each time still speaking to a very pleasant Mr. Mulcahy. After this date of July 14th I called the dealership a total of 19 TIMES!!!! Not once hearing from MIKE NICOLETTI, NOT ONCE!! It wasn't until I visited (against my better judgement) the dealership on July 22nd and had the unpleasant experience of finally meeting MIKE NICOLETTI. I inquired about the goings on with the car to which he responded in a very matter of fact, you're bothering me type attitude "I told you Beth, I would have the car ready for you on Friday" I explained to him that I would appreciate that as I had to leave for Canada for a funeral on Friday. To which he said " yeah yeah I'm on it" On Thursday 7/24 I received a call from the bank with a few questions (again, I get it and understand) I then ask this nice gentleman "what could possibly be the hold up with this car, I've never had an experience like this before" he replied "oh there's no delay, I just received the paperwork from the dealership yesterday" YESTERDAY???!!!!!!! Still never hearing from MIKE NICOLETTI, I did receive calls from 1) Mr. Mulcahy (again) 2) my insurance company many times who in conjunction with a very nice woman Crystal from your dealership who was very pleasant and helpful and at this point sympathetic to my plight. On Friday 7/25 I arrived at the dealership at approximately 1:00pm (keep in mind MIKE NICOLETTI assured me that HE would have the car ready for me. Guess who was off that day?????? Yes------- MIKE NICOLETTI. Poor Mr. Mulcahy this man did his job over and above. He did MIKE NICOLETTIS leg work, phone calls, and apologies etc etc. Had it not been for Mr. Mulcahy I certainly would've taken my business elsewhere. I assure you I will NOT return to shop at Herb Chambers again. Having served the public myself for some 36 years I know exactly how to treat my guests. MIKE NICOLETTI is a disgrace to your company. He has absolutely NO respect, NO regard, lacks people skills, and is the most unprofessional man I have ever come across. I would certainly like to think that you would take the time to investigate this horrific transaction. Had ONE phone call been made by him, perhaps this would've ended on a much better note. I signed for this car on July 11th and picked it up on July 25th, keep in mind MIKE NICOLETTI made not ONE phone call. I hope to hear from you regarding this matter as I would be happy to discuss this further. Sadly, A very unhappy, three peat customer Elizabeth M. Doyle 25 wabash Ave Worcester, Mass 01604 508 847 2969 More
by Kyle052302
Employees Worked With
MIKE NICOLETTI
July 20, 2014
Great People! Morgan from the BDC is very helpful! She is polite and professional. She accommodated my schedule and was prompt in answering all of my questions. She Morgan from the BDC is very helpful! She is polite and professional. She accommodated my schedule and was prompt in answering all of my questions. She even helped me on her day off! Would recommend this dealer to anyone! More
by Ryan Eschbach
Employees Worked With
Morgan Ferguson
July 12, 2014
Big Thanks to Mike N. and Andrew L. Mike and Andrew, Just a quick shout to express my thanks on a great transaction today. I had inquired about the 11 RX 350 with Mike Nicoletti earl Mike and Andrew, Just a quick shout to express my thanks on a great transaction today. I had inquired about the 11 RX 350 with Mike Nicoletti earlier in the day. When I arrived, the vehicle was clean, pulled aside, and had sufficient gas for a test drive. Mike and Andrew were informative, professional and courteous throughout the whole process. At no time did I feel any pressure. The vehicle was sold to us at a great price, and I have no hesitation to send friends and family to Mike and Andrew over at Chambers Chrysler Jeep Dodge in Millbury. Thanks again for all your help! More
by christianlew
Employees Worked With
Mike Nicoletti, Andrew Lemovitz
June 23, 2014
Great Dealership My Wife and I bought a new Jeep Patriot this week. Claude Lemoine did a great job helping us choose the right vehicle for our budget and answering all My Wife and I bought a new Jeep Patriot this week. Claude Lemoine did a great job helping us choose the right vehicle for our budget and answering all of our questions.Mike Nicoletti did a fantastic job getting us financed, not an easy task, and getting the Jeep ready in our time frame. They did an amazing job and would highly recommend them! More
by DavePurinton
Employees Worked With
Mike Nicoletti Claude Lemoine
June 11, 2014
Highly recommended Great dealership, very friendly, helpful, honest, I would definitely recommend this company and this actual location! You will not be disappointed!! A Great dealership, very friendly, helpful, honest, I would definitely recommend this company and this actual location! You will not be disappointed!! A good overall experience! More
by Shell627
Employees Worked With
Jay (from finance),Claude, Kevin Reid
June 02, 2014
AWESOME JEEP! I went into the Herb Chambers Jeep Dealership on Sat May 24, 2014 Memorial Day weekend to test drive a used Jeep Liberty. I haven't owned or bought a I went into the Herb Chambers Jeep Dealership on Sat May 24, 2014 Memorial Day weekend to test drive a used Jeep Liberty. I haven't owned or bought a car in over 10 years. Salesman Andrew Lemovitz met me at the door. He was very nice, cool and informative. What I liked most about him is is that he pretty much let me figure out which one I wanted. No pressure very easy transaction. Andrew left the dealership open for me after they closed so I could drive in from Boston to pick up my car. I will definitely be buying my next vehicle and referring friends to him and this dealership. 5 stars! Mark Roberts More
by markrob68
Employees Worked With
Andrew Lemovitz
May 25, 2014
Great Customer Service! My husband and I went to many, many dealerships when trying to find a new car and came into contact with many salespeople. Tom Sanderson at Millbury My husband and I went to many, many dealerships when trying to find a new car and came into contact with many salespeople. Tom Sanderson at Millbury Herb Chambers was by far our favorite salesperson we dealt with. He was very friendly and knowledgeable without being pushy. He truly cared about getting us the car we wanted and he stayed within our price range. In fact, the whole staff at Herb Chambers was a joy to work with. I would absolutely recommend them to friends and family and they're the first place we'll go when we're in the market for a new car again. We live an hour away from the dealership but the great customer service we received was well worth the drive. More
by StephanieWarren
Employees Worked With
Tom Sanderson
May 12, 2014
Awesome Experience.... untill Sales was awesome, Claude and Mike and everyone on the sales floor was really great. I am going to leave my review at that and very short, i dont want Sales was awesome, Claude and Mike and everyone on the sales floor was really great. I am going to leave my review at that and very short, i dont want to get into much more because service kind of ruined a lot of it for me. Ill keep it at my initial experiance and car buying experience was very very good and i would go back there for that. More
by justchillin7
Employees Worked With
Claude Lamoine
May 10, 2014
awesome! Working with Tom Mulcahy was awesome! no pressure at all, friendly and knowledgeable. A really great experience. The day I was going to pick up my Jou Working with Tom Mulcahy was awesome! no pressure at all, friendly and knowledgeable. A really great experience. The day I was going to pick up my Journey was Tom's day off, he came in and was there to take care of me. How many people do that! I hope in the future when I need to buy again that either he will be there or someone with the same attitude towards customers will be. He made the paperwork go quickly and easily. No problems at all. If any of my friends need to look for a dealer I will tell them to ask for Mr. Mulcahy. More
by tcottone
Employees Worked With
Tom Mulcahy
March 12, 2014
I arrived looking to purchase a new RAM. I found this Dealer to be very Professional, transparent and Honest. I have been to other dealerships that like to play games. There was none of that nonsense he Dealer to be very Professional, transparent and Honest. I have been to other dealerships that like to play games. There was none of that nonsense here. A straight forward approach. I Give xxxxxxto Mark, my salesman. It was about a 45 minute ride for me to get there but worth it. I would recommend this dealership. A few other dealerships should take notes from Herb Chambers. More
by KevinFarley05
Employees Worked With
Mark
