Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

I was recently in the market for a preowned vehice. I founf the perfect truck on herbchambers.com so i placed an internet inquiry and withing 20 minutes I recieved an email and phone call from Jennifer w founf the perfect truck on herbchambers.com so i placed an internet inquiry and withing 20 minutes I recieved an email and phone call from Jennifer who i set an appoitmnent with to see the truck. Once I arrived Jennifer set me up with John a sales person who showed me the truck, had me drive the truck and I did some paperwork with. Once we got back Joe came over went over all the numbers and made me one great deal so I took it. While sitting with the finance director Bob, John and Joe had the truck cleaned and gased and had my plates switched over, I got done in finance and my new truck was ready to go, by far the easiest most enjoyable expirience I've ever had buying an automobile. If your looking for a new or used vehicle you owe it to yourself to check them out thanks guys. More

I live just down the street from Herb Chambers Chrysler of Millbury. The first time I went there to service my car, it was purely out of convenience. (My previous mechanic went out of business). That fir of Millbury. The first time I went there to service my car, it was purely out of convenience. (My previous mechanic went out of business). That first visit was great! Sam, at the counter, explained the service they were going to perform on my car clearly and patiently and helped me understand what needed to be done and why. He was courteous, friendly, and very helpful. Being a sceptic, I thought for sure that my second visit would not be nearly as pleasant, and they were simply "pampering" the new customer to ensure a return visit. Well, it worked! And it's worked every time since! Each time I visit the service department in Millbury, Sam has been there, and been just as helpful and patient as the first day we met. I would recommend this service department to anyone, without a doubt! More

I decided to trade in my clunker and to my amazement, I actually got a great deal without a whole lot of effort. I went back to the same dealership where I purchased my 1999 Jeep (which I loved) because I' actually got a great deal without a whole lot of effort. I went back to the same dealership where I purchased my 1999 Jeep (which I loved) because I've had great service from them all along. When I let them know I would be interested in trading in my Jeep under the CFC program, they were really great. I was skeptical of the program at first but I ended up saving a total of almost $8,000 when all was said and done. The sales person (Alison) was really nice and straightforward. The manager (Jeff?) threw in a free oil change. I didn't feel the typical dealer "pressure" tactics...we just came to a price and added up the incentives and I drove off in my gorgeous new Jeep. I loved it! More

Wow, who said customer service is dead? I called about a Jeep Patriot and the cash for clunkers program. The woman who answered for vehicle information was extremely pleasant and knowledgable. She answere Jeep Patriot and the cash for clunkers program. The woman who answered for vehicle information was extremely pleasant and knowledgable. She answered all my questions, directed me to websites that helped me understand the program and even set up an appointment for their dealership to help me know for sure my car qualified. When I arrived, I was greeted immediately and even though I could see how incredibly busy they were, everyone had smiles and were pleasant and patient. My Salesperson, Jim Morin, took a lot of time to explain the program to me, very patiently and helped me look at all my options for my trade. All I can say is I have never had a better experience at a car dealer! More

Called to make a service appointment for a recall on my wife's Grand Caravan, having to do with an air-bag issue. Specified that I would like to wait since {according to the bulletin}, is only one hour, an wife's Grand Caravan, having to do with an air-bag issue. Specified that I would like to wait since {according to the bulletin}, is only one hour, and the advisor accomodated my needs. That appointment was March 3, 2008 at 4pm. I called to confirm that everything was on schedule, and if I show up at 4pm, my van would be started right away. After a brief on hold session, the advisor asked if I could drop the van off at 3pm instead of 4. I can't since I'm working. When asked if I would like to re-schedule, I told him I would have to get back to him since I live 3/4 hour away, and this apppointment was crucial, due to personal scheduling issues. I own an '05 Jeep Rubicon, and this van is an '05 EXT version. Appointment delays have occurred like this two other times. I will more than likely look elsewhere for sales and service in the future. Every time I go into the Service Dept, there are "new" people....you can't develop a relationship with them at all. Not good. More

What an easy way to buy a car. The price of the used liberty was on the window and surprise...it matched the internet price we saw online. This price was below Kelly and other prices we saw doing our r liberty was on the window and surprise...it matched the internet price we saw online. This price was below Kelly and other prices we saw doing our research. They also gave me a money back guarantee and a 5.5% rate on my loan. The easiest purchase I have ever made More

I want to first say that I HATE CAR SHOPPING! I always fear going into a dealership and dealing with the high pressure of some salesman who practically wants to open my door as i pull into the lot. At He fear going into a dealership and dealing with the high pressure of some salesman who practically wants to open my door as i pull into the lot. At Herb Chambers in Millbury, this was not the case. I met Jim who gave me all the information that i asked and took me for a ride in several different models. i told him i needed to go home and discuss options with my husband. i then was introduced to Joe who was a great help as well. these guys were great and i love my new car and have told everyone how great the experience was. More

My car experience was great at this dealership. They have a HUGE selection of cars and I love my new chrysler have a HUGE selection of cars and I love my new chrysler More

I was very dissappointed with the customer service at Herb Chambers-Chrysler in Millbury, MA. The Sales team did not answer my questions correctly and were not knowledgeable about the car or the options. Herb Chambers-Chrysler in Millbury, MA. The Sales team did not answer my questions correctly and were not knowledgeable about the car or the options. A few salesmen answered my questions incorrectly. I then confirmed they were wrong by looking the answer up in the manual. They did not have a response. It was more of a „oh well“ look on their face. I spoke with 5 different salesmen and one always contradicted another. When I spoke with the manager on duty to convey my frustrations, he did not have a response. He did not try to understand my concerns and frustrations. He did pass me onto another sales representative. On the positive side, my car was fantastic. It looked great, just what I wanted. I brought it back a few days later to have LoJack and a remote starter installed as well as have my inspection done (which you pay for upfront). The remote starter did not work and the inspection was not done. They wanted to keep my car for another day to fix the remote starter. Since I live 45 miles from the dealership I was upset. I drove 90 miles that day to pick up my car that did start remotely and did not have an inspection. Herb Chambers-Chrysler has salesmen who are unprofessional and unknowledgable. I will never buy a car from them again and I will not recommend them to anyone. As for the car, I do recommend and give high praise, but buy it from another Chrysler dealership. More