Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Helpful , polite, communicative , very professional , Jeffrey made me aware of the issues with my vehicle and the cost!! Jeffrey made me aware of the issues with my vehicle and the cost!! More

Jeff was super helpful and very easy to work with! He ensured we understood whatever was wrong with the vehicle and helped us with solutions! He ensured we understood whatever was wrong with the vehicle and helped us with solutions! More

Chelsea always treats me w/respect, understanding, personability, professionalism & knowledge. Thank you for being there! personability, professionalism & knowledge. Thank you for being there! More

Not happy with this visit. I went in for routine oil change I have 2 free ones left. And for “perform service” message on my dash. When checking in I was asked if it was o I went in for routine oil change I have 2 free ones left. And for “perform service” message on my dash. When checking in I was asked if it was ok to wash truck. I said yes. That wasn’t done When I checked out I was asked if I got the text from the mechanic. Yes I did. Although I can’t understand anything the video said other than I need brake pads. I was told it would be all written out on my papers. It was not. Still don’t know what else was going on with the truck and what it needs. I was charged for little over $300. I said I have 2 oil changes and this leaves me with 1 left correct? The advisor said yes you have 1 left. I got to my truck looked at papers and seen I was charged for the oil change. I went back in to same advisor and said did you charge me for this oil change? He said yes, I didn’t know you had the two free ones. Instead of voiding out the transaction and charging me what it should’ve been, which was $80 for mounting my tires he said the next time I come in I can use my free oil change. So I said to him I have two free oil changes. Correct? He said yes. Then why did he lie to me and tell me only had 1 when I initially checked out? Why not make it right and void the transaction and charge me the $80 for mounting tires? In this new work that needs to be done. I don’t even know what it is or if it is covered under warranty. I went home. I called the manager for the service. He tells me he hast to do a little research to see what was wrong with the truck and if it’s covered under warranty, tells me you’ll call me back a little later in the day, I get a voicemail at 6:37 PM telling me he needs more time to research what’s going on with my truck and he’ll give me a call at 9 AM. Well now we’re at 12:40. I still haven’t gotten a phone call. I still haven’t gotten my oil change rectified as far as the charge and he seems pretty simple. Void the transaction and charge me the $80. I don’t know what’s so complicated with that and I still have no idea What the perform service entails. Other than I need brake pads. Which I understand is a maintenance for the brake pads and that wouldn’t be covered under warranty. I’ll make arrangements for that myself. In previous visits, the service advisor had been fantastic. This location seems to go through a high turnover and employees More

Absolutely the most disgusting treatment I have ever had should be ashamed of themselves person at dealership said KNOWONE want to work here anymore should be ashamed of themselves person at dealership said KNOWONE want to work here anymore More

Herb Chambers Jeep of Millbury provides excellent Service & support for routine & complex maint. & repairs. They are very competent & punctual with service & delivery in a 9.5 quality support environment. & support for routine & complex maint. & repairs. They are very competent & punctual with service & delivery in a 9.5 quality support environment. Waiting & using my scheduled time for activities was very business aware to maximize customer experience and ease of vehicle on road & ease of drop off in dealership work, wait and continue lifes duties. 9.5+ More

Dodge extended the warranty for the bracket holding the gas tank on and I took my truck to Herb Chambers. The service department was outstanding! They took the truck in in one day and had the work done in gas tank on and I took my truck to Herb Chambers. The service department was outstanding! They took the truck in in one day and had the work done in just 2 days. Not only was the bracket replaced, but they also did a multi check, washed and vacuumed my truck! All at no charge. I am extremely happy with their service!! More

Chelsea, is a great service advisor. She kept me informed of what was happening with my car and let me know cost at all times. The new manager Paul seems to be a nice guy. She kept me informed of what was happening with my car and let me know cost at all times. The new manager Paul seems to be a nice guy. More

Very accommodating repaired headlight that was out after my oil change and multi point inspection Thank yoy my oil change and multi point inspection Thank yoy More

I had a wonderful experience at Herb Chambers service and Jeff was very nice, professional to deal with! Jeff was very nice, professional to deal with! More